|reply to not_happy |
Re: Modem rental?
So, I'm not directly affected (I monitor this forum for my parents circuit).
As a former customer myself, it sounds to me like sonic.net wants to make their support job easier by pushing the costs onto their customers.
In my view, this is a lot like baggage fees, except more insidious. It seems like a mandatory fee, perhaps a bit akin to Ryanair's boarding pass fees (yes, they charge you to check in). It might be well-intentioned, but it feels like getting nickel and dimed.
It seems like just bumping the base service fee to be all-inclusive would satisfy everyone.