Now I'll weigh in on this.
I don't see how Lynn hasn't taken ownership, she's not like the Rogers Marketing Trolls who show up promise to fix a problem, but never do.
Maybe Acanac did screw up, but the OP comes on here ranting and raving, call get the only person who has taken the time to resolve the complaint, and then calls her a liar.
Considering that Acanac is paying someone to monitor the forums (which very few ISP's do) says plenty about the company.
Good luck getting a response, let alone a resolution in such a short period of time with the big boys.
And OP if you come on here to complain its mandatory the thread starts with Acanac ducks
. (Acanac should trademark that phrase)