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US Cable Support > RCN > [TiVo] Whole home bundle preview troubleshooting Milton, MA

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Prilla1

join:2012-07-10
Milton, MA
1 edit

[TiVo] Whole home bundle preview troubleshooting Milton, MA

i recently had the whole house bundle Installed but the preview box is not showing "my shows" that were successfully recorded by the main box. I went to TiVo>settings & messages> settings> network> connect to the TiVo service now. The status says "succeeded" as a MoCA connection with a next attempt scheduled for 3am tomorrow morning.

Am I missing something? The main box works like a charm, but I'm puzzled by the preview box. It hasn't worked since installation. Regretfully, I didn't think to try it while the installer was here.

Thank you for any assistance you may offer.
to forum · permalink · 2012-07-10 22:50:19 ·


rcncares
Emilie
Premium,VIP
join:2012-01-04
Gainesville, VA

Good Morning - Jason's team can look into your issue, but need either the name on your account or your TSN. You can IM the infor to me at rcncares.

Thanks
Emilie

to forum · permalink · 2012-07-11 08:26:59 ·


rcnman
Jason Nealis
Premium,VIP
join:2003-05-02
Herndon, VA
kudos:11

reply to Prilla1
Please PM me your TSN info so we can dig into this.
--
Jason Nealis,
V.P. Engineering and Operations

to forum · permalink · 2012-07-11 10:00:45 ·
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