reply to Maya
Re: acanac cable intenet is down for 16 hours and is ongoing
said by Maya :Unfortunately we are unable to request a sooner or different activation date. The date assigned is the next available. If you have further inquiries, please do not hesitate and contact us.
I would really like to know why was my Acanac service suddenly cut off after a lady from your retention service called to find out how happy are we with the upgraded service that we paid weeks ago and never got.
When we logged the issue (RXL-97177) we got an answer that a technician will come on the 16th to install a new line - THAT IS 6 days from today. I need the service installed immediately!!!
Can you help?
Our number is 1-866-281-3538. We are open Monday through Friday, 9:00am-10:00pm. We ask the carrier for the dates and they give us an assigned date. They do not allow us to change those dates.