Topic '[IA] moving and MC is trying to charge friend disconnect fee' in forum 'Mediacom' - dslreports.com

Re: [IA] moving and MC is trying to charge friend disconnect fee

Sun, 19 Aug 2012 19:22:06 EDT

evilbender posted : Holy crap $240! Back when we were losing our let us steal you from DirectTV spiel they gave us another year of good prices with a $20 fee if we left early. We ended up dumping Mediacom Digital for Netflix and streaming online anyways, but still it was only $20. I would never agree to that for the promise of saving $60 over 2 years.

Re: [IA] moving and MC is trying to charge friend disconnect fee

Tue, 17 Jul 2012 13:15:37 EDT

drslash posted : Mediacom has definitely waived ETFs in some cases in the past. I would plead my case and if I felt Mediacom should waive the fee, as in this case, and doesn't then I would likely not pay it.

Re: [IA] moving and MC is trying to charge friend disconnect fee

Tue, 17 Jul 2012 13:04:55 EDT

anon posted : New two year contracts are a total waste of time. Current bill is 182. First of the two years would be 169 and the 2nd year would be 189. I don't see much advantage to be locked in to something that long to save a a couple dollars a month. Now I need to figure out what services to drop to make it more affordable or leave.

Re: [IA] moving and MC is trying to charge friend disconnect fee

Mon, 16 Jul 2012 16:05:58 EDT

calvinj posted : Great link, but where are the stipulations?

Re: [IA] moving and MC is trying to charge friend disconnect fee

Mon, 16 Jul 2012 01:31:26 EDT

RyanThaDude posted : It sucks and there are cases where I believe this should be waived but Mediacom has every right to claim an ETF. Right or wrong, it's in the agreement.

Re: [IA] moving and MC is trying to charge friend disconnect fee

Mon, 16 Jul 2012 00:29:36 EDT

IronDragon posted : Here is a link to the Mediacom Commitment period for the Value Plan Agreement.

»mediacomcable.com/legal_Commitme···iod.html

As you can see it clearly states

If eligible customers disconnect and fail to keep the service(s) for the length of this agreement they will be subject to an early termination fee (ETF) of up to $240.00. The ETF will be reduced by $30 every three months for the life of the 12- or 24-month contract. For example, if disconnection of services occurs from 31 to 90 days after installation the ETF will be $240, and if disconnection occurs between days 91 and 180, the ETF will be $210, until the ETF goes away when the two-year agreement ends.

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Re: [IA] moving and MC is trying to charge friend disconnect fee

Sat, 14 Jul 2012 06:13:46 EDT

ZC_217 posted :

said by thedragonmas:

does that line of thinking apply to natural disasters? or arson? or how about renters? you realize the majority of renters only have a 1 year lease dont you?

Ok, so with natural disasters or even with fire and such. There is nothing that says you have to leave town after those. You can relocate to a residence in the same city. If Mediacom doesn't service that part of town, I would say you have an argument for not paying ETFs. And as for renters, saying that they are only a 1 yr lease doesn't mean anything. Mediacom offers month to month service agreements. Where you can drop them at the end of any month with NO ETFs, NO FEES. You just aren't able to receive the discounted rates. That is a choice you have to make. Perhaps people need to look further ahead than just the bill at the end of the month.

said by thedragonmas:

so by your logic if i sign that contract, then for what ever reason i end up moving (i.e. the realty agency simply chooses not to renew) and i end up moving outside of mediacoms area im supposed to keep paying for a service i cant even get?

So by your logic, I'll make an agreement to with you to buy 1000 hours worth of services from you over the next 2 yrs. You agree to provide the services at a 15% discount, then after 6 months I say. Nah, I don't want them anymore because I'm choosing to move to a location you won't service. You wouldn't want some sort of compensation for the breach of contract? I'm willing to guess that you would want some sort of compensation because you made business decisions based on the agreement that I would buy services for the next 2 yrs.

said by thedragonmas:

yes i would have agreed to that ETF in exchange for a lower rate. in doing so mediacom was guarantied a certain amount of return from me paying my bill the ETF is supposed to cover that if i terminate service, now you cant tell me that if i terminate at 12 months your loss of profit is the same as if i canceled at the 2nd month. (thats assuming that the promo rate is as low as they can go and still pay retrans fees with just enough profit for the ETF to cover if you terminate something i highly doubt)

I could care less if the ETF is lowered as you go through the duration of the agreement. You agreed to it when you accepted the services at a discounted rate. Just because another company does something different doesn't mean everyone has do it that way. Would it be nice to lower the ETF as you go through the agreement time, sure. But there is nothing that says they have to.

In fact, I'll tell you right now, I'm on month to month pricing because I have moved so much lately that I wasn't sure if the places I was moving too would allow or be able to get Mediacom services. Should I choose to move to a place that I'm unable to receive Mediacom services, I can cancel my service at the end of the month with NO ETF! I just don't get discounted pricing. It's a decision I made because I wasn't sure of my location of the next few yrs and I didn't want to get stuck with an ETF if I did relocate to a non-Mediacom serviced place.

Re: [IA] moving and MC is trying to charge friend disconnect fee

Sat, 14 Jul 2012 05:15:21 EDT

thedragonmas posted :

said by OldCableGuy :

People really need to read what they're signing before they sign it.

boy you really are an company guy arent ya? we had this argument all ready, i even provided a scanned copy of the work order you swore had the contract on it »Re: [RANT] 250 GB , really? i said it to you there and ill say it to you here how can any one read something before they sign it if its not provided to them fully before they do?

said by ZC_217:

This is no different than a cell company's ETF. You enter into an agreement with the company to buy service for a period of time. If you break that agreement before the it jas matured then you are charged an ETF.

Mediacom is simply holding the customer to the agreement that they agreed to. If Mediacom disconnected the service early then there would be a valid argument for not having to pay the ETF.

AT&T's etf lowers month to month, does mediacoms? additionally if you move and at&t does not service the area im willing to bet its a lot cheaper for them to let you out of the contract than it is for them to pay the roaming charges, infact its right there in that same contract that if you roam to much theyl terminate your contract.

said by ZC_217:

If the customer wasn't sure they were going to be in the same place for 2 yrs, they should have agreed to a month to month agreement with Mediacom which then you can leave any time with no ETF but you aren't able to receive the discounted rates.

So they made a choice to agree to a 2 yr service agreement with ETFs. And Mediacom has the right to charge for an ETF for breaching the agreement.

does that line of thinking apply to natural disasters? or arson? or how about renters? you realize the majority of renters only have a 1 year lease dont you? so by your logic if i sign that contract, then for what ever reason i end up moving (i.e. the realty agency simply chooses not to renew) and i end up moving outside of mediacoms area im supposed to keep paying for a service i cant even get?

sorry, but in my case no way. if the ETF lowers from full price to $0 over the 24 month term, fine ill pay the ETF with some sort of payment arrangement . if it does not lower. then no way would i pay a single penny simply as a matter of principle. yes i would have agreed to that ETF in exchange for a lower rate. in doing so mediacom was guarantied a certain amount of return from me paying my bill the ETF is supposed to cover that if i terminate service, now you cant tell me that if i terminate at 12 months your loss of profit is the same as if i canceled at the 2nd month. (thats assuming that the promo rate is as low as they can go and still pay retrans fees with just enough profit for the ETF to cover if you terminate something i highly doubt)

Re: [IA] moving and MC is trying to charge friend disconnect fee

Sat, 14 Jul 2012 01:52:20 EDT

ZC_217 posted : It's not Mediacom's problem that the customer is choosing to move to a location that isn't in their service area.

When the customer signed up, I'm sure there was some sort of discounted pricing that they received for signing up for a 2 yr agreement. Now the customer wants to split before the end of the agreement after receiving the discounted rates for a part of the agreement.

If the customer wasn't sure they were going to be in the same place for 2 yrs, they should have agreed to a month to month agreement with Mediacom which then you can leave any time with no ETF but you aren't able to receive the discounted rates.

So they made a choice to agree to a 2 yr service agreement with ETFs. And Mediacom has the right to charge for an ETF for breaching the agreement.

Now if the customer was on a month to month, then I would say Mediacom isn't entitled to any ETF.

Re: [IA] moving and MC is trying to charge friend disconnect fee

Fri, 13 Jul 2012 17:34:34 EDT

v_lestat posted : Burner50 - yayyy the smart a$$ has replied to one of my threads...

well here is the problem with the moving and term. fee.

when he signed up he did so at work and i sit right beside him.
at the time he knew at some point in the future he would be moving, just not sure where. or if it would be in MC coverage.

i recall him saying that day when he got off the phone that the person who signed him up said there was no fee/did not have to keep MC if he moved outside the coverage area.

so, mediacom is allowed to hold customers hostage with the early termination fee?
is my friend not supposed to move for the nest 1 1/2 years?

if this guy supposed to not move because he has a verbal contract with MC?

nonbinding meaning it has been tried before, though small claims, and companies like MC have lost, where they are trying to hold the customer hostage with this rediculous fee and the customer refuses to pay it, but since said company doesnt offer service in that are, the customer is not liable for any early termination fees.

my friend is happy to stay with MC if they services Walker, IA, but they dont, and that is not his problem.
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Re: [IA] moving and MC is trying to charge friend disconnect fee

Fri, 13 Jul 2012 09:48:49 EDT

JimThePCGuy posted : ATT's policy actually makes sense and I wonder if MC's isn't the same.

If you choose to move out of ATT territory it's your choice not ATT's and ATT can collect a disconnect charge.

BUT if you move to a new address within ATT territory and for some reason ATT can not service your location then the disconnect charge and fees are waived since it's not your fault ATT can't provide service at the new location.

Seems fair to me.

Re: [IA] moving and MC is trying to charge friend disconnect fee

Fri, 13 Jul 2012 09:04:58 EDT

calvinj posted : I would agree people need to read closer. I know I need to read things closer and not just sign it to save time.

I guess my logic looks like this:

I'm happy with mediacom, if I were to move to a service area that was serviced by mediacom I would happily take them with me. I think moving to an area that isn't servied by mediacom falls under extenuating circumstances. Sadly enough the area we are considering is a small town of less than a 500-1000 people. Not sure how easy it would be for Mediacom to justify coming to that town for service.

Maybe I'm way off, take my 2 cents for what it's worth

Re: [IA] moving and MC is trying to charge friend disconnect fee

Thu, 12 Jul 2012 21:43:14 EDT

anon posted : Because you signed a contract and in the contract it states Mediacom can change the terms at any time. It doesn't say that the customer can. You certainly could have had your lawyer add that portion (allowing you to change the contract) to the contract and see if Mediacom would accept it. I've done this with my last 2 cellphone contracts and AT&T decided it was cheaper to just let me sign up with no contract and still subsidize my phone than have their legal team review and sign off on my changes.

People really need to read what they're signing before they sign it.

Re: [IA] moving and MC is trying to charge friend disconnect fee

Thu, 12 Jul 2012 20:44:07 EDT

calvinj posted : Great... So I have to plan buying a house around the 2 year agreement I just signed.. Great! Not sure I follow the logic, but whatever.. Get mediacom in more places.. Makes it easier to move..

Re: [IA] moving and MC is trying to charge friend disconnect fee

Thu, 12 Jul 2012 12:05:09 EDT

burner50 posted :

said by tsduke:

Because it's the right and ethical thing to do, but we all know that's not how Mediacom does business.

That's neither here, nor there.

I was speaking to the legal aspect... we all know Mediacom is evil... I can attest to the fact. I remember knockout dragout screaming arguments between myself and management officials about their first "home networking" product and it being required to have their old "Max" internet speeds... Along with the $150 installation fee...

One of the main reasons I was happy to separate myself from them in 2007.
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Re: [IA] moving and MC is trying to charge friend disconnect fee

Thu, 12 Jul 2012 11:58:42 EDT

tsduke posted : I've seen USCC let people out for moving. Of course they will terminate you anyway if you roam to much.

Re: [IA] moving and MC is trying to charge friend disconnect fee

Thu, 12 Jul 2012 11:57:16 EDT

ZC_217 posted : This is no different than a cell company's ETF. You enter into an agreement with the company to buy service for a period of time. If you break that agreement before the it jas matured then you are charged an ETF.

Mediacom is simply holding the customer to the agreement that they agreed to. If Mediacom disconnected the service early then there would be a valid argument for not having to pay the ETF.

Re: [IA] moving and MC is trying to charge friend disconnect fee

Thu, 12 Jul 2012 11:35:11 EDT

tsduke posted : Because it's the right and ethical thing to do, but we all know that's not how Mediacom does business.

Re: [IA] moving and MC is trying to charge friend disconnect fee

Thu, 12 Jul 2012 11:22:15 EDT

thedragonmas posted :

said by MediacomChad:

If you cancel your service for any reason within the contract period, even if you are moving outside the service area, unfortunately you will be charged an Early Termination Fee. If you would, can you send me an IM with your friends account or phone number so I can investigate this further?

this goes to exactly what i pointed out here »Re: [IA] Mediacom lied! how the heck is it right that mediacom can hold a customer to a contract if they move outside of the service area, but mediacom can not be held to a contract if they say theyl service a person but then find out they cant because of no plant.

OP. if chad cant get him taken care of with out a disconnect fee. complain to the city franchise authority and the state PUC. contract or not if hes moving out of the service area id argue its a disconnect fee and not an ETF..

Re: [IA] moving and MC is trying to charge friend disconnect fee

Wed, 11 Jul 2012 19:28:34 EDT

burner50 posted : yaaaayyY!!!! v_lestat , the cable and internet expert has returned!

said by v_lestat:

i suspected so but the moving to an area outside of their coverage would supersede that wouldnt it?

I don't know why that would supersede anything. There is nothing in our current laws that would supersede a contract because you moved.
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Re: [IA] moving and MC is trying to charge friend disconnect fee

Wed, 11 Jul 2012 19:13:02 EDT

MediacomChad posted : If you cancel your service for any reason within the contract period, even if you are moving outside the service area, unfortunately you will be charged an Early Termination Fee. If you would, can you send me an IM with your friends account or phone number so I can investigate this further?

Re: [IA] moving and MC is trying to charge friend disconnect fee

Wed, 11 Jul 2012 11:57:46 EDT

v_lestat posted : i suspected so but the moving to an area outside of their coverage would supersede that wouldnt it?

Re: [IA] moving and MC is trying to charge friend disconnect fee

Wed, 11 Jul 2012 11:12:23 EDT

RyanThaDude posted : AFAIK if he's under a contract they have the right to do so since it is in the agreement.

[IA] moving and MC is trying to charge friend disconnect fee

Wed, 11 Jul 2012 09:45:45 EDT

v_lestat posted : so a coworker lives in Cedar Rapids and has moved to Walker Iowa where there is no medicaom coverage....

he just called to disconnect his Cedar Rapids service and repeated what he was told when he signed up (and what i swear i have seen posted here several times) that if he moves to a noncoverage area he will not be charged a disconnect or early termination fee.

the twat on the phone was telling him quite snottily (i am told) that he has to pay a disconnect fee.
well my buddy refused to pay and and pretty much told her to try and charge him a fee and see what happens.

so.....

can and does MC charge a disconnect and/or early termination fee to someone when they move to a non coverage area?

if they do,,, how f'ing wrong is this .. i mean seriously.

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