dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
17
share rss forum feed

rastercon

join:2011-08-11
m6v 3c8
reply to Lynn0

Acanac - horrible service

Nothing resolved. Still 1Mbps service, paying for 6Mbps, constant re-syncing by modem. Not suitable service for my needs.

Submitted by cancellation request to billing via email July 10, 2012.

Will see if they issue the credit as quickly as they can charge your credit card.

Extremely dissatisfed, waring to others...choose some other provider!


Lynn0
Premium
join:2011-08-11
Trenton, ON
kudos:7

Since they have done troubleshooting steps and issue is not resolved they will issue you a refund.

Expand your moderator at work

rastercon

join:2011-08-11
m6v 3c8
reply to Lynn0

Re: Acanac - horrible service

As expected it has now been three weeks, and Acanac is dragging their feet to issue the refund. I will have to call the credit card company, the better business bureau and the ministry of consumer affairs and file a complaint about this business. By the way they have very bad record with the Better Business Bureau with huge number of complaints.


Lynn0
Premium
join:2011-08-11
Trenton, ON
kudos:7

it has been awhile since I talked to you so I do not have your information anymore. If you want to pm me with the name or email on your account I will look to see what is going on with your refund for you.


Lynn0
Premium
join:2011-08-11
Trenton, ON
kudos:7

UPDATE:

Rastercon got refund through for you and they are refunding 446.80+108.48. Will take a few days to come back but refund has been approved.