|reply to obdurl |
Re: [Speed] Suddenlink Cable internet Lag
During my problem, the call in and online tech support at Suddenlink also told me numorous times that there was plenty of capacity at the local node, and blamed it on my wiring/house/router/toilet/microwave/kids/cat(which I don't have)....
After rewiring my house, replacing the junction box outside, removing a splitter they installed, replacing the modem, checking the lines on the pole, they finally decided that the node was the problem, was overutilized.
They keep telling me that the node is fine and there is not very many people on it. But I am not sure if the are able to see that right!
Unfortunately, you won't get anywhere with phone or internet support. Each time you contact them, it will be treated as a point incident, with no respect to the last time you called in. Hopefully, you'll eventually get to the higher levels.
|reply to obdurl |
I'm pretty sure that the number of people that can actually tell you the node health is extremely small.
|reply to jdmm72 |
I know what you are talking about. I have called at least 30 times over the past year and have to explain in detail each time and they want to send a tech out and I tell them it will not help. They were even ordered to send out a higher level tech by the Tyler Tech online support a couple of days ago and that did not happen.
|reply to moldypickle |
I can tell you in Muskogee node issues are probably not the issue. We're a fairly small town of 40,000. The last time I had issues I was told my node had 400 users out of 2500. They have them very spread out over several nodes. Also our entire town is fiber to the node so luckily any issues are usually between you and that node. This is what i've been told by our local techs. I work for the city's IT dept here and when we have issues we get the head tech in town, so I think its somewhat reliable.
Cisco recommends 1000-1200 cable modems per line card, and only 200 per upstream port, and that document assumes 256Kbps per user as adequate. It is a document from 2006 though..
|reply to benk016 |
I do not sought their word. I am just not sure anyone knows what to do. Since the line replacement outside the modem is still getting a lot of Downstream uncorrecteds.
DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 196 573.00 MHz 3.00 dBmV 36.84 dB 256QAM 940862482 20495 106867
Downstream 2 195 567.00 MHz 3.11 dBmV 36.61 dB 256QAM 648361049 6154 44546
Since all the new lines and modems I can not even use the port forwarding. My speeds drop way down almost like I was using the wireless part of the router which drops my speed in half or more of the current speed usually 6-8 mg
I am about to decide that it is not fixable! Since all 3 parties say its the other guys problem. LOL
You really shouldn't experience speed drops when using wireless. Even at 15 megs, that's only using about 1/4 of the older G standard bandwidth.
Also, a new modem and drop will not mess up your port forwarding. In fact it really doesn't have anything to do with it. What can mess with port forwarding though is if your device has a new IP. Then you'll have to update the port forwarding to the new IP or nothing at all will work like you describe.
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old