Problem with Verizon Fios and Media server Help please??? I apologize if this is the wrong forum to post this and if anyone can direct me to the proper forum if any, but here goes.
I found this site in some searching and I searched the forums. So I thought maybe I could use your expertise for some help. Heres the problem I am having. I am trying to fix some issues with my Media server through my LG smart tv. I use verizon fios and my LG tv is able to go and connect to the internet access youtube, and netflix etc etc just fine. I have had fios for 3 months. For the first 2 months it worked fine. Under the Input on the LG tv I would go to DLNA network and there it will show all the available choices, the first one was always Verizon Fios STB (set top box), and then it would show up with My PCs name, and then My Pc's name and (insert name of media server) so usually since i use tversity it would show up
Verizon Fios STB
James C-PC tversity media server
I could select the tversity one and access my library and stream through my TV just fine. But 3 weeks ago It stopped working and it would only show up with Verizon Fios STB. Now I have been trying to fix this issue for 3 weeks and 2 days. But yesterday after 23 days I went on verizon Fios livechat support and asked them to reset the username and password of my fios router as I was unable to login into it. When the representative took control of my screen and he took me to the router login i reset my password and logged into the router. I didnt make any changes and if i clicked anything it was just basic reduction of security to try and "open things up a bit" and out of nowhere magically it started working again. My TV was now showing DLNA network with all the media servers I have running on my PC. Since this issue started I tried downloading and installing several since I was thinking the problem was with tversity an not my internet. but when it started working again yesterday it showed on the DLNA network input of the TV ALL of them and tversity, playon, plex, all were working as well as it still showed up the James C-Pc and the Verizon Fios STB.
Well now here I am 24 hours later. Its wednesday morning and I used it 5 hours ago and watched a movie through it this morning, It worked fine. Then i had some errands to run and come back 3 hours later, now its not working again... Only this time the DLNA network under Input is COMPLETELY Greyed out and its NOT even showing up with the Verizon Fios STB option anymore. I have spent 24 days now with this issue, I have tried all the suggested things I can find through extensive search with google, and any tech support I can try. I have spent hours on the phone with Verizon Fios tech support, I have spent time on the phone with LG and theyare sending a local technician to come look at my TV this friday . I am wondering if you have any insight into this and anything you can recommend too me to try and get this working. Of course Verizon says this is NOT there problem and they cant fix it and I need to contact LG. And I only spoke to 1 out 4 techs at verizon who even knew what DLNA meant. And LG is completely clueless, Noone is taking responsibility and I dont know how to fix it. I am not tech savvy enough to know much ways of configuring my router and In looking up ways to fix it I have read things about setting up port forwarding or something but I dont understand that at all either. Please if you have any ideas I would greatly appreciate them as I am at my wits end with this but I am absolutely miserable not being able to use my media server. Thanks very much in advance for any advice you may offer me.
I am using windows 7, with an Lg lx5500 3d smarttv. feel free to email me at firstname.lastname@example.org or respond here if you can offer me any advice, Thanks
West Chester, PA
Is the connection to the LG TV wired or wireless?
Are the connections to the media servers wired or wireless?
If either are wireless, can you duplicate the problem with them wired?
If all are wired, it is unlikely this is a router issue. Your router acts only as a switch for LAN connected devices. Security settings in the router make no difference.
Do all the devices get valid DHCP addresses?
Can you ping all of the devices?
There are 10 kinds of people in the world; those who understand binary and those who don't.
I have disabled the firewall in the router and on windows and it changes nothing thats one thing that everyone suggests everywhere. I am having a really hard time accepting that its not a network or configuration issue. Although since today the DLNA input has stopped working completely I am trying to convince myself this is possible. After spending all this time with them today and having LG decide to schedule the local technician to come out I am hoping the guy who comes will know but they called and said they are going to replace the motherboard on the TV so they pushed back the time of coming until they get the part.
It was working in the past day though this says too me it has to be a configuration issue, and it worked fine for years before I switched to verizon fios and it worked fine for 2 months until that day 24 days ago when it just randomly stopped. Now that I have access to my router I have triied to really favor the device and open up anything I can on it. I figured out which one of them is the TV through the ip address and when looking in my router I can now see it and it does say its active:
Connection Type: Wireless
Access Shared Files
Block Internet Services
View Device Details
Rename this Device
IP Address: 192.168.1.3
IP Address Allocation: DHCP
MAC Address: e8:5b:5b:4c:d7:b8
Ethernet: 1 device(s)
Coax: 4 device(s)
Wireless: 2 device(s)
PC Name: new-host
Connection Type: Wireless
IP Address: 192.168.1.3
and as i am typing this the TV is connected to the internet through the proper access point the ip address is 1.1 of my pc though and the tv is 1.3 and I am also certain that my media server(s) are up and running I have 4 oft them up and running and they were all viewable this morning when everything was working until I came back from running errands and they just disappeared again. Remember though this time (today) THe DLNA input is completely greyed out and instead of showing itself lit up and allowing me to click it and access just the Verizon Fios Stb and the rest of the list where my PC name and the media server name would populate since TODAY only the DLNA input is gone entirely and doesnt even have the option to go to it for the verizon fios STB (set top box)
I have a Actiontec wireless router for verizon fios which is connected from the back of the router modem device to my Desktop PC which has always ran the media server just fine when I had comcast and for the first 2/3 months since I have had verizon Fios. The TV itself only gets internet because of a USB adapter that plugs into one of the USB Ports on the back of the TV and allows wireless internet to go to the LG smart TV. So I connect through the access point to the router and have wireless internet working just fine on the TV once again I am able to connect to internet, use things like netflix and hulu and youtube and google web browsing. And just today I did figure out which device the TV is in the list and tried to Enable Device through MAC authentication or something? that didnt work and infact when i did that it wouldnt let me connect to the internet at all on the TV. so i had to disable it. and then I did make sure i could sucessfully ping the device from the login of the router and YES it works 4/4 times it recieves and responds to the ping extremely fast basically instantaneously.
All the media servers are up and running on the desktop PC as well I wouldnt forget too do that.
Lastly you asked "Do all the devices get valid DHCP addresses?
This question i do not know how to answer for certain but I can say if I had to guess I would say yes and i havent fooled with it nor am I tech savvy enough to know how I would surely have that set to any default setting to automatically do this. but if you can tell me what to do to check it/change it/fix it if this is an issue I will surely try. THanks for taking your time to try and help me, appreciate any further advice you may have thanks again.
oh and since the Tv gets internet through wireless usb device I have no way how I would connect the tv to the router with a wire i dont think thats possible, but even if it were it wouldnt be a feasible solution for me. Although It has dawned too me that I wish I could manually connect too make sure its a network issue but there is no way to manually connect the TV to the router it only gets internet through this USB wifi device correct?
am able to shed some new liht on this which may or may not be able to fix it heres the thing i found...
My problem started when I switched from an Actiontec 9100EM
What happens is basically I can not stream anything from wireless to wired connections or vice versa.
I am able to temporarily fix this by going into setup-Advanced-Yes-IP Address Distribution and change it from DHCP Server to one of the other options and then change it back and all works, until the connection resets
I have tried every setting I can think of, and was thinking maybe I need to reflash the firmware to fix it?
Any help would be appreciated
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I can duplicate this fix and GET ALL the Access too all the media servers and all my libararies too stream on my ps3 or my TV. BUT when i do it DISCONNECTS me from the internet on MY TV and on MY PS3 so obviou8sly this is progress, but its not the solution i need. In order to regain internet on my TV, and my PS3 i have to reset my router to factory settings. Obviously i need to be able to keep my internet on my tv, ps3, and have access too all my media servers. Maybe this clue will help u be able to solve this? I dunno what to do next. they came and replaced the motehrboard of the tv so its obviously somethoing to do with the Routers> Advanced Setting> Ip Address Distribution... because if I change it from DHCP server to DHCP relay or disabled ALL media servers then SHOW up but i cant use the internet on the TV or PS3. Any ideas please?
reply to jamesyboi84
What model router plus firmware? Click System Monitoring icon for details.
In status page, is Broadband Connection showing Ethernet Status: Connected or Coax Status: Connected?
When wireless enabled, does Wireless Access Point show up in the list of underlying devices in Network(Home/Office)? Click globe icon on main page to get to status.
The verizon.com link you posted verifies there appears to be a problem with DLNA through wireless. I don't think there's been a recent firmware update, but I wouldn't rule out it out.
DLNA uses UPnP. What are the current settings under Advanced / Universal Plug and Play?
[edit to add]Does using Remote DVR access, or on-screen Caller ID matter to you?
Are you able to run cat5e ethernet between the ONT and the router?
Where I'm going with this added line of questioning: you may find better results by using another router as primary with Actiontec as secondary.