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CaptCrunch

join:2004-02-17
Calgary, AB
reply to LiveInVan

Re: [ALL] Explosion at Shaw Court knocks out most of Shaw servic

It sounds like they had a transformer blow in the building.
So the fire system shutdown the building.
Stage one is fill the pipes with water.
Stage two water flow. And it drops load from the ups.
Every IT guys worst nightmare but they will be back up and running we had a scare the other day with a pipe burst in are office and we are only a hop skip and a jump away from Shaw court.



spock

join:2012-07-08
reply to LiveInVan

I hope no one was hurt.


balur

join:2010-04-28
kudos:1
reply to LiveInVan

quote:
Updates on the incident at the Shaw Building

8:35 p.m.
Please only call 9-1-1 in case of emergency. It is fully operational. Please do not call 9-1-1 to test if your line is working properly - call a friend. If your phone works, so too is your connection to 9-1-1.
This makes me sad.

Cornat

join:2011-10-17
Kelowna, BC

said by balur:

quote:
Updates on the incident at the Shaw Building

8:35 p.m.
Please only call 9-1-1 in case of emergency. It is fully operational. Please do not call 9-1-1 to test if your line is working properly - call a friend. If your phone works, so too is your connection to 9-1-1.
This makes me sad.

All the media outlets are saying "911 services are down in the downtown core". It's the actual phones that are down, about 30,000 of them. Of course if your phone isn't working you're not going to be able to call 911. It's misleading.
Expand your moderator at work

BC Boy

join:2012-02-14
Kelowna, BC
reply to LiveInVan

Re: [ALL] Explosion at Shaw Court knocks out most of Shaw servic

Redundacy 101 is you don't keep your redundancy systems in the same location.


ravenchilde

join:2011-04-01
kudos:2

said by BC Boy:

Redundacy 101 is you don't keep your redundancy systems in the same location.

I'm betting it's a lot more complicated than you think.

kevinds

join:2003-05-01
Calgary, AB
kudos:2

I've worked in places where everything was redundant, even the backup generators had backup generators.

It is not easy, and definately not cheap.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.



shaw user

@shawcable.net
reply to BC Boy

said by BC Boy:

Redundacy 101 is you don't keep your redundancy systems in the same location.

i am wondering why a major part of Shaw's infrastructure is located in a office tower. is this common occurrence for service providers to do this?


avenger07

@shawcable.net
reply to hdpoint

said by hdpoint:

Not just Shaw Communications, this includes all Corus radio stations in Calgary. Q107, Country 105 and QR770 are all off line atm.

Hopefully no one was hurt in this.

They are also owned by shaw.

Tig

join:2006-06-29
Carrying Place, ON
Reviews:
·voip.ms
·TekSavvy DSL
reply to LiveInVan

From the Calgary Herald;
Shaw president Peter Bissonnette said the outage started with a "flash incident."
A fire broke out in a transformer on the 13th floor, but as the backup system came on, the sprinklers took it down, as well.

Sprinklers took it down may be inaccurate. In a fire situation, power should be cut by design even before the sprinklers go off.


alphaz18

join:2005-02-26
CANADA
reply to kevinds

most certainly kevinds we've suggested it. but they like to cheap out and they say oh we dont need it. blabla shaw is reliable blalba. our shaw never goes down blalba. telus sucks blabla etcetc. typical Small business attitude. believe everything should be always running for like next to 0 cost.



ShawSean

join:2010-07-16
Vernon, BC
kudos:12

1 edit
reply to LiveInVan

Thanks for everyone's patience and understanding during this outage - all I can tell you right now is that it's all hands on deck as we try and resolve this situation as soon as possible.

I'll do my best to provide DSLReports with updates when they're made available. You can also get updates via »shaw.ca »facebook.com/shaw and »twitter.com/shawhelp

Cheers,
Sean
--
Sean
Shaw Community Manager



kushblazers

@telus.net

Hi,

I live in Vancouver BC and I just arrived at my cabin in New Denver BC yesterday (Wed 11 2012). I have shaw as my provider obviously for my phone, internet, and satellite. My phone and internet is working fine but I can't seem to get my satellite back up for some reason. Usually when we get to our cabin we have to call shaw to reactivate the satellite apparently. Any ways around this because SHAW is completely down still obviously. The website is also still down. Any help would be great!! Glad nobody got hurt in the explosion!!



rustydusty

join:2009-09-29
Red Deer, AB
reply to LiveInVan

Shaw Satelite should not be affected, nor should internet or cable. Especially if you are not in the Calgary downtown core. Any issues outside of the downtown core are not related, however with support being down those issues won't be able to be resolved until possibly later on today.


kevinds

join:2003-05-01
Calgary, AB
kudos:2
reply to kushblazers

If when you get back to your cabin normally, and you have to call to have your terminal reactivated, you likely will again.

The DACs are/were all in Calgary, so until they get the backups in place, or the office fixed, not likely.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.



hdpoint
Lethbridge, Alberta

join:2009-03-02
Canada
Reviews:
·Shaw
reply to LiveInVan

Corus is a separate entity from Shaw. My point in my original post was to say that there are other business in Shaw Court that got hit with this fire.

Isn't it eerie that it happened on the 13th floor?

I'm happy everyone is OK.



kushblazers

@telus.net
reply to kevinds

Ya I figured I would have to wait til the call centers are back up. Any idea on when that might be? I am not familiar with Shaw and its business nor that industry so I am just curious but how come Shaw relies on Calgary so heavily? What I mean is how come a fire in Calgary affects all of shaws website capabilities and call centers? Wouldn't it be smarter to have call centers based regionally??


Cornat

join:2011-10-17
Kelowna, BC

1 recommendation

reply to LiveInVan

Following what's been posted on the Shaw Facebook page and Shaw.ca, we know that the only actual service outage that was caused by the fire was about 30,000 in downtown Calgary, most of which (if not all) has been restored. The only thing directly Shaw related that is affected now is the call centers, and internal tools. All services should be fine. If they're not, it's due to something else, but unfortunately you can't call in to get it fixed.

Sounds like the government systems are still affected as well.
»metronews.ca/news/edmonton/29512···plosion/

Comments on the Shaw Facebook page are saying AHS is still down as well.



Anonytech

@shawcable.net
reply to kevinds

The dac's are located in a different office and are not affected by this outage. If the dacs went, all stb's in southern alberta would go dark. All services phone, internet, tv, vod are all working as those run on seperate networks, however the downtown core services are affected. The hubsite had no power and therefore would have stopped working.

Satellite for your information uses a sac, not a dac. The sac isn't located in canada at all. The issue however is since the internal IT network was affected by this, provisioning systems are down. That is what is being sorted out today and other services that where affected - radio, calgary services and so forth.

Also, the fire happened on the 13 floor in the power utility room. The hub and server equipment are located on the main floor and other floors. The issue was at peter mentioned in the press conference was that the trasformer blew up, caught on fire and as the backup generator started to turn on to feed the ups, the sprinklers went off and took out that equipment as well. In any event, if the transformer did not catch on fire, the Backup/DR would have kicked in. I can gurantee that shaw tests generators out, switching to backup power often, but obviously they can't test with water being in the mix and unforeseeable events. What this will most likely result in is looking at additional power backups in case your primary and backup go.

Fibers and equipement should be ok as long as no surges took out servers, and no water damage, but again they are on different floors so who knows. The fire wouldn't have affected fiber as the utility room is just hvac and power.


kevinds

join:2003-05-01
Calgary, AB
kudos:2
reply to shaw user

Yes, it is common place for ISPs, and everyone to do this. No better place then your own building for your equipment. Especially a headquarters building.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.



zed173

join:2010-07-17
Mississauga, ON
reply to Anonytech

Any particular reason why there was sprinklers around electrical equipment and not FM200 or another dry agent instead? Seems it was a problem waiting to happen all along.



kushblazers

@telus.net
reply to rustydusty

Ya that is what I figured I would have to do. So you guys anticipate the Shaw call center to be back up by later tonight? For such a huge company how could a fire in Calgary effect so much of the companies online capabilities and call centers. Wouldn't call centers be more regional based rather than depending on Calgary for all of Canada. I am not an IT guy or computer guy so forgive me if I don't know the basic aspects just curious. Thanks again!!


kevinds

join:2003-05-01
Calgary, AB
kudos:2
reply to zed173

That was my first thought too... why water, other than cost, overall cost after the sprinklers go off however though, makes it long-term more cost effective.

I'm not sure all the rules, but FM200 is not to be used where people 'normally' work?
--
Yes, I am not employed and looking for IT work. Have passport, will travel.



sdha

@telus.net
reply to Anonytech

said by Anonytech :

The dac's are located in a different office and are not affected by this outage. If the dacs went, all stb's in southern alberta would go dark. All services phone, internet, tv, vod are all working as those run on seperate networks, however the downtown core services are affected. The hubsite had no power and therefore would have stopped working.

Satellite for your information uses a sac, not a dac. The sac isn't located in canada at all. The issue however is since the internal IT network was affected by this, provisioning systems are down. That is what is being sorted out today and other services that where affected - radio, calgary services and so forth.

Also, the fire happened on the 13 floor in the power utility room. The hub and server equipment are located on the main floor and other floors. The issue was at peter mentioned in the press conference was that the trasformer blew up, caught on fire and as the backup generator started to turn on to feed the ups, the sprinklers went off and took out that equipment as well. In any event, if the transformer did not catch on fire, the Backup/DR would have kicked in. I can gurantee that shaw tests generators out, switching to backup power often, but obviously they can't test with water being in the mix and unforeseeable events. What this will most likely result in is looking at additional power backups in case your primary and backup go.

Fibers and equipement should be ok as long as no surges took out servers, and no water damage, but again they are on different floors so who knows. The fire wouldn't have affected fiber as the utility room is just hvac and power.

Glad no one was hurt. But I guess its a lesson learnt, and not just for shaw but all data "communication" service providers. The City when into distress over one indecent. Could you image if the incident was not isolated?

They talk about are power grid being suitable, but is are "communication" grid suitable? Then again they are partly the same.

Glad the situation at Shaw is under control. =->


zed173

join:2010-07-17
Mississauga, ON
reply to kevinds

Yeah you can have it in buildings where people work (I work in one now). Only requirements are signage, warning lights (first stage) and alarms (second stage). And it can only be in equipment rooms, not office area, stuff like that.


Glen T

join:2003-11-03
BC

Ironically, we had Shaw installers on site in our office this afternoon, as we were in the process of switching all of our ISP services and phone from Telus to Shaw.

They completed the installation of hardware, but we remain on Telus. No activation and no on-line lights on our new Shaw modem. We are located in Burnaby BC.


kevinds

join:2003-05-01
Calgary, AB
kudos:2
reply to zed173

said by zed173:

Yeah you can have it in buildings where people work (I work in one now). Only requirements are signage, warning lights (first stage) and alarms (second stage). And it can only be in equipment rooms, not office area, stuff like that.

That is what was meaning by where people normally are, people are not normally in equipment rooms.

The DAC is only needed to change things, add/remove channels, PPV, shutting down a DAC will not 'disable' all STBs.
I have read the DAC manual - boring but neat. My terminal did not get communication from the DAC at 2:30 as it normally does, 11th at 0230 was the last time.

Which country is Shaw Direct's in? Are you sure SAC is correct? I can find no references to it.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.

Glen T

join:2003-11-03
BC

Additional info:

Fire Chief Bruce Burrell, who heads the Calgary Emergency Management Agency, said the Shaw building is a "key hub" for national, provincial and municipal networking infrastructure.

“Certainly it's a relatively new building. It was specially designed special purpose built for this, engineered specifically to have double redundancies in it. So whatever has failed I'm sure will be quite a topic for discussion,” he said.

Peter Bissonnette, president of Shaw Communications, apologized for the breakdown.

It’s not yet clear why the backup system failed to take over, but he said the activation of the sprinkler system might have played a role. He said they have to be careful about bringing services back.

“We absolutely apologize for what has happened, and we're doing our best to restore services and we are in an emergency restoration process. So it may seem it's taking a little bit longer, but that length is actually necessary to ensure that things are done safely.”

Bissonnette said it's still unclear what caused the initial fire.

Expand your moderator at work