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Honolulu, HI
reply to Jabbu

Re: [TWC] been lagging bad for 7 months

for some reason the guy came out and said they weren't allowed to test anything speed related... i asked them to do a docsis test they said they didn't have a docsis meter although after asking if they could do any of the tests they did a dqi test to channel 87 and 85 for like 2 mins each and came up 10 i didn't get a chance to ask them for the upload snr before they were already heading out the door... they said the problem isnt their fault.... and that i need to stop calling or they'll charge.... i feel pretty offended that they would deny my requests like taht i've been with them for about 10-14 years and i only recently started calling within the last 7 months and they treat me like im crazy or "if you don't like it beat it" and theres no other internet company i can try so im stuck...