Rockaway Park, NY
·Time Warner Cable
reply to riot808
Re: [TWC] been lagging bad for 7 months I recently had same experience with a foreman and 2 techs who were requested to come and try to findout reason for the upstream noise that I am having ever since they implemented upstream channel bonding and 64QAM modulation for upstream channels(2 of them). However, foreman was like "5 % packet loss? and you complaining about this? thats nothing" while the techs were chatting up about baseball game and checking scores on the phone, when I asked if they could at least take measurements on the pole because I am trying to get a plant tech to come and try to trace frequency and possibly find source of the upstream noise they just looked at me and basically the outcome was "deal with it".
I have been customer for over 7 years now and the only person that understands my sistuation and what needs to be done are some of the t3 techs at escalation/digital team that I call, I think his name was Nate. After looking at the logs and upstream stats for my modem he said that basically need a plant tech team to trace frequencies and find where the noise occurs, and that it could also be plant misconfiguration.
But both client relations and techs just giving me runaround now, and after replacing lines to my house twice I am not sure what else to do, issue occuring on the pole or on way to plant somwhere but noone seems to care about fixing it. I guess having most expensive package for internet from tw doesnt matter.
One other thing I considered is getting tw telephone service as this voip service wouldnt work with the current packet loss i have on upstream and that would possibly force tw to do more about this issue, but having to even think about buying service i dont need just to have tw fix the issue is just crazy.
dang sounds like my problem... i had them over 14 times now... he did a dqi test on two cahnnels for like 2 mins and said see im not afraid to do this test for you even tho we aren't suppose to do any internet tests im telling you it's not our fault for your lag... and i was like wait i cut out the router completely... it lags on youtube it lags when i stream it lags when i game so i told him it couldn't be youtube or xbox at that point.. and he was like "your playing the blame game... stop playing it with our name..." i was like wow your the internet service provider ... you mean to tell me that it's these other companies fault? but yeah it was just weird i could feel the hostility and such a bad vibe off of them... i've been with them for so long and only recently started calling for help when i actually needed it bad and they kinda are just like stop calling and deal with it... so i totally feel your pain there man... just sucks i can't try out another isp cause i don't live in such a good area