| [Rant] Stop and Shop I was just at the Stop and Shop on Kingsland Rd in Clifton, NJ, to buy 4 items. All the self-service checkouts were closed. There were two regular cashiers, but both of them had customers with full shopping carts. I left my 4 items at an empty lane and walked out without buying anything.
/rant |
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 thegeekPremium
join:2008-02-21
right here
kudos:2
 ·Suddenlink
| Only one person in line at each check out? No need to open a new lane. The world doesn't revolve around you. Businesses plan the number of cashiers open at one time based on the demand level that will maximize profit. Meaning it's not worth it to have an extra cashier for only one extra shopper wanting to check out. That extra cashier is better utilized facing shelves or doing other duties. |
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| reply to thegeek
Re: [Rant] Stop and Shop So I should stand there waiting for 10 minutes while the 8 self-service lanes are closed for no good reason. |
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 hitachi369Embrace Your RightsPremium
join:2001-10-03
Grand Rapids, MI
kudos:4
 ·AT&T U-Verse
| reply to A non
I've done something similar at a local chain, not Stop and Shop, where they did have the self checkouts open but no one to watch them. My machine gave an error, I sat there for 5 minutes and no one seemed to care, the cashier on the regular lane didnt say anything or seemed to care until I was half way out the door. It was too late at that point. |
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 BigBlarg
join:2008-02-10
Longueuil, QC
kudos:1
 ·ELECTRONICBOX
| reply to A non
I don't know about that shop but usually self services lane require one cashier to look at them.
Since not everyone likes using them, they probably felt it would be more efficient to have 2 standard lane open instead of the self service lane.
Anyway, waiting 10 minutes is not that bad... I've waited longer, and if there were only one perso at each lane, it doesn't take 10 minutes even with a full cart. |
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 CylonRedPremium,MVM
join:2000-07-06
Bloom County | reply to A non
Re: [Rant] Stop and Shop As noted - they were closed for a good reason... |
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| reply to Anon
said by thegeek:As I said you are not that important. Then I guess Stop and Shop doesn't need my money.
said by thegeek:Self service lanes typically require an attendant for when you have issues or to monitor you to make sure you are not stealing. I would note that the same attendant would be needed to make sure I didn't just walk out without paying anything. So that same person could look after a self-service lane or two.
But if Stop and Shop doesn't want my money, and is willing to see negative comments posted about their stores on teh Interwebz, so be it. I gotta start using Twitter. |
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 La LunaSurvived AshrafulPremium
join:2001-07-12
Warwick, NY
kudos:3 | reply to A non
Re: [Rant] Stop and Shop Buying four items doesn't justify paying another cashier for a shift. If you had gone in 10 minutes earlier or later, those two cashiers that were there probably would have been standing there doing nothing. You can't always be first in line, that's life. I doubt S n S cares that you didn't buy 4 items, they still saved money by not having another cashier standing around.
Self checkout requires a cashier to monitor. |
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CylonRedPremium,MVM
join:2000-07-06
Bloom County | reply to A non
"I would note that the same attendant would be needed to make sure I didn't just walk out without paying anything. "
No - the attendants at the 2 lanes would patrol their lanes and not not be able to police\help the self-service machines. No place I have EVER used that has self service relied on the same person as a regular lane for self-checkout patrol. Won't be done and neither will the reverse.
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Brian
"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain |
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 The PigI know you want to be mePremium
join:2009-09-11 | reply to A non
So what you are trying to say is, "the private sector is doing fine!"?
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moes
join:2009-11-15
Indianapolis, IN Reviews:
 ·Revol Wireless
·AT&T DSL Service
·Comcast
| reply to A non
You are no better then anybody else, they will not open a lane just for you, you I would of taken down a few pegs, especially if you had made a scene, I'm just not the employee people ever want to mess with because I never go by the motto "the customer is always right" |
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| reply to CylonRed
So who is watching the other 20 unused lanes to make sure I didn't walk out without paying? |
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| said by A non :So who is watching the other 20 unused lanes to make sure I didn't walk out without paying?
Big Brother
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Good evening! |
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| reply to Anon
Re: [Rant] Stop and Shop How would you feel if you went to a gas station, and all the pumps were closed except for one and you had to wait in line to use the only open pump? This is the same thing. It has nothing to do with being self-centered and everything to do with providing sucky customer service (which is typical for that Stop and Shop). |
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 BogdenPremium
join:2000-07-11
Richmond, VA | reply to A non
The shop made a business decision to reduce cost at the risk of losing some business. It is a tough balance to figure out, between being all things to all people all the time, vs. running an operation so lean you lose customer service and focus, and therefore customers.
Your time has value also, so the decision was made that the value of the money you would give them, plus the value of the time it would take, was less than the value, to you, of the goods you would receive.
You took your business to an organization that had a better total package, value received vs. value given, than the original shop. That's capitalism.
God bless America!
(I would have done the same thing, for what its worth.) |
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