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aereolis

join:2003-06-12
Brampton, ON
reply to JohnPaul

Re: [Express] Cisco DPC3008 does work on Rogers!

said by JohnPaul:

Steps to get DPC3008 activated on Rogers:
1) buy the modem, but don't open it. In case things don't work out you'll be able to return it without a re-stocking fee.
2) find the SN and MAC address on the outside of the box
3) call Rogers Retail Fulfillment at 1-877-236-7208
4) tell them the modem name, SN, MAC address. It's ok to tell them you bought it at a computer store.
5) Rogers will try to activate it and they'll tell it you it won't work.
6) Tell them to enter the MAC address in both the SN field and the MAC address field in their system.
7) the modem should now register and Rogers will tell you it's all done.
8) open the box, hook up your modem and give it a few mintues to connect to the network.

I found the above instructions buried in some other message somewhere on the internet. I did not figure this out on my own and neither did the Rogers guy.

Important note: If you're on a grandfathered plan all the above still won't get you the higher bandwidth!

Paul.

This is what you need to do from your end. From the office side end, there is one crucial step. You need them to add your modem to the system as a different modem. If you were to call the office, and find out what model you have, it wouldn't say cisco dpc3008, they would tell you some other model number, like the cisco 3825. Because the 3008 isn't authorized for use with rogers (at least not yet afaik).
--
Hello

JohnPaul

join:2011-04-18
North York, ON

said by aereolis:

This is what you need to do from your end. From the office side end, there is one crucial step. You need them to add your modem to the system as a different modem. If you were to call the office, and find out what model you have, it wouldn't say cisco dpc3008, they would tell you some other model number, like the cisco 3825. Because the 3008 isn't authorized for use with rogers (at least not yet afaik).

In a follow up call I asked Rogers what modem they see on my account and they said "customer owned DOCSIS WDZP". Just in case this means anything to anyone.


yyzlhr

@rogers.com

it basically means what we were suspecting all along. They've provisioned your modem as a D2 modem, hence why they were not able to put you on the Express tier with 80GB of usage.


aereolis

join:2003-06-12
Brampton, ON

said by yyzlhr :

it basically means what we were suspecting all along. They've provisioned your modem as a D2 modem, hence why they were not able to put you on the Express tier with 80GB of usage.

WDZP means - customer purchased third party modem - not a docsis 3.0 modem, not a modem purchased from rogers, but 2.0 you bought ... like for instance a SB5101. »www.google.ca/search?q=sb5101&hl···bih=1263
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Hello


LondonDave
Premium
join:2011-09-05
London, ON

So in theory couldn't he just call in and have that modem provisioned as a 3rd party SMC docsis 3 gateway like so many others?

With some fighting of course


JohnPaul

join:2011-04-18
North York, ON

I went to a Rogers store yesterday and it was confirmed that my DPC3008 was set up as a docsis 2 modem! Just like metioned above. I suggested it should be set up as a DPC3825 modem and he said it already was! Since this made no sense, he opened a trouble ticket and now I'm waiting for a call back in the next 7 days, hopefully with a solution.