reply to MediacomChad
Re: [IA] moving and MC is trying to charge friend disconnect fee
said by MediacomChad:this goes to exactly what i pointed out here »Re: [IA] Mediacom lied! how the heck is it right that mediacom can hold a customer to a contract if they move outside of the service area, but mediacom can not be held to a contract if they say theyl service a person but then find out they cant because of no plant.
If you cancel your service for any reason within the contract period, even if you are moving outside the service area, unfortunately you will be charged an Early Termination Fee. If you would, can you send me an IM with your friends account or phone number so I can investigate this further?
OP. if chad cant get him taken care of with out a disconnect fee. complain to the city franchise authority and the state PUC. contract or not if hes moving out of the service area id argue its a disconnect fee and not an ETF..
Because you signed a contract and in the contract it states Mediacom can change the terms at any time. It doesn't say that the customer can. You certainly could have had your lawyer add that portion (allowing you to change the contract) to the contract and see if Mediacom would accept it. I've done this with my last 2 cellphone contracts and AT&T decided it was cheaper to just let me sign up with no contract and still subsidize my phone than have their legal team review and sign off on my changes.
People really need to read what they're signing before they sign it.
I would agree people need to read closer. I know I need to read things closer and not just sign it to save time.
I guess my logic looks like this:
I'm happy with mediacom, if I were to move to a service area that was serviced by mediacom I would happily take them with me. I think moving to an area that isn't servied by mediacom falls under extenuating circumstances. Sadly enough the area we are considering is a small town of less than a 500-1000 people. Not sure how easy it would be for Mediacom to justify coming to that town for service.
Maybe I'm way off, take my 2 cents for what it's worth
reply to OldCableGuy
said by OldCableGuy :boy you really are an company guy arent ya? we had this argument all ready, i even provided a scanned copy of the work order you swore had the contract on it »Re: [RANT] 250 GB , really? i said it to you there and ill say it to you here how can any one read something before they sign it if its not provided to them fully before they do?
People really need to read what they're signing before they sign it.
said by ZC_217:AT&T's etf lowers month to month, does mediacoms? additionally if you move and at&t does not service the area im willing to bet its a lot cheaper for them to let you out of the contract than it is for them to pay the roaming charges, infact its right there in that same contract that if you roam to much theyl terminate your contract.
This is no different than a cell company's ETF. You enter into an agreement with the company to buy service for a period of time. If you break that agreement before the it jas matured then you are charged an ETF.
Mediacom is simply holding the customer to the agreement that they agreed to. If Mediacom disconnected the service early then there would be a valid argument for not having to pay the ETF.
said by ZC_217:does that line of thinking apply to natural disasters? or arson? or how about renters? you realize the majority of renters only have a 1 year lease dont you? so by your logic if i sign that contract, then for what ever reason i end up moving (i.e. the realty agency simply chooses not to renew) and i end up moving outside of mediacoms area im supposed to keep paying for a service i cant even get?
If the customer wasn't sure they were going to be in the same place for 2 yrs, they should have agreed to a month to month agreement with Mediacom which then you can leave any time with no ETF but you aren't able to receive the discounted rates.
So they made a choice to agree to a 2 yr service agreement with ETFs. And Mediacom has the right to charge for an ETF for breaching the agreement.
sorry, but in my case no way. if the ETF lowers from full price to $0 over the 24 month term, fine ill pay the ETF with some sort of payment arrangement . if it does not lower. then no way would i pay a single penny simply as a matter of principle. yes i would have agreed to that ETF in exchange for a lower rate. in doing so mediacom was guarantied a certain amount of return from me paying my bill the ETF is supposed to cover that if i terminate service, now you cant tell me that if i terminate at 12 months your loss of profit is the same as if i canceled at the 2nd month. (thats assuming that the promo rate is as low as they can go and still pay retrans fees with just enough profit for the ETF to cover if you terminate something i highly doubt)
Des Moines, IA
said by thedragonmas:Ok, so with natural disasters or even with fire and such. There is nothing that says you have to leave town after those. You can relocate to a residence in the same city. If Mediacom doesn't service that part of town, I would say you have an argument for not paying ETFs. And as for renters, saying that they are only a 1 yr lease doesn't mean anything. Mediacom offers month to month service agreements. Where you can drop them at the end of any month with NO ETFs, NO FEES. You just aren't able to receive the discounted rates. That is a choice you have to make. Perhaps people need to look further ahead than just the bill at the end of the month.
does that line of thinking apply to natural disasters? or arson? or how about renters? you realize the majority of renters only have a 1 year lease dont you?
said by thedragonmas:So by your logic, I'll make an agreement to with you to buy 1000 hours worth of services from you over the next 2 yrs. You agree to provide the services at a 15% discount, then after 6 months I say. Nah, I don't want them anymore because I'm choosing to move to a location you won't service. You wouldn't want some sort of compensation for the breach of contract? I'm willing to guess that you would want some sort of compensation because you made business decisions based on the agreement that I would buy services for the next 2 yrs.
so by your logic if i sign that contract, then for what ever reason i end up moving (i.e. the realty agency simply chooses not to renew) and i end up moving outside of mediacoms area im supposed to keep paying for a service i cant even get?
said by thedragonmas:I could care less if the ETF is lowered as you go through the duration of the agreement. You agreed to it when you accepted the services at a discounted rate. Just because another company does something different doesn't mean everyone has do it that way. Would it be nice to lower the ETF as you go through the agreement time, sure. But there is nothing that says they have to.
yes i would have agreed to that ETF in exchange for a lower rate. in doing so mediacom was guarantied a certain amount of return from me paying my bill the ETF is supposed to cover that if i terminate service, now you cant tell me that if i terminate at 12 months your loss of profit is the same as if i canceled at the 2nd month. (thats assuming that the promo rate is as low as they can go and still pay retrans fees with just enough profit for the ETF to cover if you terminate something i highly doubt)
In fact, I'll tell you right now, I'm on month to month pricing because I have moved so much lately that I wasn't sure if the places I was moving too would allow or be able to get Mediacom services. Should I choose to move to a place that I'm unable to receive Mediacom services, I can cancel my service at the end of the month with NO ETF! I just don't get discounted pricing. It's a decision I made because I wasn't sure of my location of the next few yrs and I didn't want to get stuck with an ETF if I did relocate to a non-Mediacom serviced place.