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inferno_gn
Premium
join:2007-02-26
Verdun, QC

Bell to Teksavvy Home Phone...

Hi there,

Yeah, Bell is being another douche and raise another 2$ on home phone again on my parents. Time for the switch... However, when punching in their number, I get this...

"Due to certain limitations associated with the Bell service platform, TekSavvy has had to impose stop sells in certain situations. Should you be affected by these limitations we encourage you to consider our digital phone product TekTalk."

What does it mean? Does Bell being more a douche losing customers that they are limiting switching? They are raising the bill, yet we can't escape, even that is legal or whatnot?

Also, my parents still have pulse-tone (yes, OLD fashion), switching will turn into "touch-tone"?

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/


JCohen
Premium
join:2010-10-19
Nepean, ON
kudos:12
Reviews:
·Start Communicat..
·TekSavvy Cable
·Rogers Hi-Speed
said by inferno_gn:

What does it mean? Does Bell being more a douche losing customers that they are limiting switching? They are raising the bill, yet we can't escape, even that is legal or whatnot?

Yes that's exactly what's happening, Bell is limiting the number of phone numbers that TekSavvy is allowed to port per month.

If you don't already have DSL or don't mind paying a dry-loop fee you could switch to VoIP or if you want to keep a POTS line you could look into other Bell resellers or even going to Videotron home phone, I'm not sure of the pricing as I'm in Ontario.

decx
Premium
join:2002-06-07
Vancouver, BC
said by JCohen:

Yes that's exactly what's happening, Bell is limiting the number of phone numbers that TekSavvy is allowed to port per month.

I'm not sure that's even the case. The stop sell has been in place for about 2 months now.


JCohen
Premium
join:2010-10-19
Nepean, ON
kudos:12
Reviews:
·Start Communicat..
·TekSavvy Cable
·Rogers Hi-Speed
said by decx:

said by JCohen:

Yes that's exactly what's happening, Bell is limiting the number of phone numbers that TekSavvy is allowed to port per month.

I'm not sure that's even the case. The stop sell has been in place for about 2 months now.

That what I remember reading from what a TSI rep posted on here a while back.

decx
Premium
join:2002-06-07
Vancouver, BC
True, but that was two months ago and Bell have yet to start doing transfers again.


eots

join:2003-02-04

1 edit
That's blatantly anti-competitive behavior from Bell so why doesn't TSI file a formal complaint with the Competition Bureau? Any time I tried to file a complaint with them about Bell I was told it had to be the service provider filing the complaint.

I too was considering switching my Bell phone service to TSI when my bill went up last month. I believe this Bell limitation is directly related to Bell increasing the rates and it's their attempt prevent a mass exit of customers who want to keep their phone number.


inferno_gn
Premium
join:2007-02-26
Verdun, QC
reply to inferno_gn
Hi there,

Is there anything that I can be done?

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/


metalhawk

join:2007-02-06
Nepean, ON
Don't quote me on this, but I *think* that if your parents don't mind changing phone number, they could cancel with Bell and sign up as a new customer with Teksavvy.


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
reply to eots
said by eots:

That's blatantly anti-competitive behavior from Bell so why doesn't TSI file a formal complaint with the Competition Bureau? Any time I tried to file a complaint with them about Bell I was told it had to be the service provider filing the complaint.

I too was considering switching my Bell phone service to TSI when my bill went up last month. I believe this Bell limitation is directly related to Bell increasing the rates and it's their attempt prevent a mass exit of customers who want to keep their phone number.

TekSavvy's landline service is simply a resale service Bell offers, there's no tariff or regulation and therefore Bell can do whatever they want with it.


not

@rogers.com
reply to JCohen
I don't think so. NO ONE from Teksavvy has actually confirmed this. Martin gave a "something like that" quote but he and the rest seem to flatly REFUSE to tell what is going on. When a company starts acting like the incumbents you know it is time to move on.


ssslim

@electronicbox.net
reply to JCohen
said by JCohen:

Yes that's exactly what's happening, Bell is limiting the number of phone numbers that TekSavvy is allowed to port per month.

They're only limiting the number of phone ports done cheaply. TSI isn't willing to take a risk with higher installation costs so clients just have to wait until their cheap quota renews.


fahim

join:2011-02-08
canada
reply to inferno_gn
I presume the same quotas exist going from TekTalk to a Tek-landline...


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to not
TekSavvy's wireline home phone service is provided via an unregulated service platform provided to TekSavvy by Bell Canada on a purely voluntary basis. Due to certain limitations associated with the Bell service platform, TekSavvy has had to impose stop sells in certain situations.
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )


inferno_gn
Premium
join:2007-02-26
Verdun, QC
reply to inferno_gn
Hi there,

So, if I do request the phone service, there is a strong posibility I won't be able to do the switch?

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/


not

@rogers.com
reply to TSI Martin
Another non-answer Martin. What situations? Where is the stop sell imposed? Honestly this is like getting info from Bell. . .

HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5
reply to TSI Martin
said by TSI Martin:

TekSavvy has had to impose stop sells in certain situations.

"has had to" is probably stretching things a bit. Bell will be happy to take your order - the terms just might not palatable.
--
MNSi Internet - »www.mnsi.net

graniterock
Premium
join:2003-03-14
London, ON
reply to TSI Martin
Would teksavvy consider creating a wait list or are things just going suddenly open up for all? I have Teksavvy DSL so tektalk / voip wipes out the advantages of as I'd have to go dry loop.


JCohen
Premium
join:2010-10-19
Nepean, ON
kudos:12
Reviews:
·Start Communicat..
·TekSavvy Cable
·Rogers Hi-Speed
said by graniterock:

Would teksavvy consider creating a wait list or are things just going suddenly open up for all? I have Teksavvy DSL so tektalk / voip wipes out the advantages of as I'd have to go dry loop.

Not nescacarily, their is still an advantage to TekTalk as the plans are better than with POTS. It's also dependent on what your band rate is, if you're in A-D than TekTalk is still viable alternative.

MZB

join:2010-11-25
Dunrobin, ON
reply to inferno_gn
Note that it's also worth trying to negotiate a better deal with Bell. I persuaded a couple of friends who weren't quite ready to make the Bell -> TekSavvy jump to negotiate ~$50/month reductions in combined Phone/Internet from Bell - simply by pointing out that a friend down the road was paying substantially less for the same service.

For myself I'm very happy having switched to TekSavvy - but for less sophisticated users renegotiating with Bell might actually be a better approach.

graniterock
Premium
join:2003-03-14
London, ON
Does bell still charge cancellation fees for switching if on month to month? I found some threads here but not sure if they are still update as some time has passed.

HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5
said by graniterock:

Does bell still charge cancellation fees for switching if on month to month? I found some threads here but not sure if they are still update as some time has passed.

I think the current policy is that if you're in an area forborne from rate regulation, you are charged for 30 days of service from your cancellation date if you're simply on month to month.

The charge is of course higher if you have a contract.
--
MNSi Internet - »www.mnsi.net


switchwait

@teksavvy.com
reply to MZB
said by MZB:

Note that it's also worth trying to negotiate a better deal with Bell. I persuaded a couple of friends who weren't quite ready to make the Bell -> TekSavvy jump to negotiate ~$50/month reductions in combined Phone/Internet from Bell - simply by pointing out that a friend down the road was paying substantially less for the same service.

Yeah calling to cancel and having retentions giving you a more reasonable rate is always good but the problem in this case is that we can't call to cancel, have them not give a better rate, and then end up without phone service for whatever amount of days it takes Teksavvy to set-up a new phone plus be forced to get a new number.

I'm not aware of any non-Bell/Teksavvy home phone services in the Mississauga area which use land-line instead of VOIP so have to wait


inferno_gn
Premium
join:2007-02-26
Verdun, QC
reply to inferno_gn
Hi there,

A big FU to Bell, Teksavvy now told me that I'm unable to transfer to their phone service (blocked by Bell). This is totally BS...

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/


inferno_gn
Premium
join:2007-02-26
Verdun, QC
reply to inferno_gn
Hi there,

Well, I fired up a letter to the CRTC, which won't do much in any case. This sucks...

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/

meglin1

join:2006-02-10
Ottawa, ON
reply to inferno_gn
Has anyone ported a former Bell number from TekTalk to Tek POTS? I can't imagine it would be an issue, but I would love to confirm this is an option.

epsilon3

join:2008-03-29
canada
My understanding is this:

- you CANNOT activate a new POTS number
- you CANNOT transfer a POTS number from Bell
- you CANNOT transfer a POTS number from a Bell reseller (like Primus)
- you CANNOT transfer a VoIP number from a cable company (Rogers or Videotron) if the number (NPA-NXX) was previously transferred to the cable company from Bell
- you CAN transfer a VoIP number from a cable company (Rogers or Videotron) to TS POTS service if the number (NPA-NXX) was assigned from the beginning by the cable company


notforme

@rogers.com
reply to inferno_gn
I can't stand the lies anymore.

misternox

join:2009-12-17
canada
reply to epsilon3
said by epsilon3:

- you CAN transfer a VoIP number from a cable company (Rogers or Videotron) to TS POTS service if the number (NPA-NXX) was assigned from the beginning by the cable company

Any ideas if you can transfer a videotron/rogers/telus wireless number to TS POTS?


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
Hello,

For cell phone transfers we need: the account number, the model and serial numbers of the cell phone, as well as the carrier information.

Please be aware that not all cell numbers can be ported to landlines in all areas. If the number cannot be ported, we will contact the customer to choose to take a new number or to cancel the request.

Please keep in mind this request could on rare occasions take up to 6 months.

Regards,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )

epsilon3

join:2008-03-29
canada
reply to misternox
Martin just posted again few seconds before me ...and he is the official voice here