Topic 'Re: Bell to Teksavvy Home Phone...' in forum 'TekSavvy' - dslreports.com

Re: Bell to Teksavvy Home Phone...

Sun, 14 Oct 2012 19:49:26 EDT

inferno_gn posted : Hi there,

Thank you Teksavvy, they managed to switch my Bell home phone out to Teksavvy home phone. :D Goodbye Bell...

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/

Re: Bell to Teksavvy Home Phone...

Wed, 10 Oct 2012 15:37:45 EDT

Teddy Boom posted : The conversation has kind of moved :)
»C'mon TekSavvy - Bring back your POTS offering

And here is the real reason for the stop sell:
»Re: C'mon TekSavvy - Bring back your POTS offering

said by TSI Marc:

This is a service that's not mandated by the CRTC. It was at one point but then it became fore born (not mandated anymore). We then went into an agreement with Bell to be able to continue to offer the service but they would only do it with certain limitations on how many subscribers we could signup that come directly from them. For a while it went unnoticed that we were signing up too many directly from Bell. The issue is now resolved however we do need to stay within a certain amount each month. We're still investigating to see how we can do this properly.

To note also is that this agreement was put in place prior to launching our TekTalk service. Today we would much rather people sign up for it instead of the traditional phone service but that being said, we have no intention of removing the Bell one.

--
electronicsguru.ca/for_sale/Cablemodems

Re: Bell to Teksavvy Home Phone...

Wed, 10 Oct 2012 14:24:10 EDT

inferno_gn posted : Hi there,

Any opening yet? :(

Ju Leon...

Re: Bell to Teksavvy Home Phone...

Mon, 08 Oct 2012 12:02:47 EDT

inferno_gn posted : Hi there,

Yeah, what can you do. :(

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/

Re: Bell to Teksavvy Home Phone...

Sun, 30 Sep 2012 20:20:33 EDT

Davesnothere posted :

said by inferno_gn:

Hi there,

Well, got a reply from the CTRC...

1) If a telephone number....

Another NON-answer !

HeadSpinning is correct on all counts, AFAIK.

And I would be very curious to know (fly on the wall) whether B$ELL has simply refused to let TSI take over the billing of any further Bell POTS numbers, OR that Bell has just raised the wholesale cost to TSI enough that it is not worth TSI's while to do so anymore (and save us subscribers any money too), and TSI is not telling us this little detail.

Of course, TSI stands to make more profit by promoting TekTalk, regardless of whatever Bell may or may not have done regarding the reselling of POTS lines.

BTW, does anyone else simply resell Bell POTS lines in the way that TSI has, and has Bell recently placed THEM into this same difficult position ?

Bell surely has to understand that if they stand too much in the way of letting resellers of POTS prevail, that folks will get pissed enough to drop POTS entirely, which would be a LOSE-LOSE for both TSI AND BELL.

--

We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !

Re: Bell to Teksavvy Home Phone...

Sun, 30 Sep 2012 10:40:19 EDT

inferno_gn posted : Hi there,

The dry-loop fee kinda would suck any savings... :p

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/

Re: Bell to Teksavvy Home Phone...

Fri, 28 Sep 2012 06:58:33 EDT

TSI Andre posted : Nothing yet however can could always try to put them on VoIP.

Re: Bell to Teksavvy Home Phone...

Fri, 28 Sep 2012 00:14:55 EDT

inferno_gn posted : Hi there,

No luck?

Ju Leon...

Re: Bell to Teksavvy Home Phone...

Mon, 20 Aug 2012 20:41:54 EDT

inferno_gn posted : Hi there,

Personally, I should have switch them out months ago. :( Bell sucks, seriously...

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/

Re: Bell to Teksavvy Home Phone...

Fri, 17 Aug 2012 08:25:58 EDT

TSI Andre posted :

said by l053r:

Will the stop sell on POTS be lifted in the near future?

We don't currently have an ETA as to when it will but we are working towards that goal.

Cheers,

Andre
--
TSI Andre
Director of Service Delivery
Authorized TSI Employee ( »TekSavvy FAQ »Official support in the forum )
@AndreCleroux - Follow me on Twitter

Re: Bell to Teksavvy Home Phone...

Fri, 17 Aug 2012 08:21:54 EDT

anon posted : And still no answer from Marc. Only another "something like that" is in the offing.

Seriously, bite the bullet and go VoIP and keep cellular as your backup. Don't bother with TekTalk. VoIPms gives you tons more for a LOT less money (about $4 a month on average) and has a widly distributed node group. TS seems to be a hope for the best company and nothing more.

Re: Bell to Teksavvy Home Phone...

Thu, 16 Aug 2012 00:23:29 EDT

inferno_gn posted : Hi there,

Any news?

Ju Leon...

Re: Bell to Teksavvy Home Phone...

Wed, 08 Aug 2012 20:28:50 EDT

Montreal DSL posted : true ... it seems that the new numbers are ok as we managed to activate 2 new numbers for our customers last week.

Re: Bell to Teksavvy Home Phone...

Wed, 08 Aug 2012 17:41:09 EDT

petecool posted : Getting a new phone number is still working, which isn't clear from the messages here.

Got a new line with a new number actived on July 27th, which is working fine. The old number will be transferred to a third-party VoIP service, the landline is a backup only. No sense to pay Bell 40$+ dollars per month for 911 and alarm use, and phone failover only!

28.27$ tax included per month with caller ID but no LD, and no yearly price rises, pretty hard to beat that :)

Re: Bell to Teksavvy Home Phone...

Wed, 08 Aug 2012 08:43:15 EDT

l053r posted : Will the stop sell on POTS be lifted in the near future?

Re: Bell to Teksavvy Home Phone...

Fri, 27 Jul 2012 21:36:31 EDT

HeadSpinning posted :

said by mlerner:

You want the CRTC to fetch you a latte and donut too?

Everyone knows that you have biscotti with a latte, and donuts with just regular coffee! C'mon!
--
MNSi Internet - »www.mnsi.net

Re: Bell to Teksavvy Home Phone...

Fri, 27 Jul 2012 20:55:30 EDT

mlerner posted : You want the CRTC to fetch you a latte and donut too?

Re: Bell to Teksavvy Home Phone...

Fri, 27 Jul 2012 19:39:22 EDT

HeadSpinning posted : What do you want the CRTC to do about it? This is purely a commercial issue that they have no control over.
--
MNSi Internet - »www.mnsi.net

Re: Bell to Teksavvy Home Phone...

Fri, 27 Jul 2012 19:36:42 EDT

inferno_gn posted : Hi there,

So in my reply to the CTRC, what should I reply?

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/

Re: Bell to Teksavvy Home Phone...

Fri, 27 Jul 2012 12:40:33 EDT

HeadSpinning posted :

said by inferno_gn:

4) TekSavvy may not be offering LNP in your area. (e.g. In terms of mandating LNP, we have mandated that carriers are required to support customers taking their current telephone number when moving to another service provider (i.e.: porting out). However, service providers are under no obligation to provide service to customers and can choose to not provide service to potential customers (i.e.: porting in). In other words, Bell Canada must release your number upon request from a competitor (such as TekSavvy), but TekSavvy is under no obligation to offer LNP in your area.)

Ju Leon...

In this case though, there is no porting going on, so the rules don't apply. Teksavvy doesn't "port" a Bell land line number to their home phone service, as they're not a porting carrier. They are re-selling Bell home phone, so this is simply a change of billing responsibility from Bell's perspective, and the porting rules don't apply.
--
MNSi Internet - »www.mnsi.net

Re: Bell to Teksavvy Home Phone...

Thu, 26 Jul 2012 20:58:50 EDT

inferno_gn posted : Hi there,

Well, got a reply from the CTRC...

1) If a telephone number has been suspended or disconnected by a carrier PRIOR to a porting request being received, the carrier is entitled to deny the port, as the telephone number in question is not considered to be a working telephone number. (e.g. This could happen if you called your current service provider to disconnect your service before requesting that the new service provider port the number.)

2) The numbers were not in the same local exchange area. (e.g. Local Number Portability (LNP) was not designed to allow customers to bring their telephone numbers with them when they moved. The idea behind LNP is to allow subscribers, remaining at the same location, to change local telephone companies if they so choose. Having said that however, you can keep your phone number if you are moving and switching companies, as long as you stay within your local exchange area.)

3) The customer's area may not have been opened to LNP. (This isn't the case here as phone numbers 514-768-XXXX are opened to number portability).

4) TekSavvy may not be offering LNP in your area. (e.g. In terms of mandating LNP, we have mandated that carriers are required to support customers taking their current telephone number when moving to another service provider (i.e.: porting out). However, service providers are under no obligation to provide service to customers and can choose to not provide service to potential customers (i.e.: porting in). In other words, Bell Canada must release your number upon request from a competitor (such as TekSavvy), but TekSavvy is under no obligation to offer LNP in your area.)

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/

Re: Bell to Teksavvy Home Phone...

Wed, 25 Jul 2012 12:21:34 EDT

inferno_gn posted : Hi there,

Isn't numbers can be transferable to competition or that only applies to cell phone only? :(

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/

Re: Bell to Teksavvy Home Phone...

Sun, 22 Jul 2012 08:37:54 EDT

HeadSpinning posted :

said by inferno_gn:

Hi there,

I already filed a complaint to the CTRC and still waiting for their reply...

Ju Leon...

There's nothing the CRTC can do. The wholesale lines and features product is forborne from rate regulation. The policy of not transferring in Bell numbers is likely a business decision based on costs, not a restriction imposed by Bell.
--
MNSi Internet - »www.mnsi.net

Re: Bell to Teksavvy Home Phone...

Sun, 22 Jul 2012 04:41:42 EDT

decx posted :

said by LondonOntGuy:

Does this also prevent you from transferring your current number to VoIP as well?

No not to VoIP. Restriction only applies to TSI resold Bell POTS.

Re: Bell to Teksavvy Home Phone...

Sun, 22 Jul 2012 03:54:34 EDT

LondonOntGuy posted : Does this also prevent you from transferring your current number to VoIP as well? My number is with a reseller, Teksavvy and originally started off as a Bell number way back in 2001. I went to Sprint in about 2004-ish, who was then bought out by Robbers. I went to Execulink for both phone & internet(previously just the latter) after I was forced to by Robbers, unless I wanted a silly 'cable phone'.

I stayed with Execulink until 2010 when they brought in their own version of UBB.

Far as I know, Execulink is their own phone company, and NOT a reseller of Bell.

Re: Bell to Teksavvy Home Phone...

Sun, 22 Jul 2012 00:27:14 EDT

inferno_gn posted : Hi there,

I already filed a complaint to the CTRC and still waiting for their reply...

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/

Re: Bell to Teksavvy Home Phone...

Fri, 20 Jul 2012 18:39:16 EDT

Teddy Boom posted :

said by koreyb:

If you can't port customers, unless it's a small chance they didn't come from bell to start with, then it's basically hardly worth offering the service.

I wouldn't go that far. The service is still useful for some new customers, and existing customers are happy.

However... Given what we've learned about the issue in this thread, it would appear that there will be no new phone ports from Bell in the foreseeable future. That is critical information that Teksavvy customers need to have.

How long has this been going on for now? More than 3 months..
--
electronicsguru.ca/for_sale/Cablemodems

Re: Bell to Teksavvy Home Phone...

Fri, 20 Jul 2012 18:23:53 EDT

koreyb posted : Martin,

By the looks of things, it would seem that they are limiting you to the point of making this service no longer usable. If you can't port customers, unless it's a small chance they didn't come from bell to start with, then it's basically hardly worth offering the service. I think you need to either drop the service completely or file a CRTC complaint.

Re: Bell to Teksavvy Home Phone...

Fri, 20 Jul 2012 17:27:18 EDT

decx posted : Well I know TSI doesn't want it to be permanent, no one but Bell does. But is there a reasonable chance that Bell will life the block in the near future. The thing is that there's is quite a few people who is in a limbo thinking that this block is a short term/monthly issue and is holding off cancelling Bell POTS. So if it isn't likely that the transfers will start again soon they may want to know so they could consider other options.

Re: Bell to Teksavvy Home Phone...

Fri, 20 Jul 2012 15:33:26 EDT

TSI Martin posted : I don't think we want this to be a permanent thing.

Re: Bell to Teksavvy Home Phone...

Fri, 20 Jul 2012 14:54:38 EDT

decx posted :

said by TSI Martin:

said by Teddy Boom:

said by epsilon3:

- you CANNOT transfer a VoIP number from a cable company (Rogers or Videotron) if the number (NPA-NXX) was previously transferred to the cable company from Bell

Martin, can you confirm this please.

Yes that is correct. If number was previously owned by Bell, then transferred to Rogers / voip etc. We won't won't be able to port over.

So is it going to be a permanent/long term change? Or is there a reasonable chance that the restrictions will be lifted in the near future?

Re: Bell to Teksavvy Home Phone...

Fri, 20 Jul 2012 14:01:10 EDT

TSI Martin posted :

said by Teddy Boom:

said by epsilon3:

- you CANNOT transfer a VoIP number from a cable company (Rogers or Videotron) if the number (NPA-NXX) was previously transferred to the cable company from Bell

Martin, can you confirm this please.

Yes that is correct. If number was previously owned by Bell, then transferred to Rogers / voip etc. We won't won't be able to port over.
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( �»TekSavvy FAQ »Official support in the forum )

Re: Bell to Teksavvy Home Phone...

Fri, 20 Jul 2012 01:59:49 EDT

Teddy Boom posted :

said by epsilon3:

- you CANNOT transfer a VoIP number from a cable company (Rogers or Videotron) if the number (NPA-NXX) was previously transferred to the cable company from Bell

Martin, can you confirm this please.
--
electronicsguru.ca/for_sale/Cablemodems

Re: Bell to Teksavvy Home Phone...

Fri, 20 Jul 2012 01:18:20 EDT

Netfox posted : The stop sell only applies to Bell and Bell reseller transfers. New activations, CLEC & VoIP transfers are still permitted. It looks like they've stopped selling in tariff areas as well.

Re: Bell to Teksavvy Home Phone...

Thu, 19 Jul 2012 13:32:00 EDT

epsilon3 posted : Martin just posted again few seconds before me ...and he is the official voice here :)

Re: Bell to Teksavvy Home Phone...

Thu, 19 Jul 2012 13:31:28 EDT

TSI Martin posted : Hello,

For cell phone transfers we need: the account number, the model and serial numbers of the cell phone, as well as the carrier information.

Please be aware that not all cell numbers can be ported to landlines in all areas. If the number cannot be ported, we will contact the customer to choose to take a new number or to cancel the request.

Please keep in mind this request could on rare occasions take up to 6 months.

Regards,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( �»TekSavvy FAQ »Official support in the forum )

Re: Bell to Teksavvy Home Phone...

Thu, 19 Jul 2012 13:10:55 EDT

misternox posted :

said by epsilon3:

- you CAN transfer a VoIP number from a cable company (Rogers or Videotron) to TS POTS service if the number (NPA-NXX) was assigned from the beginning by the cable company

Any ideas if you can transfer a videotron/rogers/telus wireless number to TS POTS?

Re: Bell to Teksavvy Home Phone...

Thu, 19 Jul 2012 07:50:45 EDT

anon posted : I can't stand the lies anymore.

Re: Bell to Teksavvy Home Phone...

Wed, 18 Jul 2012 15:14:54 EDT

epsilon3 posted : My understanding is this:

- you CANNOT activate a new POTS number
- you CANNOT transfer a POTS number from Bell
- you CANNOT transfer a POTS number from a Bell reseller (like Primus)
- you CANNOT transfer a VoIP number from a cable company (Rogers or Videotron) if the number (NPA-NXX) was previously transferred to the cable company from Bell
- you CAN transfer a VoIP number from a cable company (Rogers or Videotron) to TS POTS service if the number (NPA-NXX) was assigned from the beginning by the cable company

Re: Bell to Teksavvy Home Phone...

Wed, 18 Jul 2012 11:14:05 EDT

meglin1 posted : Has anyone ported a former Bell number from TekTalk to Tek POTS? I can't imagine it would be an issue, but I would love to confirm this is an option.

Re: Bell to Teksavvy Home Phone...

Wed, 18 Jul 2012 10:51:49 EDT

inferno_gn posted : Hi there,

Well, I fired up a letter to the CRTC, which won't do much in any case. :( This sucks...

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/

Re: Bell to Teksavvy Home Phone...

Mon, 16 Jul 2012 12:57:27 EDT

inferno_gn posted : Hi there,

A big FU to Bell, Teksavvy now told me that I'm unable to transfer to their phone service (blocked by Bell). This is totally BS...

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/

Re: Bell to Teksavvy Home Phone...

Mon, 16 Jul 2012 12:16:52 EDT

anon posted :

said by MZB:

Note that it's also worth trying to negotiate a better deal with Bell. I persuaded a couple of friends who weren't quite ready to make the Bell -> TekSavvy jump to negotiate ~$50/month reductions in combined Phone/Internet from Bell - simply by pointing out that a friend down the road was paying substantially less for the same service.

Yeah calling to cancel and having retentions giving you a more reasonable rate is always good but the problem in this case is that we can't call to cancel, have them not give a better rate, and then end up without phone service for whatever amount of days it takes Teksavvy to set-up a new phone plus be forced to get a new number.

I'm not aware of any non-Bell/Teksavvy home phone services in the Mississauga area which use land-line instead of VOIP so have to wait :(

Re: Bell to Teksavvy Home Phone...

Mon, 16 Jul 2012 11:47:08 EDT

HeadSpinning posted :

said by graniterock:

Does bell still charge cancellation fees for switching if on month to month? I found some threads here but not sure if they are still update as some time has passed.

I think the current policy is that if you're in an area forborne from rate regulation, you are charged for 30 days of service from your cancellation date if you're simply on month to month.

The charge is of course higher if you have a contract.
--
MNSi Internet - »www.mnsi.net

Re: Bell to Teksavvy Home Phone...

Sun, 15 Jul 2012 15:52:16 EDT

graniterock posted : Does bell still charge cancellation fees for switching if on month to month? I found some threads here but not sure if they are still update as some time has passed.

Re: Bell to Teksavvy Home Phone...

Sat, 14 Jul 2012 23:11:19 EDT

MZB posted : Note that it's also worth trying to negotiate a better deal with Bell. I persuaded a couple of friends who weren't quite ready to make the Bell -> TekSavvy jump to negotiate ~$50/month reductions in combined Phone/Internet from Bell - simply by pointing out that a friend down the road was paying substantially less for the same service.

For myself I'm very happy having switched to TekSavvy - but for less sophisticated users renegotiating with Bell might actually be a better approach.

Re: Bell to Teksavvy Home Phone...

Sat, 14 Jul 2012 14:02:59 EDT

JCohen posted :

said by graniterock:

Would teksavvy consider creating a wait list or are things just going suddenly open up for all? I have Teksavvy DSL so tektalk / voip wipes out the advantages of as I'd have to go dry loop.

Not nescacarily, their is still an advantage to TekTalk as the plans are better than with POTS. It's also dependent on what your band rate is, if you're in A-D than TekTalk is still viable alternative.

Re: Bell to Teksavvy Home Phone...

Sat, 14 Jul 2012 13:20:27 EDT

graniterock posted : Would teksavvy consider creating a wait list or are things just going suddenly open up for all? I have Teksavvy DSL so tektalk / voip wipes out the advantages of as I'd have to go dry loop.

Re: Bell to Teksavvy Home Phone...

Sat, 14 Jul 2012 10:06:33 EDT

HeadSpinning posted :

said by TSI Martin:

TekSavvy has had to impose stop sells in certain situations.

"has had to" is probably stretching things a bit. Bell will be happy to take your order - the terms just might not palatable.
--
MNSi Internet - »www.mnsi.net

Re: Bell to Teksavvy Home Phone...

Sat, 14 Jul 2012 07:22:13 EDT

anon posted : Another non-answer Martin. What situations? Where is the stop sell imposed? Honestly this is like getting info from Bell. . .