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Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
reply to mackey

Re: [Rant] Home Depot

said by mackey:

said by Ghastlyone:

What's funny is, it usually takes longer to go through a self checkout stand then having an actual cashier ring your crap up.

Like when you scan an item yourself and the bagging area thinks you didn't bag your item. So then it locks up and will not proceed until the cashier in the self check out area resets your station?

I can get through a self-checkout register MUCH, MUCH quicker then a staffed register. You just need to know how to use the machine (and what you *don't* need to wait for).

1) Walk up to the machine and immediately start scanning items, ignoring anything it's trying to say. No, you don't actually need to select your language; it'll assume english.
2) When putting small, light items in your bag, give the rail holding the bag a light smack as you drop the item. This will prevent almost all "didn't bag the item" errors.
3) If you're paying by plastic, when done bagging, click 'finish and pay' and immediately swipe your card ignoring any payment selection screen. It'll get the memo when it sees the card. If it asks for your pin but you want to use credit, just click 'cancel' on the pin pad and it'll then prompt for a signature.

If I only have a few items I can use the self-checkout machine and be out of the store in under 30 seconds.

/M

This is how I do it I can swipe my card before they speak swipe your card.. I do the same at the food store because that speaker is extra loud and I like to show off because it does not take 5 min to bag 5 items..

Self checkout at the food store I can be done in about a minute depending what I buy but it's mostly under 3 items.
--
It's NOT Ni-kon It's NE-KON!




LG is NOT Lifes Good It's Lucky Goldstar!


scross

join:2002-09-13
Cordova, TN
reply to Ghastlyone

said by Ghastlyone:

said by cowboyro:

They don't have self-checkout stands there???

said by thegeek:

I thought all HD had self checkouts?

Of course they do. Are you going to go through a self check out stand with 40 items though? What about people that purchase hardware like nuts and bolts, etc? You'll be standing there all day looking these items up.

What's funny is, it usually takes longer to go through a self checkout stand then having an actual cashier ring your crap up.

Like when you scan an item yourself and the bagging area thinks you didn't bag your item. So then it locks up and will not proceed until the cashier in the self check out area resets your station?

Bolts these days are typically marked with a three-character code on the head, so no lookups are required; dunno about nuts, though.

I'm in the habit of using self-check whenever it's available, but you may be right; I should probably go ahead and just use a cashier if one is open.

The "didn't bag" thing is my personal demon. I always bag, or otherwise place the item on the bagging scale if it's too large. But I invariably get the "attendant notified" message at some point during the transaction - and the attendants almost invariably (probably 90% of the time) just do the reset without coming anywhere near me, or even looking in my direction, as far as I can tell.


Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
reply to Subaru

The washers at the cashier they match the washer size to a chart.



r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX
Reviews:
·row44
reply to scross

said by scross:

said by Ghastlyone:

said by cowboyro:

They don't have self-checkout stands there???

said by thegeek:

I thought all HD had self checkouts?

Of course they do. Are you going to go through a self check out stand with 40 items though? What about people that purchase hardware like nuts and bolts, etc? You'll be standing there all day looking these items up.

What's funny is, it usually takes longer to go through a self checkout stand then having an actual cashier ring your crap up.

Like when you scan an item yourself and the bagging area thinks you didn't bag your item. So then it locks up and will not proceed until the cashier in the self check out area resets your station?

Bolts these days are typically marked with a three-character code on the head, so no lookups are required; dunno about nuts, though.

I'm in the habit of using self-check whenever it's available, but you may be right; I should probably go ahead and just use a cashier if one is open.

The "didn't bag" thing is my personal demon. I always bag, or otherwise place the item on the bagging scale if it's too large. But I invariably get the "attendant notified" message at some point during the transaction - and the attendants almost invariably (probably 90% of the time) just do the reset without coming anywhere near me, or even looking in my direction, as far as I can tell.

That is sad.
Who does not have cell phone these days? When I buy nuts and bolts I write the item number and quantity in my cell phone.

At checkout, I just show the cashier and she quickly types it in.

You have to be stupid to walk up to the register with a bunch of nuts and bolts with no item numbers.
If you are really in a hurry with no cell phone or pen/paper. You can ask the service desk to loan you a pen/paper to write down the items numbers and quanities as you go along.
Or you can even buy a pen and mini notebook then do your shopping.
They are supposed to have those bags and a pen, but for some reasons the pen is always missing from the chain.
--
...brought to you by Carl's Jr.

scross

join:2002-09-13
Cordova, TN

said by r81984:

That is sad.
Who does not have cell phone these days? When I buy nuts and bolts I write the item number and quantity in my cell phone.

At checkout, I just show the cashier and she quickly types it in.

You have to be stupid to walk up to the register with a bunch of nuts and bolts with no item numbers.
If you are really in a hurry with no cell phone or pen/paper. You can ask the service desk to loan you a pen/paper to write down the items numbers and quanities as you go along.
Or you can even buy a pen and mini notebook then do your shopping.
They are supposed to have those bags and a pen, but for some reasons the pen is always missing from the chain.

There are a couple of smaller hardware stores locally who do the pen-and-paper thing; in fact, not too long ago one of the cashiers there got kind of huffy with me because I had failed to do this for a couple of items, while others don't seem to care. On the other hand, the last time I was in a big-box home improvement store and tried to find something to write stock numbers and prices down with, I was told not to bother because it would be handled up front. This was the same person who told be about the codes on top of the bolt heads.

Now about those codes: It is fairly standard practice in the industry to mark bolt heads and nuts in such a way as to indicate their construction and strength. So I was a bit surprised to find them marked instead for inventory purposes, unless maybe these markings are standardized and are serving a dual-purpose.

»www.lippincottsupply.com/bolt-nut_ident.pdf

Kearnstd
Space Elf
Premium
join:2002-01-22
Mullica Hill, NJ
kudos:1
reply to Subaru

its possible the numbers on bolts are now served like the tried and true PLU system used for produce. PLUs are the same in every single supermarket, Bananas in NJ will the same PLU as they do in CA.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports



r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX
Reviews:
·row44
reply to scross

I know about about grade markings, anyone in the construction or manufacturing world knows about grade markings. It IS standard practice for ISO, ASTM, SAE to use for any type of construction.
8 and 5 have markings, 2 has nothing.
Then you need to know the size.

Sure the cashier can spend time using a size gage and looking at the markings, but it saves alot of time just to have the item number ready.
Home depot has the bags and pens on chains to write the item numbers, but most of the time the pens are missing.

It is common courtesy to the cashier and those in line behind you to make a list and have it ready at checkout to save time. You can do this on your cell phone.
I cant believe people think it is OK to just take bolts to the cashier without having the item number ready.

Things like this is why people get frustrated waiting in line when they have to wait behind people who dont care about moving quickly.
--
...brought to you by Carl's Jr.



Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1

I've never seen the bag and pen at HD but I saw it and lowes and used it for two lag bolts.



Hall
Premium,MVM
join:2000-04-28
Germantown, OH
kudos:2

1 recommendation

reply to Ghastlyone

said by Ghastlyone:

What's funny is, it usually takes longer to go through a self checkout stand then having an actual cashier ring your crap up.

Stores do not put self-checkouts in to save time, they do it to reduce manpower.

scross

join:2002-09-13
Cordova, TN
reply to Subaru

I'm pretty sure it was HD where the guy told me not to bother, that they would just key in the codes off the head of the bolts. I don't remember ever writing anything down at Lowe's, either, but I may have. Ace Hardware was the place ("Ace Is The Place ...") where the salesclerk got testy with me because I missed writing down a couple of items. There is another former Ace (it has long since changed hands to local ownership) which has plenty of pens and paper and bags, but they don't usually get too chuffed if you don't use this system. Most of the employees have been there forever and are of a certain age, so they probably know their inventory by heart - unlike those places which have constant turnover.



thegeek
Premium
join:2008-02-21
right here
kudos:2
reply to Kearnstd

said by Kearnstd:

Bananas in NJ will the same PLU as they do in CA.

4011

15 fucking years since i worked in a grocery store and i still can't forget the damn produce codes. but fuck if i can remember my kids' birthdays.

Kearnstd
Space Elf
Premium
join:2002-01-22
Mullica Hill, NJ
kudos:1

you never forget that code, I think it is the first one ever taught to a cashier.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports



Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
reply to thegeek

what is 4011 used for? Just produce in general?



thegeek
Premium
join:2008-02-21
right here
kudos:2

1 recommendation

no, to ring up bananas. next time you are shopping look at the little sticker on the bananas and it will say 4011. most produce has a sticker with a number.

if you are shopping at walmart and use the self checkout just punch in the 4 digit number on the sticker instead of scrolling through page after page trying to match the picture to what you are buying. it's much faster. but then, why are you buying produce at walmart, their produce sucks.



swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS
reply to r81984

said by r81984:

When the delivery person shows up they inventory what did not sell and they restock the shelves how they want.
The stores inventory count means nothing. Just sayin.

For coke and pepsi (and at least here, beer and wine) the delivery person does not just show up and stock with what they think. The soda companies have sales reps that go in and clean up the shelves and make out an order with their handhelds which will then get delivered later on, most cases, next day. The delivery guys will simply show up and put on the shelve what was ordered for them.

Busy weekends, the sales reps will sometimes go back to the larger stores and do a pack out to replenish the shelves again with excess inventory they ordered during the week, which is kept out back. Pain in the ass for them if they live a distance away from the store but a decent way to get some more sales under their belt.
--
Usenet Block Accounts | Unlimited Accounts


motorhomer

@verizon.net
reply to Subaru

I owe HD big time for the way they treated me. I bought a $500+ Honda lawn mower from them and it didn't start as easy as it should. I returned it and, since it was a busy time of year, was told it'd be back in a week or two. When it wasn't back by the promised date ... nor for weeks after ... they "confessed" to losing my mower (they had a record of it being repaired and returned to the store, but couldn't find it!). So, since they had no more of "my" model in stock, they'd replace it with a $700 (!) model (which always starts on the first pull). Glad I didn't lose my temper over the whole thing.



Hall
Premium,MVM
join:2000-04-28
Germantown, OH
kudos:2

said by motorhomer :

So, since they had no more of "my" model in stock, they'd replace it with a $700 (!) model (which always starts on the first pull). Glad I didn't lose my temper over the whole thing.

It's amazing how acting like a decent human being and accepting that mistakes happen can pay off sometimes, huh ? On the contrary, the screaming, make-a-scene "customer" would probably be offered a lesser model + a gift card to get them close to the same value as the original purchase.


Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
reply to thegeek

our walmart is not a supercenter so no produce here but I'd have to give that a try haha

Now I'm going to have to chuckle next time I see 4011 on something


scross

join:2002-09-13
Cordova, TN

My wife informs me that a lot of stores now sell bananas individually, instead of in bunches - a "single serving", as it were. She seem quite unnerved by this development for some reason. I wonder how typing in 4011 would cause that to ring up? I assume that these would have been assigned a different number, though.



Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1

must be something new since here they always have them as bunches and most of the time on sale as well.



Hall
Premium,MVM
join:2000-04-28
Germantown, OH
kudos:2
reply to scross

Are they *priced* individually ? I presume they are, otherwise, they'd still be "4011" and weight-based.



SNT
Premium
join:2002-07-17
Satellite Beach, FL
reply to Subaru

Last time I was in Home Depot, I was having a hard time locating one of those flatbed carts. I eventually asked one of the monkeys in orange and he said, "I don't know, you just have to look around." I told him that I would look in Lowes.
I haven't been back since.


scross

join:2002-09-13
Cordova, TN
reply to Hall

said by Hall:

Are they *priced* individually ? I presume they are, otherwise, they'd still be "4011" and weight-based.

I happened to stop at a Kroger quick-mart last night, and I saw that they had a basket of these individual bananas by the register. No 4011 that I could see, but each banana had its own UPC barcode sticker on it. I never did see a price, though. IIRC, it was at a Target grocery department where my wife first pointed out such "single serving" bananas to me.

There may be an excellent reason why they're doing this, too. I forget the details, but there is some biological or environmental reason (maybe some kind of blight) why the variety of bananas that we've all gotten used to eating will soon be in short supply. Perhaps this is already happening and they are having to stretch the supply, since I know that whenever we buy a bunch of bananas, too many of them typically just get tossed when they start to go bad.

scross

join:2002-09-13
Cordova, TN
reply to SNT

n/m


scross

join:2002-09-13
Cordova, TN

1 recommendation

reply to SNT

said by SNT:

Last time I was in Home Depot, I was having a hard time locating one of those flatbed carts. I eventually asked one of the monkeys in orange and he said, "I don't know, you just have to look around." I told him that I would look in Lowes.
I haven't been back since.

Isn't it amazing how companies can bend over backwards to have a good selection and good prices and good inventory controls and generally well-trained employees and such, and then one single interaction with a lazy employee or one with a bad attitude can just cause all that to be for naught? My wife often asks me why I generally avoid dealing with employees of various companies, and instead prefer to find things myself or to work directly through the company's computer systems, and this is a big reason why. It also eliminates a lot of opportunities for mistakes, on both sides.


DrModem
Trust Your Doctor
Premium
join:2006-10-19
USA
kudos:1

The quality of a store is completely dependent on the quality of it's managers. Chains may seem consistent on the surface, but they aren't really.



SNT
Premium
join:2002-07-17
Satellite Beach, FL
reply to scross

Yeah I didn't really expect him to point out exactly where one was, but it probably wouldn't have hurt to offer some type of assistance.



Hall
Premium,MVM
join:2000-04-28
Germantown, OH
kudos:2

said by SNT:

Yeah I didn't really expect him to point out exactly where one was, but it probably wouldn't have hurt to offer some type of assistance.

I remember reading about how employees at Walmart were taught to deal with this type of situation (and apparently it came from a Walt Disney policy and helping guests at their parks). They were NOT to tell you where to find them, they were to WALK with you to find one. Same with a customer asking "where can I find widget X?" and not be told, "try aisle Z", but instead to respond, "let me take you there". I do still run into this 'helpful' manner and usually insist that if they tell me, I'll find it. Some insist that they help, others seem to cautiously let you go (as if they're being tested ?), and of course, you'll have those who let you go with no care.

I also remember asking at Menards once and being told that the employee would take me there. I told him it's not necessary and was told something to the affect of "I have to take you" !


thegeek
Premium
join:2008-02-21
right here
kudos:2
reply to SNT

If the associate wasn't in the middle of helping someone else he should have started helping you find one of those carts. They all carry radios, he could have called up front to see if any carts had materialized since you were last up there. This could have also been a good time for the manager to prompt the lot crew to go bring in all the carts from outside.

Still, not something to stop shopping there over in my opinion. If there are repeated issues then yes, otherwise you give the store the benefit of the doubt as you're likely just dealing with an associate who is lazy and/or having a bad day.



Hall
Premium,MVM
join:2000-04-28
Germantown, OH
kudos:2

said by thegeek:

Still, not something to stop shopping there over in my opinion...

That's each person's prerogative, of course, but what happens when the same thing happens at Lowes, then 84 Lumber, Menards, etc, etc and one has no lumber-yard/home-improvement stores to shop at !