said by Hall: From Dish's standpoint, what else can they do ? They see it as a small "investment" or cost to keep a customer. Everyone knows that AMC will be back, but no one can say when yet.... The smart thing for Dish to do would be to offer a credit until AMC returns. They can't track that, of course, and wouldn't be able to easily stop the credits once AMC is back. They no doubt have a code for "$5-month-discount-6-months" or "$10-month-discount-12-months".
If a customer is upset about the loss of the AMC channels and are threatening to leave because of that, I would think that what they really want is access to the programming as opposed to a credit on their bill. Wouldn't you think?
