Technical > Computer Hardware Help > New USB 3.0 3TB Western Digital My Book Hangs at POST.

New USB 3.0 3TB Western Digital My Book Hangs at POST.

bios.txt 12,460 bytes

This sounds like a compatibility quirk between the HP system BIOS and the WD drive. It may have to do with USB 3.0 (vs. 2.0) compatibility (and who's to blame (HP or WD) is anyone's guess).

My advice to you is to engage HP Support about this and be very diligent/persistent. They will certainly recommend silly things to you that have no relevancy ("try holding your left knee while powering on the machine while waving a dead chicken"), but go through it anyway and do not let up. If they insist on you sending your computer back to them, politely refuse, as I strongly doubt that's the problem -- instead recommend they engage a Tier 3 engineer, preferably someone familiar with their system BIOS, to look at the problem. The reason being: the problem, to me, smells of a BIOS bug/quirk.

You might see if there's a BIOS upgrade available and try that first, of course.

A possible workaround, BTW, might be to (assuming such an option exists in the BIOS) to disable booting from USB devices. If you ever need to boot from a USB flash drive, etc. you'll need to remember to adjust this setting, but what I said might suffice as a workaround.

Also, regarding SES: not relevant to your environment/situation. You can read about what SES is but it's highly technical. SES, SES-2, and SAF-TE, simply put, are underlying informational protocols that are used for enclosures (think external drive bays, or even hot-swap bays) where you can get things like temperature, alarms, fan RPMs, etc. for the enclosure itself. These exist for SATA, SAS, and SCSI. So like I said, it doesn't apply to your situation given what you're doing -- it really smells of an HP BIOS bug.
--
Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer.

Thanks,

Per my post I did disable USB boot but no luck.

BIOS is latest from 6/6/2012

Well, it's not a big enough deal to go through tier 1.

I'll probably put it on another computer.

Thanks for the reply.

Dave

WD has a "SES Driver", but that is for Windows and doesn't come into play if it doesn't even get to the point of booting Windows. Said driver isn't even necessary if you are just using it for storage.

»wdc.custhelp.com/app/answers/det···bA%3D%3D
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reply to workablob
i and others ran into this prob on an Alienware laptop. if anything was pluged into a USB 3.0 port, the lappy would not boot. if its moved to USB 2.0 it works fine.
i have the same problem on my Sabertooth 990fx. different chipsets so i have to assume its a bug with the 3.0 ports

reply to workablob
I have an almost similar issue with my Usb 3.0 WD 1 tb external drive.. I can boot into Windows fine with it plugged in but the system will only "see" that it's there if I unplug the drive and then plug it back in..as long as I don't reboot then the drive stays visible...weird..

Chantal

reply to LocutusBorg
It happens regardless of being plugged into 3.0 or 2.0 port.

FYI, it's plugged into an old Optiplex GX260 Domain Controller and works fine even on a reboot.

I'll just use the older MyBook 1TB USB 2.0 on the 8560W

Thanks,

Dave

reply to purely

reply to workablob
hah sounds like when I had a flash drive plugged in the rear of the PC I forgot about, when it came time to reboot (3 weeks later) I was puzzled why the system was hanging up at the POST screen..as soon as I unplugged it it went on as normal.

Not sure why this happens but it's not the first time i've seen this happen.