Des Moines, IA
|reply to v_lestat |
Re: [IA] moving and MC is trying to charge friend disconnect fee
It's not Mediacom's problem that the customer is choosing to move to a location that isn't in their service area.
When the customer signed up, I'm sure there was some sort of discounted pricing that they received for signing up for a 2 yr agreement. Now the customer wants to split before the end of the agreement after receiving the discounted rates for a part of the agreement.
If the customer wasn't sure they were going to be in the same place for 2 yrs, they should have agreed to a month to month agreement with Mediacom which then you can leave any time with no ETF but you aren't able to receive the discounted rates.
So they made a choice to agree to a 2 yr service agreement with ETFs. And Mediacom has the right to charge for an ETF for breaching the agreement.
Now if the customer was on a month to month, then I would say Mediacom isn't entitled to any ETF.