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Average Joe

@myvzw.com

Be careful what you ask for

We had many years of excellent service from Direct TV. This was all completely ruined in one horrible afternoon. I called six times waiting on hold for 20 minutes each time to cancel my service. I started by asking the automatic call system to cancel - 20 minutes of hold. I then called the change service line which was answered immediately by a live person and was put on hold repeatedly. I finally called the move line and found someone who could cancel our service. This all took 1 1/2 hours. Never again. Never. This level of manipulation is quite simply wrong. Be very careful what you ask for.