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goomba39
join:2009-12-03

1 edit

goomba39

Member

[AZ] Frequent disconnects

I am having constant disconnects of 15-30 minutes for the last month or so in Tucson, AZ. Here is my current state, what it looks like when I am connected (SB5101):

Downstream Value
Frequency 837000000 Hz
Signal To Noise Ratio 28.5 dB
Power Level -9.3 dBmV

Upstream Value
Channel ID 2
Frequency 29600000 Hz
Power 43.7 dBmV

Until about a month ago I had constant SNR around 35 and nothing has changed, cabling-wise, or splitter-wise. When I get a disconnect, my SNR usually drops to the low 20's and my power level sticks around -20 or -21.
m8trix
join:2003-12-24
Chandler, AZ

m8trix

Member

low snr and downstream power is most likely the issue,if all connections are tight and no additional splitters on the line then you will need a tech out to resolve
mariap
join:2012-07-19
Tucson, AZ

mariap to goomba39

Member

to goomba39
I am also in Tucson and have similar disconnects. My disconnects for the last three days have been around the same time (noon). I found this forum by googling my issue. I have a tech scheduled to come out on Monday but any info that would help with this would be appreciated.