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JEDI

join:2005-04-11
Longueuil
kudos:1

No ring when calling people with SPA112

I am new to voip and so far it is working great. I am using a Cisco SPA112 and it is working fine. I read some blogs, the voip.ms wiki and some forums to do some tweaks.

There is someting I don't like much though. It is not a major issue and doesn't prevent the service from working but when I call someone I don't hear any ring while waiting for them to answer. At first I though it didn't work (I though my call was not going through) but as I said the calls go through. Is there a setting in my voip.ms account or my Cisco SPA112 that I need to enable to hear the ring when I am making a call?


JEDI

join:2005-04-11
Longueuil
kudos:1
It looks like I was mistaken since I hear ringing now but I didn't change anything. Anyway, no problem now

MichelR

join:2011-07-03
Ottawa, ON
I've had this happen maybe once. Didn't change anything and it never happened again after that. Usually the closest thing I have is that it sometimes takes several seconds before I hear the other phone ring when I call someone.


BingoRingo

join:2010-03-29
Gatineau, QC
kudos:1

1 edit
reply to JEDI
It happens from time to time, same thing when my parents with Bell call me, sometimes it doesn't ring and I pick up, but I heard 2-3 rings.

Edit: I have a PAP2-TA


xsbell

join:2008-12-22
Canada
kudos:8
Reviews:
·Primus Telecommu..

1 edit
reply to JEDI
Are you sure it's working fine?

Can I ask which firmware version you have on your adapter?

I have nothing but problems with this POS since I first bought it. I have the newest firmware (011) installed and it loses registration 10+ times a day, then eventually crashes and needs to be reset every week, or two. (known bug, check the cisco forum)

Jul 22 08:39:09 SPA112 kern.warning [17179607.604000]  #### RTP STOP Flag set in this channel break #### 
Jul 22 08:39:09 SPA112 kern.warning [17179607.616000]  ###### sock_sendmsg return 172 
Jul 22 08:39:09 SPA112 kern.warning [17179607.624000]  In cordless Driver Codec 0 and str PCMU/8000  chan 0 
Jul 22 08:39:09 SPA112 kern.warning [17179607.624000]  In cordless Driver Codec 2 and str G.726/8000  chan 0 
Jul 22 08:39:09 SPA112 kern.warning [17179607.624000]  In cordless Driver Codec 8 and str PCMA/8000  chan 0 
Jul 22 08:39:09 SPA112 kern.warning [17179607.624000]  In cordless Driver Codec 18 and str G.729/8000  chan 0 
Jul 22 08:39:09 SPA112 kern.warning [17179607.624000]  In cordless Driver Codec 100 and str NSE/8000  chan 0 
Jul 22 08:39:09 SPA112 kern.warning [17179607.624000]  In cordless Driver Codec 112 and str encaprtp/8000  chan 0 
Jul 22 08:39:14 SPA112 daemon.notice msgswitchd[183]:   MSGSWD RTCP Reqt len 12 Data 2,2009268,7304,0
Jul 22 08:39:14 SPA112 kern.warning [17179612.312000]  RTCP is running so calling rtcp stop 
Jul 22 08:39:14 SPA112 kern.warning [17179612.312000]  chan->kmode is present not null 
Jul 22 08:39:14 SPA112 kern.warning [17179612.316000]  ###### RTCP sock_sendmsg return 172 
Jul 22 08:39:14 SPA112 kern.warning [17179612.340000]  ###### sock_sendmsg return 172 
Jul 22 08:39:14 SPA112 kern.warning [17179612.340000]  
Jul 22 08:39:14 SPA112 kern.warning [17179612.340000]  #### RTP STOP Flag set in this channel break #### 
Jul 22 08:43:38 SPA112 syslog.notice syslog-ng[120]: STATS: dropped 0
Jul 22 08:53:38 SPA112 syslog.notice syslog-ng[120]: STATS: dropped 0
Jul 22 09:03:38 SPA112 syslog.notice syslog-ng[120]: STATS: dropped 0
Jul 22 09:13:39 SPA112 syslog.notice syslog-ng[120]: STATS: dropped 0
 

There is supposedly beta firmware available that fixes this issue, along with the Voice Mail indicator fix, but you have to contact them to open a case and then they'll give you a link to the firmware.


JEDI

join:2005-04-11
Longueuil
kudos:1
Nope unfortunately I spoke too quickly and it doesn't work. I am quite dispointed because it seems really hard to get it to work while I assume Cisco would mean quality.

I also have the latest firmware. I tried to get the beta but it is difficult to get. They will want you to send logs. I tried to talk to tech support and got bored of waiting.

xcimo
Ebox 60Mbps

join:2007-11-21
Gatineau, QC
reply to JEDI
voip.ms seems to be having issue for me too, as well as few people in my family using the service.

Sometimes outgoing phone call take a long time to connect, and I don't hear any ring, however it ring on the otherside as they answer...

I have a SPA2102, montreal2.voip.ms, and it was running fine a couple months ago.

cobra249

join:2012-08-08
Gatineau, QC
reply to JEDI
I'm having the same issue and I have found what I think is a solution but a potential bug on these devices.

I am running their latest firmware 1.1.0 (011) Feb 10 2012. Go into your line configuration and check your network jitter level. set this to high or extreme and it will resolve your calling out/ no ringing issue.

Now to produce the error above, set the network jitter level to low and make sure the Jitter Buffer Adjustment is set to yes. Submit changes and now try dialling out. Chances are you are going to get dead air. Now hang up and set the jiiter level to extreme high and call out, you will now get a ringing with out any issues.

Whats even weirder is that if you set the Jitter Buffer Adjustment to No and set the level to low, you won't get a ringing on the line when dial out. Set to high and viola, everything works even when you have use jitter to no.

I have reported this case to Cisco just 30 mins ago. Thier support wants me to run a packet capture with wireshark and send them my logs.

Setting the jitter level to Medium will cause the device to sometimes ring, like i experienced this morning.


xsbell

join:2008-12-22
Canada
kudos:8
Reviews:
·Primus Telecommu..
reply to JEDI
New firmware has finally been released, »www.cisco.com/cisco/software/rel···ype=null

So far so good.

pmicho

join:2012-08-24
Montreal, QC
Reviews:
·ELECTRONICBOX
·ELECTRONICBOX
reply to JEDI
Hi,
I have same problem with spa2102. It seems like it mostly happens with calls to cell phones. Is that possible? I have tried playing with network jitter level, but I get the same problem with Jitter level to Very high.
Same problem with pap2 at my parents.
Dont know what to do.