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Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
Reviews:
·Time Warner Cable
reply to Rook008

Re: [TWC] Standard Internet in NYC keeps Deteriorating

by all means give TWC a chance to make good, but they may be even more reluctant to do so since they know you can jump to FiOS at your address, so you may want to take a top down approach and instead of starting with tier 1 support, start with a sales service retention specialist who lights a fire under support to make you happy, that way you have an advocate at TWC who makes a commission if your situation improves. it's a shame TWC baits and switches you by starting you off well, then letting your service deteriorate into the crapper. how these companies are allowed to get away with this kind of crap still in 2012 boggles the mind. the FCC is such a total failure when you consider that most of the top 10 hated companies in America are in Telecommunications.


Rook008
Miles To Go
Premium
join:2002-02-05
Far Rockaway, NY
Reviews:
·Verizon FiOS
That makes sense. I've been a TWC customer at this address for something like 15+ years now and have never had such problems.
I actually had a tech visit a couple of months ago (set up through the RR Direct forum) and everything tested fine. He swapped out the modem and the connection was relatively stable for a while. Now it's pretty crappy again.
I'll call them tomorrow and see what they can do.

Luckily for me I have a choice of high-speed internet providers. If I didn't have that choice, I'd be pretty pissed right now.
--
"Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin to slit throats." - H. L. Mencken


rasmasyean

@rcn.com
OK so...it has been a week since I posted and I'll have to say that my switch to RCN seems to "solve the problem". Although I don't think it's because I got 50/6 bandwidth currently vs. 15/2 with TWC previously.

In another thread I posted my experiences with Youtube. With TWC, Youtube 1080p/720p seems buffer SLOWER than playback for a good part of the day...even when speedtest.net reads like 20. However, with RCN, Youtube 1080p always buffers FASTER than playback. I mean, there hasn't been an instance when I tried it and it was slower.

Unless it so happens that RCN gets Youtube vids from NJ, and TWC gets Youtube vids from CA...like all the time...I'm inclined to say the bandwidth issue is a TWC problem.

Whether it's errors or TWC internal ping latency or whatever you guys are talking about, apparently RCN's networks can fetch and move zillions of Youtube packets on a consistent basis, but not TWC's networks.

And to top that off, I seem to have always gotten a speedtest.net result arround those 50/6 figures everytime I tried. The most it ever dropped was like 2-3 Mbps...and for all I know, someone in the house could be streaming something at that moment. Never like 90% drop like TWC!


Rook008
Miles To Go
Premium
join:2002-02-05
Far Rockaway, NY
Reviews:
·Verizon FiOS
I looked up RCN and the pricing is pretty good compared to TWC. $50 a month for 50/6 (for the first year) is about what I pay TWC for 10/1. Not available in my area though.

Anyway, good to hear that you're getting what you pay for.
--
"Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin to slit throats." - H. L. Mencken


rasmasyean

@rcn.com
Yeah, well I figured different regions have different options as well as promotions. But I'm sure there's another provider arround the area besides TWC if you wanna try them. It seems no one requires a contract anymore too. So you get to like "trial" it.


rasmasyean

@rcn.com
reply to Rook008
Yeah, well I figured different regions have different options as well as promotions. But I'm sure there's another provider arround the area besides TWC if you wanna try them. It seems no one requires a contract anymore too. So you get to like "trial" it.


Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
Reviews:
·Time Warner Cable

4 edits
reply to Packeteers
overnight at 12:20am EST my logical connection to the Internet was gone for 3 minutes ( I was watching the NASA stream). It eventually came back without having to power cycle my modem, so thankfully this new ubee modem does a better job of reestablishing logical connectivity to TWC/RR's faulty network than the old RCA did.

my actual transfer capacity feels better today (>1200kbps) as I'm able to play an MMO at 30ms latency (NY:WA) while streaming thedailyshow at 480p simultaneously. hey, if you gonna make a thread ranking on TWC/RR, you gotta give them props for the few hours it's working as advertised.

i was offered by the closed TWC/RR tech forum here on DSLR to submit packet loss evidence, and they would see that it gets to a tier 3 network engineer, so i now i have to figure out a fair way to quantify and report this intermittent and regional problem. so far i though to record packet loss to various state.gov hosted sights as an honest test by region.

here is my initial test sample, east to west, north to south;

ny.gov 170.123.237.62
virginia.gov 206.113.150.65
fl.gov 199.250.30.229

il.gov 163.191.183.131
ne.gov 206.16.212.82
texas.gov 63.241.205.187

wa.gov 198.239.145.201
ca.gov 134.186.61.39
az.gov 159.87.99.126


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:16
reply to Packeteers
said by Packeteers:

to make sure this intermittent nature does not let them off the hook for any sort of repair, i'm using ping graph to document packet loss, which is about once every 10 minutes while pinging root-A every 5 seconds.

Can you post some examples of the Ping graphs?
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.


Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
I ran similar tests while scrutinizing verizon dsl;
»anyone speedtest >5Mbps
i'll post what i find on twc only after i can fairly
assess what IP and time periods are relevant.


Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
Reviews:
·Time Warner Cable

1 edit
reply to Packeteers
for some unknown reason, I'm finally seeing proper speeds averaging 2MB/s or 16.0mbps down 0.8mbps up between NYC and Wash.DC and dropped packets are rare. my guess is TWC just added more capacity in my area and/or resolved some illogical routing issues, since the change was over a weekend (Aug18-19) and not tied to anything I did on my PC or Modem connections. routing could still use improvement to certain cities and countries, and prime-time performance is often cut in half, but my service is a lot better than it was when i started this QQ thread - let's just hope it stays this way a while.