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mfruit

join:2008-12-14
San Francisco, CA

Fusion speed slowdown?

Over this weekend, I noticed my Fusion speeds go from ~11.5Mbps to around ~9.7Mbs. And it's even slower today at ~9Mbps.

Has anyone else experienced this slowdown?

In the past, if I had problems with slowdowns, I was able to restore full speed by power cycling the modem. But not this time, I'm stuck at ~9Mbps. It's not horrible but it would be nice if I could get back to my old speeds.

Thanks.



Snypes

join:2003-12-29
Santa Rosa, CA

If you would be so kind as to send me an IM of your Sonic.net username I would be happy to take a look at the line.

Best!
--
DSL Support Specialist
Sonic.net, Inc.


Tobester

join:2000-11-14
San Francisco, CA
Reviews:
·SONIC.NET
reply to mfruit

After reading your posting I also ran a couple of Fusion speed tests and my speed has also dropped from ~9960 Kbps to ~8157 Kbps.

My location is San Francisco 94115, near Alamo Square approximately ~5100' to central office.

»/testhistory/241294/aa63d



DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
kudos:9

Speed tests are inherently unreliable indicators.

Do you know, has your actual speed (sync speed) changed? (If you're not sure, support has historical graphs and could look this up.)

-Dane


mfruit

join:2008-12-14
San Francisco, CA
reply to Snypes

Hi,

I just emailed you my Sonic.net username.

Thanks for looking into this.

And Dane, my Fusion speeds have definitely slowed down over the past week from ~11.5Mbps to ~8.8Mbps. In addition to the speed test, I check using NNTP transfers of a few GBs so it's definitely not my imagination.



Snypes

join:2003-12-29
Santa Rosa, CA

I got your message and took a look at your connection. There is definitely a load issue on the circuit and a ground imbalance. At this point we want to isolate where the trouble lies. This is normally done with a comparative test of the circuit with and without your internal wiring. Check your phone box to see if you have a test jack or a way to easily disconnect your internal wiring and then have support run a pair of loop mechanical tests to see how the circuit looks under both situations. That will tell us if we need to send our tester or an AT&T line technician to try and correct this issue. I am fairly certain this can be corrected, we just need a bit of data to proceed. Looking forward to getting this straightened out.
--
DSL Support Specialist
Sonic.net, Inc.


mfruit

join:2008-12-14
San Francisco, CA

(Weird. I thought I replied but somehow my earlier message doesn't appear. Anyway...)

Hi Snypes,

Thanks for looking into this. Unfortunately, I'm in a huge complex (100+ units) and I have no idea where the telco equipment is. In fact, I don't think that property management knows either.

Is there anything that can be done without access to the onsite telco wiring?

If not, I guess I'll keep my fingers crossed that whatever issue caused the slowdown will go away at some point.

Thanks again.



DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
kudos:9

In a multi-dwelling-unit, there will be a telco room, which we can do testing in by dispatching one of our technicians.

-Dane


mfruit

join:2008-12-14
San Francisco, CA

Thanks for the information, Dane.

Fortunately, whatever issue that was affecting speeds has gone away. Speeds are back up to 11Mbps again.

(Or if you guys did anything to address the problem, thanks!)