CodyH4 join:2011-10-22 Memphis, TN |
CodyH4
Member
2012-Jul-17 4:08 pm
[Connectivity] Motorolla Surfboard SB5100 keeps resettingHey I have posted here a few times with a pretty similar problems, all of which have been either self fixed or fixed onsite. But now the same problem is arising again, and it is really starting to get frustrating.
Here are my logs from the modem as of today.
2012-07-17 14:00:17 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2012-07-17 14:00:09 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-07-17 14:00:07 3-Critical R002.0 No Ranging Response received - T3 time-out 2012-07-17 13:59:56 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-17 13:57:00 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2012-07-17 13:56:52 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-07-17 13:56:47 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 1970-01-01 00:00:14 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 1970-01-01 00:00:06 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-07-17 13:55:08 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout 2012-07-17 13:54:35 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-07-17 13:54:13 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-17 13:49:19 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2012-07-17 13:49:10 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-07-17 13:49:05 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-17 13:42:54 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2012-07-17 13:42:47 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-07-17 13:42:40 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-17 13:35:01 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:01:48 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 1970-01-01 00:01:39 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:01:33 3-Critical R002.0 No Ranging Response received - T3 time-out 1970-01-01 00:01:18 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 1970-01-01 00:01:12 3-Critical R002.0 No Ranging Response received - T3 time-out 1970-01-01 00:01:05 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 1970-01-01 00:00:56 3-Critical R002.0 No Ranging Response received - T3 time-out 1970-01-01 00:00:42 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 1970-01-01 00:00:38 3-Critical R002.0 No Ranging Response received - T3 time-out 1970-01-01 00:00:29 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 1970-01-01 00:00:20 3-Critical R002.0 No Ranging Response received - T3 time-out 1970-01-01 00:00:17 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 1970-01-01 00:00:11 3-Critical R002.0 No Ranging Response received - T3 time-out 1970-01-01 00:00:54 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 1970-01-01 00:00:45 3-Critical R002.0 No Ranging Response received - T3 time-out 1970-01-01 00:00:34 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 1970-01-01 00:00:30 3-Critical R002.0 No Ranging Response received - T3 time-out 1970-01-01 00:00:19 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 1970-01-01 00:00:11 3-Critical R002.0 No Ranging Response received - T3 time-out 2012-07-17 13:30:01 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-17 13:29:53 3-Critical R002.0 No Ranging Response received - T3 time-out 2012-07-17 13:29:50 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-17 13:29:35 3-Critical R002.0 No Ranging Response received - T3 time-out 2012-07-17 13:29:25 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-17 13:29:17 3-Critical R002.0 No Ranging Response received - T3 time-out 2012-07-17 13:29:06 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-17 13:28:54 3-Critical R002.0 No Ranging Response received - T3 time-out 2012-07-17 13:28:45 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-17 13:28:38 3-Critical R002.0 No Ranging Response received - T3 time-out 2012-07-17 13:28:27 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-17 13:28:20 3-Critical R002.0 No Ranging Response received - T3 time-out 2012-07-17 13:28:08 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-17 13:28:02 3-Critical R002.0 No Ranging Response received - T3 time-out 2012-07-17 13:27:53 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-17 13:27:38 3-Critical R002.0 No Ranging Response received - T3 time-out 2012-07-17 13:27:27 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-17 12:53:45 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-07-16 21:37:35 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2012-07-16 21:37:22 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-16 21:29:53 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2012-07-16 21:29:39 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-16 21:24:48 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2012-07-16 21:24:41 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-07-16 21:24:35 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-16 21:19:06 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2012-07-16 21:18:51 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-16 13:18:49 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:00:21 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 1970-01-01 00:00:10 3-Critical R002.0 No Ranging Response received - T3 time-out 2012-07-16 13:02:03 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout 2012-07-16 13:01:30 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:00:15 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2012-07-16 13:00:10 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout 2012-07-16 12:59:38 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:00:14 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2012-07-15 13:29:39 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout 2012-07-15 13:29:07 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-07-15 13:28:49 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2012-07-15 13:28:44 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-07-15 13:28:35 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-15 13:27:57 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:00:17 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2012-07-15 13:00:45 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout 2012-07-15 13:00:13 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-07-15 12:46:28 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2012-07-15 12:46:12 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-15 12:39:51 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:00:15 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2012-07-15 12:38:45 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout 2012-07-15 12:38:12 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-07-14 18:45:53 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2012-07-14 18:45:44 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-07-14 18:45:38 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 1970-01-01 00:00:16 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 1970-01-01 00:00:10 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-07-14 17:47:58 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout 2012-07-14 17:47:25 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-07-14 17:47:03 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2012-07-14 17:44:54 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2012-07-14 17:44:45 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-07-14 17:44:37 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
Here is the Upstream: Channel ID 5 Frequency 24000000 Hz Ranged Power Level 49 dBmV
Here is the Downsteam: Frequency 591000000 Hz Locked Signal to Noise Ratio 37 dB Power Level -4 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
I would appreciate any help on this subject. Hard to do work when the internet is constantly dropping every five minutes. |
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tshirt Premium Member join:2004-07-11 Snohomish, WA |
tshirt
Premium Member
2012-Jul-17 5:10 pm
power levels look fine. I'm thinking your local plant could have a problem, try CALLING in and see if others a reporting similar problems.
Also when you fixed it before...What was the problem? have you tried the same fix? |
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EGThe wings of love Premium Member join:2006-11-18 Union, NJ |
EG to CodyH4
Premium Member
2012-Jul-17 5:14 pm
to CodyH4
Have you ever noticed the upstream power going higher in to the 50 dB range ? |
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CodyH4 join:2011-10-22 Memphis, TN |
to tshirt
tshirt - Once before it just kind of stopped resetting by it self, the second time I had a tech come out and he decided that the Modem was "defected" and replaced it. And i will give them a call and see if others are complaing
eg- No i have not |
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EGThe wings of love Premium Member join:2006-11-18 Union, NJ |
EG
Premium Member
2012-Jul-17 5:50 pm
said by CodyH4:eg- No i have not How often do you monitor it ? It is borderline high and there may not be much *wiggle room* before it goes out of spec and reboots. |
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tshirt Premium Member join:2004-07-11 Snohomish, WA |
to CodyH4
Is your weather hotter/stormier than normal? |
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CodyH4 join:2011-10-22 Memphis, TN |
to EG
eg- I only really look at it after it reboots
tshirt- it stormed a few days ago, but that is about it, typical southren heat down here |
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EGThe wings of love Premium Member join:2006-11-18 Union, NJ |
EG to CodyH4
Premium Member
2012-Jul-17 6:24 pm
to CodyH4
Are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured ?
If there aren't any uneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then putting them back together again, then perhaps it's best to book a tech visit to investigate. |
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tshirt Premium Member join:2004-07-11 Snohomish, WA |
to CodyH4
I'm agreeing with EG , if it isn't simply redoing connections, then a tech (and maybe a newer new modem) visit is the next step. |
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CodyH4 join:2011-10-22 Memphis, TN |
CodyH4
Member
2012-Jul-17 7:19 pm
Alright guys, thanks for the advice and fast replies |
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CodyH4 |
CodyH4
Member
2012-Jul-17 7:49 pm
Just to give an update is just crashed again and the upstream hit 50dBmV |
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