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CodyH4
join:2011-10-22
Memphis, TN

CodyH4

Member

[Connectivity] Motorolla Surfboard SB5100 keeps resetting

Hey I have posted here a few times with a pretty similar problems, all of which have been either self fixed or fixed onsite. But now the same problem is arising again, and it is really starting to get frustrating.

Here are my logs from the modem as of today.

2012-07-17 14:00:17 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-07-17 14:00:09 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-07-17 14:00:07 3-Critical R002.0 No Ranging Response received - T3 time-out
2012-07-17 13:59:56 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-17 13:57:00 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-07-17 13:56:52 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-07-17 13:56:47 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:00:14 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:06 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-07-17 13:55:08 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2012-07-17 13:54:35 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-07-17 13:54:13 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-17 13:49:19 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-07-17 13:49:10 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-07-17 13:49:05 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-17 13:42:54 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-07-17 13:42:47 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-07-17 13:42:40 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-17 13:35:01 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
1970-01-01 00:01:48 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:01:39 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
1970-01-01 00:01:33 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:01:18 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:01:12 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:01:05 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:00:56 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:00:42 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:00:38 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:00:29 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:00:20 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:00:17 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:00:11 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:00:54 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:00:45 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:00:34 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:00:30 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:00:19 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:00:11 3-Critical R002.0 No Ranging Response received - T3 time-out
2012-07-17 13:30:01 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-17 13:29:53 3-Critical R002.0 No Ranging Response received - T3 time-out
2012-07-17 13:29:50 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-17 13:29:35 3-Critical R002.0 No Ranging Response received - T3 time-out
2012-07-17 13:29:25 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-17 13:29:17 3-Critical R002.0 No Ranging Response received - T3 time-out
2012-07-17 13:29:06 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-17 13:28:54 3-Critical R002.0 No Ranging Response received - T3 time-out
2012-07-17 13:28:45 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-17 13:28:38 3-Critical R002.0 No Ranging Response received - T3 time-out
2012-07-17 13:28:27 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-17 13:28:20 3-Critical R002.0 No Ranging Response received - T3 time-out
2012-07-17 13:28:08 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-17 13:28:02 3-Critical R002.0 No Ranging Response received - T3 time-out
2012-07-17 13:27:53 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-17 13:27:38 3-Critical R002.0 No Ranging Response received - T3 time-out
2012-07-17 13:27:27 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-17 12:53:45 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-07-16 21:37:35 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-07-16 21:37:22 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-16 21:29:53 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-07-16 21:29:39 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-16 21:24:48 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-07-16 21:24:41 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-07-16 21:24:35 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-16 21:19:06 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-07-16 21:18:51 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-16 13:18:49 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
1970-01-01 00:00:21 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:10 3-Critical R002.0 No Ranging Response received - T3 time-out
2012-07-16 13:02:03 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2012-07-16 13:01:30 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
1970-01-01 00:00:15 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-07-16 13:00:10 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2012-07-16 12:59:38 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
1970-01-01 00:00:14 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-07-15 13:29:39 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2012-07-15 13:29:07 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-07-15 13:28:49 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-07-15 13:28:44 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-07-15 13:28:35 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-15 13:27:57 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
1970-01-01 00:00:17 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-07-15 13:00:45 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2012-07-15 13:00:13 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-07-15 12:46:28 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-07-15 12:46:12 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-15 12:39:51 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
1970-01-01 00:00:15 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-07-15 12:38:45 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2012-07-15 12:38:12 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-07-14 18:45:53 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-07-14 18:45:44 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-07-14 18:45:38 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:00:16 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:10 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-07-14 17:47:58 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2012-07-14 17:47:25 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-07-14 17:47:03 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2012-07-14 17:44:54 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2012-07-14 17:44:45 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-07-14 17:44:37 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC

Here is the Upstream:
Channel ID 5
Frequency 24000000 Hz Ranged
Power Level 49 dBmV

Here is the Downsteam:
Frequency 591000000 Hz Locked
Signal to Noise Ratio 37 dB
Power Level -4 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

I would appreciate any help on this subject. Hard to do work when the internet is constantly dropping every five minutes.

tshirt
Premium Member
join:2004-07-11
Snohomish, WA

tshirt

Premium Member

power levels look fine.
I'm thinking your local plant could have a problem, try CALLING in and see if others a reporting similar problems.

Also when you fixed it before...What was the problem? have you tried the same fix?

EG
The wings of love
Premium Member
join:2006-11-18
Union, NJ

EG to CodyH4

Premium Member

to CodyH4
Have you ever noticed the upstream power going higher in to the 50 dB range ?
CodyH4
join:2011-10-22
Memphis, TN

CodyH4 to tshirt

Member

to tshirt
tshirt -
Once before it just kind of stopped resetting by it self, the second time I had a tech come out and he decided that the Modem was "defected" and replaced it. And i will give them a call and see if others are complaing

eg-
No i have not

EG
The wings of love
Premium Member
join:2006-11-18
Union, NJ

EG

Premium Member

said by CodyH4:

eg-
No i have not

How often do you monitor it ? It is borderline high and there may not be much *wiggle room* before it goes out of spec and reboots.

tshirt
Premium Member
join:2004-07-11
Snohomish, WA

tshirt to CodyH4

Premium Member

to CodyH4
Is your weather hotter/stormier than normal?
CodyH4
join:2011-10-22
Memphis, TN

CodyH4 to EG

Member

to EG
eg-
I only really look at it after it reboots

tshirt-
it stormed a few days ago, but that is about it, typical southren heat down here

EG
The wings of love
Premium Member
join:2006-11-18
Union, NJ

EG to CodyH4

Premium Member

to CodyH4
Are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured ?

If there aren't any uneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then putting them back together again, then perhaps it's best to book a tech visit to investigate.

tshirt
Premium Member
join:2004-07-11
Snohomish, WA

tshirt to CodyH4

Premium Member

to CodyH4
I'm agreeing with EG See Profile, if it isn't simply redoing connections, then a tech (and maybe a newer new modem) visit is the next step.
CodyH4
join:2011-10-22
Memphis, TN

CodyH4

Member

Alright guys, thanks for the advice and fast replies
CodyH4

CodyH4

Member

Just to give an update is just crashed again and the upstream hit 50dBmV