Rockaway Park, NY
|reply to kilrathi |
Re: [TWC] packet loss / service degraded - amp in rockaway park,
I have the tech and supposedly plant tech supposed to be on call to coordinate today. I called tonight to escalation t3 tech and spoke to the same tech I have for past 2 months asking him to double check the logs, and yep nothing have changed same pattern. Upstream snr on my modem drops below 24dB every night as low as 18. The worst is around midnight, but the upstream snr is below 24 between 8pm and 8am every day more or less for past 2 MONTHS. (during that time modem is full of T3/T4 errors, no suprise of course). Regional/node upstream snr is fine there is no drop. Issue been verified many times that it does not occur at my house or wiring. So basically I hope they actually bring someone who can take readings and trace at the poles and lines themselves. I thought maybe its some cable thats no longer used hanging near street light etc as there are few I have seen as I walked around. I will ask them to check but they should do their job not me.