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Libra
Premium
join:2003-08-06
USA
kudos:1
Reviews:
·Verizon FiOS

[speed/latency] I had 3000/768 and now Westell shows 2688/800 wh

Click for full size
what happened to 3000/768?
Last night it was taking forever for my browser to open a page. I went to 192.168.1.1 and it showed 2688/800. Exited and went back to the page and got this message "Link Control Protocol Failed. Your PPP session has been disconnected." I clicked connect a few times but it failed. I shut down my computer and unplugged the modem and switch and I got my internet back.

Does anyone know why my 3000/768 suddenly changed to 2688/800 and how can I get it back?

Thank you.

Sincerely, Libra


Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24

Re: [speed/latency] I had 3000/768 and now Westell shows 2688/80

Did your modem lose sync by any chance? Try rebooting it to see if it goes back to the way it was.

Libra
Premium
join:2003-08-06
USA
kudos:1
Reviews:
·Verizon FiOS
Thank you for your reply. I don't know about the sync. Due to bad weather earlier today, I unplugged the Westell 2200, the switch and the Zyxel Access Point. My numbers didn't come back. After reading your post I just turned off the switch on the back of the modem and waited 20 seconds. I still have the 2688/800 speed showing up at the modem page.

My speed seems okay now, I just don't know why it would have changed from 3000/768. Could connecting an access point cause it?

I guess I can live with this number as long as it doesn't affect my internet access. Last night was awful.

Sincerely, Libra


Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Go to Troubleshooting > Transceiver Statistics (or DSL Stats) in the modem and post up the statistics you get. They may clue into what is happening.

Libra
Premium
join:2003-08-06
USA
kudos:1
Reviews:
·Verizon FiOS
Click for full size
Westell Transceiver Stats
Here's a screenshot of the Transceiver Stats. Thank you.

Sincerely, Libra

drjunky9

join:2005-09-14
Taneytown, MD
I'm no guru at this, but a lot of people keep touting the "optimization" that Verizon has that tries to make sure you have a consistent online connection. If some stats go beyond a point it supposedly lowers your speed to try and get you a better connection (reminds me of SCSI bus speeds). To be honest though, I'm not sure what the threshold is because I have about the same speed yet my down margin is 6.6 and up is 10.3, so I'm surprised I wasn't optimized down some more (strangely before lightning storms earlier this month, I had something like 3000kb down for months, but I never snagged my stats at the time, and now I'm down to 2680 or so like you).

Libra
Premium
join:2003-08-06
USA
kudos:1
Reviews:
·Verizon FiOS
Thanks for your reply drjunky9. If I'm understanding you correctly, Verizon will lower your speed to prevent connection problems. Thanks for mentioning the lightning storms. We had a few also. When one of the storms started I shut down both upstairs computers (but didn't unplug the modem) and the laptop continued charging on the AC (a misunderstanding caused that). The laptop suffered a BSOD and I have to wonder if that lightning storm did this to my dsl speeds.

BTW, these are speeds I posted in DECEMBER 2008, for comparison:

Transceiver Revision: 7.1.254
Vendor ID Code: 4
Line Mode: G.DMT-Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 800
Margin (db) 11.0 12.0
Line Attenuation (db) 52.0 18.5
Transmit Power (db/Hz) 15.0 11.0

Sincerely, Libra


norbert26
Premium
join:2010-08-10
Warwick, RI
reply to Libra
the line has been optimized. the laptop BSOD is a seperate issue . If the modem was fried it would not connect at all. Try unplugging modem BUT wait 20 minutes at least then try restarting and see if the speed comes back up 3360 sync if not and same highest sync of 2688 its been optimized for sure. full sync is 3360/864 leaving 3000/768 after overhead.


rollinraver

join:2002-04-27
Buffalo, NY
reply to Libra
I would go into the V* direct forum and ask those good & kind folks to reset your speed in the DSLAM to the full bitrate (3360/864)

Unfortunately, there is NO way to effectively KILL the optimizer, they can only override it and reprogram your speed.

Please re-post your tran-stats once they put it back to full speed. We will be able to tell, fairly certainly, if your line will indeed support the full bitrate.

Libra
Premium
join:2003-08-06
USA
kudos:1
Reviews:
·Verizon FiOS

1 edit
reply to norbert26
Thank you. I'll unplug the modem for at least 20 minutes and see if that helps. If not, I'll try the Direct forum.

Sincerely, Libra

I'm not really familiar with this "optimized', but i don't think I like it.

EDIT: I unplugged the modem for 1 1/2 hours. Now the speed is 2688/768 - so the up went down.

These are the Transceiver Stats (similar, slight change):

Transceiver Revision: 7.1.254
Vendor ID Code: 4
Line Mode: G.DMT-Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 2688 768
Margin (db) 12.0 12.0
Line Attenuation (db) 53.0 18.5
Transmit Power (db/Hz) 16.0 11.0

I'll try to contact Verizon Direct.

Libra
Premium
join:2003-08-06
USA
kudos:1
Reviews:
·Verizon FiOS
reply to rollinraver
rollinraver,

Thank you again for suggesting I contact Verizon Direct. I'm happy to say I've got my full speed back. Here's my tran-stats:

Transceiver Revision: 7.1.254
Vendor ID Code: 4
Line Mode: G.DMT-Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 800
Margin (db) 9.5 12.0
Line Attenuation (db) 53.0 18.5
Transmit Power (db/Hz) 15.0 11.0

Sincerely, Libra