 kilrathi
join:2005-04-22
Rockaway Park, NY
 ·Time Warner Cable
3 edits | reply to kilrathi
Re: [TWC] packet loss / service degraded - amp in rockaway park, so an army of time warner techs arrived today at noon, 2 plant tech vans and 1 twc regular tech, of course i explained them whats going on and they confirmed it based on logs sent to them by supervisor and escalation t3 tech, plant techs actually understood what I was talking about and we discussed why some things are happening based on logs, but they ruled out the fact it maybe street lights and that most likely its someone everynight turning something on that is causing noise back to the tw line locally near me. However, I told this to the customer rep and t3 tech recommended a plant tech came after 8pm best time window wuold be 10pm to midnight. The plant techs that were here discussed the situation and tonight another plant tech supposed to come by after 9pm he will call me and monitor the upstream snr overnight he wants to be locally when the problem occurs thats the only chance he can narrow down where the problem occurs from. So tonight will be interesting finally a plan that actually may tackle the problem or at least narrow its origins.
update:
So I waited till past midnight and noone called and I have not seen any tw vehicles around.... so this whole visit during day where customer rep made sure plant techs would come turned to nothing.... plant tech told me they called in and scheduled another plant tech to come after 9pm EST tonight and even asked me if I allow them to call me that late which of course I said YES. The packet loss is occuring and upstream snr is down just as every night(verified by calling escalation t3 center) so this was perfect opportunity....
Not sure what to think of this but they promised to have a plant tech late tonight so he can try and find out whats causing the noise at night yet noone showed up.
Just when I think something is looking up....:( |
