Topic 'Re: Acanac Support' in forum 'Acanac users forum' - dslreports.com

Re: Acanac Support

Mon, 23 Jul 2012 07:37:03 EDT

Lynn posted :

Ticket ID: RPD-59292
Date opened: 16 Jul 2012 10:57 AM
Response date: 18 Jul 2012 03:50 PM

I have experienced the worst ever technical support from Acanac. You can not reach them by phone or even respond to ticket created by users until you complaint. I would like to know if other members have the same issues with Acanac.

sorry I was so long getting back to you. I jut got back off vacation. i checked your ticket this morning and iI see there is a reply from head of cable internet service for you:

Sorry for the delay. If still unable to browse to avoid further delays please provide the following on your modem status:or call or call us at the following phone number Acanac Toll Free: 1-866-281-3538 ext:4
Glenna Cable Support

Has this issue been resolved?

Re: Acanac Support

Wed, 18 Jul 2012 18:50:02 EDT

W411 posted : Same issue here, most connection issues I have found happen afer midnight and on weekends, when telephone support is unavailable . . . actually let me rephrase that, outside of listed telephone support hours. I have also been told that Monday & Tuesdays are the days they try to catch up from being closed all weekend, which seems like an easy problem to fix, don't close on weekends?

I have mentioned the same issue here:

»Are there low volume times for Acanac DSL support?

Acanac Support

Wed, 18 Jul 2012 16:32:21 EDT

Hackster posted : Ticket ID: RPD-59292
Date opened: 16 Jul 2012 10:57 AM
Response date: 18 Jul 2012 03:50 PM

I have experienced the worst ever technical support from Acanac. You can not reach them by phone or even respond to ticket created by users until you complaint. I would like to know if other members have the same issues with Acanac.