Topic 'Re: [Southwest] So I ordered 150/35 in Murphy, TX' in forum 'Verizon Fiber Optics' - dslreports.com

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Thu, 02 Aug 2012 10:44:32 EDT

lijacobs posted :

said by McBane:

Apparently it's not a big one though because they said it's not staffed 24/7 and that's why I had to wait until this morning to get it fixed since nobody was there to perform the card swap on the OLT. The poor tech out here was swapping ONT after ONT to convince them it was an OLT issue and they didn't find that out until like 8:30PM when nobody is staffed at the CO.

VZ has reduced their central office technician staff to the point where one technician has to cover 20 or more CO's, so most CO's are not staffed at all. I'm suprized that they were able to clear this trouble so quickly.

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Thu, 02 Aug 2012 10:29:06 EDT

McBane posted : FINALLY back up again... apparently the GPON OLT Fiber blade I was on (I'm the only one on the OLT) went out so they swapped that out this morning and I'm back up.

Keeping my fingers crossed.

Yeah, I also had no idea I was on a CO out of Wylie either until this install. I thought I was coming out of the east Plano CO. All the techs said they're not even sure where the Wylie CO is because their service dispatch center is separate but also in Wylie and none of them ever have to go to the CO since that is a different group of techs. Apparently it's not a big one though because they said it's not staffed 24/7 and that's why I had to wait until this morning to get it fixed since nobody was there to perform the card swap on the OLT. The poor tech out here was swapping ONT after ONT to convince them it was an OLT issue and they didn't find that out until like 8:30PM when nobody is staffed at the CO.

From what I understand though as long as the CO has a GPON OLT that makes it a "hybrid" BPON/GPON CO, so they should qualify all of Wylie/Murphy and area for GPON speeds soon if they haven't already. If all else fails tell them you know someone on the same area has GPON so you know that your CO has the capability. :)

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Wed, 01 Aug 2012 17:21:10 EDT

pappy97 posted :

said by McBane:

Thanks! Just don't take no for an answer when you call for GPON speeds, worked for me lol, now maybe my area can benefit from a GPON CO :)

It worked for you on FIOS Small Business. I wonder if repeated calls to residential would work. I might have to try as I would like to stay residential, if possible. Makes things easier, I think.

Then again, even if I can get Verizon to upgrade me to GPON for those tiers, on residential those tiers are not avail to bundle. So even if I could get FIOS residential to let me get 150/65, I currently have a double play contract for 75/35 + phone. I doubt they'd let me drop the phone without paying ETF just to go 150/65 solo (Since I don't want to pay $150/month for 150/65 + phone without a bundle).

That side of me leaves me to believe I should wait for FIOS Small Business get the new tiers, then lobby for an upgrade to a 150/65 bundle with phone (since on small business they will likely still have phone + internet bundles, even on the GPON tiers). I dunno.

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Wed, 01 Aug 2012 17:01:01 EDT

pappy97 posted :

said by McBane:

Up on 150/35 in Murphy, and I confirmed with the tech I'm the first GPON out of Wylie CO :)

Apparently the first GPON ONT they tried was bad, so they put on a 1000GT4 and after a few hours I was up and running!

Awesome, this is GREAT news. You say, "Wylie CO"...I thought Wylie was not a city where they had a CO??

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Wed, 01 Aug 2012 15:46:56 EDT

McBane posted : Ugh... 2nd GPON ONT in a row just seems to have died... back on wireless hotspot for now lol They say a tech will be out to replace it again today though and it's probably power related. I dunno if all the old power supply and battery backup stuff can power these new GPON ONTs I guess?

No charges to me except the change in monthly fees on the service levels is what I've been told by multiple people and I intend to hold them to that :)

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Wed, 01 Aug 2012 14:05:42 EDT

anon posted : McBane,

So what is this BPON to GPON upgrade going to cost you? Any installation or equipment fees? Did you have to commit to a small-business contract or will you be switching to the cheaper quantum consumer plan starting next month?

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Wed, 01 Aug 2012 12:24:42 EDT

McBane posted : It might just be me eyes deceiving me but it kinda looks like the PQ on the TV side improved slightly over my BPON Tellabs 612 ONT too

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Wed, 01 Aug 2012 12:01:50 EDT

McBane posted : Did the higher level tech support guy not fix it? Luckily for me when they realized it wasn't working at first they strapped on my old BPON ontop of my new GPON until they could get another tech out.

I kinda think that's what killed that ONT though. The BPON heat sandwiched between that and a brick wall in 110 degree Texas heat could have fried it. :)

On a side note: Does anyone actually know where the CO is located in Wylie? I never knew there was one.

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Wed, 01 Aug 2012 11:41:35 EDT

aaronwt posted :

said by aguen:

said by aaronwt:

Yesterday the higher level tech support person told me that is was connected to a circuit that never worked. :o Well if it never worked, why would you hook someone up to it???

How else can they trouble shoot that circuit? :(

They knew before hand it never worked. I should not have been connected to it.

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Wed, 01 Aug 2012 11:39:14 EDT

aguen posted :

said by aaronwt:

Yesterday the higher level tech support person told me that is was connected to a circuit that never worked. :o Well if it never worked, why would you hook someone up to it???

How else can they trouble shoot that circuit? :(

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Wed, 01 Aug 2012 11:32:28 EDT

aaronwt posted : I just wish they would get my services up. My services have been down for over 88 hours now. All from the upgrade from BPON to GPON for me upgrading to the 150/65 tier. This is really getting absurd. There is no reason my services should be down for over 3.5 days just for switching me from BPON to GPON.

Yesterday the higher level tech support person told me that is was connected to a circuit that never worked. :o Well if it never worked, why would you hook someone up to it???

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Wed, 01 Aug 2012 10:55:08 EDT

aguen posted : It's good to see that Verizon will actually spend the money to upgrade existing plant in order to bring the new speed packages to "older" markets, especially in this tougher economy.

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Tue, 31 Jul 2012 22:46:10 EDT

McBane posted : Thanks! Just don't take no for an answer when you call for GPON speeds, worked for me lol, now maybe my area can benefit from a GPON CO :)

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Tue, 31 Jul 2012 22:15:48 EDT

More Fiber posted : Congrats on getting it.

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Tue, 31 Jul 2012 21:32:18 EDT

McBane posted : Up on 150/35 in Murphy, and I confirmed with the tech I'm the first GPON out of Wylie CO :)

Apparently the first GPON ONT they tried was bad, so they put on a 1000GT4 and after a few hours I was up and running!

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Sat, 28 Jul 2012 03:19:00 EDT

McBane posted : Well it's been rescheduled again for this Tuesday, so we'll see what happens then.

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Fri, 27 Jul 2012 18:35:59 EDT

pappy97 posted :

said by McBane:

Heh, well Verizon came out and put a Motorola 1000GT3 on the side of my house yesterday. The tech got the TV up and working on it only to never get the internet side up. He said there was some problem at the switch (Probably needs a GPON upgrade) but everything at the OLT and ONT is ready to go. He said it would take a few days for them to check out the switch in my neighborhood to see if they need to upgrade it and that it would take 1 or 2 days to get that completed. On a side note its kinda funny that the 1000GT3 is like twice the size of my old Tellabs 612.

He zip tied my old BPON ONT ontop of my new GPON one and hooked it back up, so I'm back on BPON for the next few days...

Did the techs make any progress on this, or is 1-2 days going to end up 1-2 weeks?

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Wed, 25 Jul 2012 11:34:54 EDT

McBane posted : Heh, well Verizon came out and put a Motorola 1000GT3 on the side of my house yesterday. The tech got the TV up and working on it only to never get the internet side up. He said there was some problem at the switch (Probably needs a GPON upgrade) but everything at the OLT and ONT is ready to go. He said it would take a few days for them to check out the switch in my neighborhood to see if they need to upgrade it and that it would take 1 or 2 days to get that completed. On a side note its kinda funny that the 1000GT3 is like twice the size of my old Tellabs 612.

He zip tied my old BPON ONT ontop of my new GPON one and hooked it back up, so I'm back on BPON for the next few days...

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Tue, 24 Jul 2012 17:47:26 EDT

pappy97 posted : I keep checking this thread in eager anticipation to hear confirmation that you now have GPON. Fingers crossed!

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Mon, 23 Jul 2012 23:58:18 EDT

McBane posted : Ya in theory. I hope Verizon has all their stuff ready to go for it. :)

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Mon, 23 Jul 2012 17:39:12 EDT

pappy97 posted :

said by McBane:

Well rollout is confirmed for Tuesday. I noticed this weekend that I can now plug my address in on the website and the 300/65 service is available for residential when previously it would only go up to 75/35. Maybe the GPON OLT got installed?

So, by rollout, you mean the "install," correct? The day when you get a GPON ONT and the latest version of their router and (hopefully) begin to enjoy 150 megabit down?

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Sat, 21 Jul 2012 17:42:59 EDT

McBane posted : Well rollout is confirmed for Tuesday. I noticed this weekend that I can now plug my address in on the website and the 300/65 service is available for residential when previously it would only go up to 75/35. Maybe the GPON OLT got installed?

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Fri, 20 Jul 2012 01:51:49 EDT

McBane posted : Yeah I basically just kept calling the small business sales reps all last week until one of them went to engineering and asked if it would be possible to upgrade.

I honestly think I just got a sale hungry sales rep who was desperate to push through any sale they could since I also got two voice lines I never asked about or ordered, and now they're stuck with the sale and push to upgrade. :)

They may call me back tomorrow and tell me the sales rep was an idiot and they can't upgrade since it came through to the install techs as a downgrade to 25/25, not an upgrade to 150/35.

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Fri, 20 Jul 2012 00:37:06 EDT

pappy97 posted : "fter much finagling I got an order in for a 150/35 business plan and of course they said they would have to install additional equipment at the CO for it. So this may help out everyone in the area."

Hey McBane, can you please elaborate on the finagling? Who exactly did you call? Did you simply call FIOS Small Business and try to order it? That's it? Sounds like you did much more that.

Thanks.

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Thu, 19 Jul 2012 19:15:50 EDT

McBane posted : LOL, well two techs came out today to verify my order and look at my ONT. The techs said my order for an upgrade from 35/35 somehow came to them as a DOWNGRADE to 25/25 and an addition of 2 voice lines (LOL WTF). I told them no, I had UPGRADED my service from 35/35 to the 150/35 speed and NOTHING ELSE. Then they said they were gonna take a look at my ONT and contact me back about the upgrade, supposedly still planned for next week.

I sometimes wonder if the sales reps just throw on extra stuff just to get a commission because every single change on my account (Minus adding a STB) magically gets like 1 or 2 sometimes 3 things I didn't even order...

Now to wait and see what happens on the roll out (If they even show up).

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Thu, 19 Jul 2012 17:03:29 EDT

Teasip posted : To my knowledge the CO off Legacy Dr. in north central Plano (mine) remains BPON only. It also was one of the first online for FiOS service as I recall.

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Thu, 19 Jul 2012 13:45:17 EDT

flashcore posted : I am in Maryland, I was the first one served out of the CO I am hooked to back in the spring of 2007 (Also the first one in Baltimore County), there was no GPON available at that point in time.

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Thu, 19 Jul 2012 11:41:16 EDT

aguen posted : Considering we don't know where you are, or which Fios market you are in, it's quite possible your area is newer than where we are.
Our area of North Texas was one of the first build outs, although I believe the Plano area is in one of the several over build areas and may be of a more recent vintage. I've had Fios since I moved here in 06 and it was already in place at that time. Also, for what it's worth our TV portion is VH01.

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Thu, 19 Jul 2012 11:10:20 EDT

McBane posted : It sounds like you already had a hybrid CO. BPON and GPON are how most GPON COs are. I think only one small section of Texas has GPON currently and that's up in like north Denton or something.

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Thu, 19 Jul 2012 11:05:02 EDT

flashcore posted :

said by aguen:

Is your local distribution hub GPON?

Based on the comments the tech made to me when I upgraded to 150/65 GPON they never installed any new equipment at the distribution hub but yet I am running on GPON so they must have found some way to avoid having to replace the hubs.

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Thu, 19 Jul 2012 10:31:23 EDT

McBane posted : I think I'm connected to the east plano CO (the one in the old part of downtown Plano). In Verizon's FiOS location DB they consider me Plano instead of Murphy.

There is another CO in Garland which is about the same distance though, but it's slightly further away

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Thu, 19 Jul 2012 09:30:54 EDT

aguen posted : CO (Central Office) feeds out individual fiber trunks to localized areas in a community, from there, many hubs distribute the local fiber connections directly to customers. In the early days of Fios deployment the CO's and hubs used BPON only links. where I live, is predominately BPON.

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Wed, 18 Jul 2012 23:39:22 EDT

Teasip posted : Which hub are you connected out of if I might ask? Hub/CO one and the same?

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Wed, 18 Jul 2012 19:01:07 EDT

McBane posted : Heh yea, it's pre-quantum price for now, at least until quantum business hits, rumors say it will to be late August. I figure I'm going to get royally screwed on billing but I'm a seasoned verizon billing warrior now so I expect to fight many battles on this front after the upgrade and additional Quantum price jump. I expect to get gouged for 1 month if they can actually pull off getting all the equipment setup for GPON, but at least I'll be in before the business side rush (I know many businesses in my area will be upgrading to it)

My local distro hub is BPON, which is why they said they needed to upgrade it. I hope it gets upgraded before my truck roll next Tuesday, otherwise they'll just be wasting his gas. I anticipate it will not be done honestly and most of this month will be spent waiting on the CO upgrade.

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Wed, 18 Jul 2012 18:14:22 EDT

aguen posted : Is your local distribution hub GPON?

Re: [Southwest] So I ordered 150/35 in Murphy, TX

Wed, 18 Jul 2012 17:39:39 EDT

serge87 posted :

said by McBane:

After much finagling I got an order in for a 150/35 business plan and of course they said they would have to install additional equipment at the CO for it. So this may help out everyone in the area.

This is at the $200/mo. pre-quantum price correct? Unless Business Quantum has been rolling out?

[Southwest] So I ordered 150/35 in Murphy, TX

Wed, 18 Jul 2012 11:44:33 EDT

McBane posted : I know a lot of people here from the Plano/Murphy/Wylie region were complaining that they couldn't order the 100+Mbps plans that require GPON. After much finagling I got an order in for a 150/35 business plan and of course they said they would have to install additional equipment at the CO for it. So this may help out everyone in the area.

(It's an outrageous price right now, but I figured may as well get the ball rolling on getting the GPON ONT and GPON switch installed on the CO if I could since in the past I've seen this take 1+ months when people convince verizon to upgrade, and I'll just swap it for the cheaper 150/65 when it hits business, I dont mind taking the hit for a month).

Anyway, they say they're going to roll a tech out next Tuesday to upgrade my ONT to GPON, we'll see if the GPON switch gets installed, maybe that may open up others in the region to GPON speeds as well. I guess the business sales people have more sway for GPON upgrades than the residential people do. (But I'm still not holding my breath until I see a GPON ONT with green lights on it on the side of my house, it wouldn't surprise me at all if they sent a tech out with a GPON ONT only to find out that the switch isn't ready or installed yet, since of course this is Verizon and the left hand almost never talks to the right).