reply to Teasip
Re: [Southwest] So I ordered 150/35 in Murphy, TX LOL, well two techs came out today to verify my order and look at my ONT. The techs said my order for an upgrade from 35/35 somehow came to them as a DOWNGRADE to 25/25 and an addition of 2 voice lines (LOL WTF). I told them no, I had UPGRADED my service from 35/35 to the 150/35 speed and NOTHING ELSE. Then they said they were gonna take a look at my ONT and contact me back about the upgrade, supposedly still planned for next week.
I sometimes wonder if the sales reps just throw on extra stuff just to get a commission because every single change on my account (Minus adding a STB) magically gets like 1 or 2 sometimes 3 things I didn't even order...
Now to wait and see what happens on the roll out (If they even show up).