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kilrathi
Premium
join:2005-04-22
Rockaway Park, NY
reply to kilrathi

Re: [TWC] packet loss / service degraded - amp in rockaway park,

There is a plant tech tonight riding around blocks here cutting down old unused cables and using a meter to look for noise, I spoke with him already and he will give me a call later tonight when he is done doing some initial testing in area. I aleady told him my upstream snr dropped below what it should be (tier 3 provided the info) as in below 24dB and during day it was at 30, its gonna dip lower and lower so I hope when he comes around soon he can check the tap where I am hooked up to. He said that monitoring all the regional info all upstream snr there is in 30/green, he was unable to read my modem upstream snr in his van though so I may have to call tier 3 again later but he said he should be able to do that once he has account info once he is at my street. I am hoping he can find out the cause of this noise, took it nearly 2 months to get a plant tech here to try and find the reason for the noise so I will do whatever I can to not waste this opportunity, will update later.