Yeah I basically just kept calling the small business sales reps all last week until one of them went to engineering and asked if it would be possible to upgrade.
I honestly think I just got a sale hungry sales rep who was desperate to push through any sale they could since I also got two voice lines I never asked about or ordered, and now they're stuck with the sale and push to upgrade.
They may call me back tomorrow and tell me the sales rep was an idiot and they can't upgrade since it came through to the install techs as a downgrade to 25/25, not an upgrade to 150/35.