 danawhitakerSpace...The Final FrontierPremium
join:2002-03-02
Urbandale, IA | reply to Boss302_1970
Re: Ongoing Issue - Internet Disconnects Doesn't it seem strange though, that all of us would start having issues around the same time? I suppose it could be the modem, but it makes me wonder if there's something else at the root cause.
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| It does seem bizarre, and more than a coincidence that so many are having similar issues. And most are in IA\MN. I wonder how many other MC customers (who are not on the forums) are experiencing this, but are just calling into support?
Yesterday, I swapped out my cable modem, and system appears stable so far. Until I go an entire weekend hiccup-free, I am a little hesitant to say it is completely resolved.
Has anyone else with the reset issue changed out the modem?
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jhigh
join:2002-04-06
West Des Moines, IA | reply to danawhitaker
I don't know if it's related, but I've been having the same intermittant disconnects in the wdm area. My modem doesn't reboot, but the upstream light goes out for 5 to 10 seconds then comes back on. Occasionally, I would have to power cycle the modem to restore connectivity. I noticed that my modem power levels had been fluctuating wildly as well (upstream would go up/down +- 10 dBmv just seconds apart).
MediacomChad is awesome and has been helping to get the issue resolved. A tech did some work at the tap a few days ago and so far the levels have been stable. Keeping my fingers crossed... |
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danawhitakerSpace...The Final FrontierPremium
join:2002-03-02
Urbandale, IA | reply to mr_boodog
said by mr_boodog: I wonder how many other MC customers (who are not on the forums) are experiencing this, but are just calling into support? Or, alternately, aren't even noticing at all. I happen to have my modem within eyesight of the PC I use most of the time, with the lights always visible, and I happen to play an online game (Diablo 3) that is hypersensitive to such disconnects. And I'm home during the day and later at night when a lot of people are either at work or asleep already. Since the modem itself never shows a true disconnect on the occasions I'm experiencing this, even if you were checking this for an indicator of stability you'd be unaware of what was really going on.
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| reply to danawhitaker
yes you are correct Dana, if its not the modem here then something else on a larger scale is going on. My brother in law was having the same issues 3 blocks away for the last month and he got a modem swap and hes stable now. Ill find out soon. I think Chad is going to schedule a tech visit for me and im going to request they bring a new modem with them also. |
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| reply to danawhitaker
Not noticing is very possible. Like Boss, I have my modem in line of sight, and noticed pretty much every time when it reset. I would be doing some research, then go offline. I would see the lights flash, then go out, then come back in 10-15 seconds. It always came back just fine, but the interruptions were becoming a nuisance.
With a new modem, I have had a few days now with no resets. Still strange that so many are experiencing similar problems. |
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| Chad set up a tech visit for me and so far so good, changed my tap on the pole, a new filter, and put new ends on everything. ill feel a LOT better after a few days with no drops . |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Keep me posted if there are any other issues |
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| update here, connection rock solid since the visit on sat. not 1 drop since. thanks Chad! |
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danawhitakerSpace...The Final FrontierPremium
join:2002-03-02
Urbandale, IA | Hopefully it'll stay fixed for you. I know several times I'd go a week or two without any disconnects and then get them back in spades, like I was over the past few days.
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You're watching Sports Night on CSC so stick around... |
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