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West Des Moines, IA
reply to danawhitaker

Re: Ongoing Issue - Internet Disconnects

I don't know if it's related, but I've been having the same intermittant disconnects in the wdm area. My modem doesn't reboot, but the upstream light goes out for 5 to 10 seconds then comes back on. Occasionally, I would have to power cycle the modem to restore connectivity. I noticed that my modem power levels had been fluctuating wildly as well (upstream would go up/down +- 10 dBmv just seconds apart).

MediacomChad is awesome and has been helping to get the issue resolved. A tech did some work at the tap a few days ago and so far the levels have been stable. Keeping my fingers crossed...