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avoid Acanac if you plan to move

As a majority of the posts about Acanac have stated, their customer service sucks. To add another experience, I have been without Internet service for two weeks due to a move. I did email them (because you cannot get service on the phone any time of day) a few weeks ahead of time and they answered, asking for some information. I provided all of the info they asked for and got an email back a few days before my move asking for a lot of the same information again.

After my move I emailed again and was told that the earliest they could connect me was a week from that day.

The day they told me I would be connected has come and gone - still no internet.

Any time I phone I get a message that the wait time is over 1 hour and my call will be terminated. It doesn't seem to matter what time of day I call, or what day of the week.

Avoid if you want any reasonable customer service.

Trenton, ON

Acanac Inc.

Can you pm me with your user name or email on your account so I can look into this for you?