Re:how could you subject your family to this?
My average torrent download speed is 2.7-3.5 MegaByte or 22-28 Megabits
Keeping in mind I do not pay for cable or satellite for 4 years already, my download/upload is about 1 T Byte a month. This includes HD Netflix streaming and TV shows + movies in HD as well
Here is some more speed tests
Graphs are more or less consistent during the test. I did not notice any excessive spikes at the beginning. Only exception is US sever, graph there is quite jagged.
About tech support I would not rely on any ISP to tweak my home network hardware. As I mentioned in my review I am able to handle/troubleshoot it well myself. To be fair, the poor tech support might be a problem for some Distributel customers. That simply means company has room for improvement.
I am still happy with what I get for the money I pay.
Regarding my family they are being charged same as me for 5 Mbps DSL from TechSavvy which was relevant 2 years ago, not today
P.S. I am sorry you get such a negative experience with this particular ISP. Thanks God we have some competition this days. Good luck with your next provider.