[AT&T] Overseas use of AT&T iPhones
My parents are currently in Paris with two iPhones that worked perfectly before they left. They set up a global messaging plan before they left and made sure everything was in order with calls to AT&T. When they arrived they were unable to make calls consistently due to lack of signal/service. They cannot send group messages or messages with pictures attached. The only way to get anything to send consistently is to use the hotel wifi.
I spent 2 hours online with tech support yesterday trying to iron out their problems (they cannot even get calls to go through to international support). They had us change some settings under carriers and try to get better signal, to no avail. The calling is not the big issues for them as they will mostly be wanting to send pics and texts to us in the states. The main issue is the texts not working.
We signed up for:
Global Messaging Package--Send text, picture or video messages while traveling in over 120 countries*
And last night Tech Support told me that they have to have a data plan to send texts. I am able to send texts from my dumb phone without a data plan, so I am confused. Are iPhones that much different in how they send texts? Am I misinformed or are they? My folks both have cellular data turned off on their phones as they don't want to accidentally rack up huge charges.
Last year when they went, everything worked fine with no data plan. Has something changed with AT&T recently or is there something else in play here? I would love to here from someone who has been to Europe with their iPhone and can help shed light or point me in the right direction before I call the escalation line tonight.
Thanks for your input
Fort Mill, SC
Hmm annoying problems.
Another way around this. Doesn't AT&T give away the codes to unlock iphones under contract for use overseas? Why not try this immediately and then you parents could BUY a French prepaid SIM card with a data allocation locally. I beieve they would get a larger data allowance this way at a less expensive price than from AT&T for use overseas.
Push for them to immediately provide the unlock code (they sometimes can say it take days but it should NOT) under the cirsumstances that the paid for services are not working.
Even if att gave them an unlock, its not a code. The imei gets added to a whitelist (unlocked) and then requires a restore in itunes or deactivation via a jailbreak tool and plugging into itunes
|reply to mtxguy74 |
We had considered that but my folks are both in their 60s and didn't want to screw with switching SIMs over there. Plus the fact that everything had worked perfectly on previous trips made it seem unnecessary.
ilikemeI live in a van down by the river.Premium
Sugar Land, TX
|reply to mtxguy74 |
I was in Paris about a month ago and my iPhone 4S with an At&t sim worked perfectly roaming on Bouyges and Orange. If they are sending iMessages then data is required. I had global data and global messaging added on my line.