Complain to exec services high enough and you get action! Sad that as a new Comcast customer took 2 weeks of complaining and finally a jump the chain email to get someone to look.
Exec services called me today after a nasty email I sent yesterday, 2 hours later 2 maint men show up.
The found the amp on my ped set to manual mode and not ACL (Automatic) which means when temp swings the amp couldn't adjust itself to make up for that. (They said someone prob forgot to put in auto mode from a previous visit but also only maint people can adjust those).
They wanted to replace entire amp but turns out the one they had on track was DOA, hah but just putting in auto looks better.
Anyway they put in auto mode and boom US got better, US SNR went from 29 to 32 and US tx power went from 47-50 range to 45.
DS power is a tad high still but 10-11 beats the heck out of 13-14.5 it would hang in and if it hangs between 10 & 11 I am sure I will be fine on that. (this is going through a single splitter too).
Guss tonight will be real test when it cools down.
Model: Cisco DPC3008
Hardware Revision: 1.0
Bootloader Revision: 2.3.1_R3
Current Software Revision: d3000-v302r125532-120517a-L2VPN-CMCST
Firmware Name: d3000-v302r125532-120517a-L2VPN-CMCST.bin
Firmware Build Time: May 17 11:31:04 2012
Cable Modem Status: Operational
Cable Modem State
DOCSIS Downstream Scanning: Completed
DOCSIS Ranging: Completed
DOCSIS DHCP: Completed
DOCSIS TFTP: Completed
DOCSIS Data Reg Complete: Completed
DOCSIS Privacy: Enabled
Power Level: Signal to Noise Ratio:
Channel 1: 11.3 dBmV 40.9 dB
Channel 2: 10.8 dBmV 41.0 dB
Channel 3: 11.6 dBmV 41.1 dB
Channel 4: 11.8 dBmV 40.9 dB
Channel 5: 11.5 dBmV 40.9 dB
Channel 6: 11.1 dBmV 40.9 dB
Channel 7: 10.5 dBmV 40.4 dB
Channel 8: 9.6 dBmV 40.1 dB
Channel 1: 45.0 dBmV
Channel 2: 44.8 dBmV
Channel 3: 0.0 dBmV
Channel 4: 0.0 dBmV
Everything on my account went from yellow to green but DS rx power but it's close. So long as the auto works on this thing when temp changes we should be good.
Note, this would only help people who are tied into an amped node which most are not so don't think this may be your same problem if you happen to have similar and stumble pass this post