Topic 'Re: [Cable] [QC] Videotron Slow speeds in Evenings' in forum 'TekSavvy' - dslreports.com

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Sun, 14 Oct 2012 20:43:47 EDT

Hemish posted : Check out this thread : »Quebec Cable - Slow Speeds (vCable)

TSI Marc has some rough ETA in there.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Sun, 14 Oct 2012 19:07:10 EDT

anon posted : Barely getting 1 meg tonight... Any news for an eta on a the link upgrade?

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 08 Oct 2012 08:46:02 EDT

anon posted : speeds are still very variable for me as well..

paying for 30 down/ 3 up ... and even when I get it, surfing is atrocious at night

Gatineau QC resident, and my friends on the service are having the same issue...

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Fri, 05 Oct 2012 18:49:44 EDT

Hemish posted : Started to get slow on my end too. Days after I updated my review after waiting 2 months to make sure the speeds were holding off.

I hate Teksavvy handled these things since I'm a new member. How come nobody sees they're signing up way too many people for the last upgrade and they only ask Videotron for the upgrade when it's too late. Videotron will take its time again.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Thu, 04 Oct 2012 13:20:32 EDT

Reboot123 posted : Started to get a bit slower today and my ping used to be around 15-20 and now its 35 (Montreal city).

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 01 Oct 2012 18:49:36 EDT

TSI Jonathan posted : No problem, there's also TSI Andre's post which provides more updates as to what is coming down the pipe shortly.

»Quebec Cable - Slow Speeds (vCable)

Cheers,
TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 01 Oct 2012 18:19:25 EDT

chuck02 posted : Thank you for looking into this Jonathan.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 01 Oct 2012 16:53:50 EDT

The Mongoose posted : Looks like some news...hopefully it gets resolved quickly for QC customers. »Quebec Cable - Slow Speeds (vCable)

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 01 Oct 2012 16:38:10 EDT

TSI Jonathan posted : We are also looking into links on our end.

Thank you,
TSI Jonathan

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 01 Oct 2012 16:15:26 EDT

TSI Jonathan posted : Sorry for the delay in this reply. I was looking to see if we had more reports of this or if there was anything being worked on that would be causing these slow speeds. From what I found out is that there was only one master ticket open in Bromont area about evening slow speeds. When we contacted Videotron about the issue they looked around the customer's neighborhood and noticed many slow speed issues. We are waiting on an update from them for that specific case.

What I would recommend, if not done already, is to post in the direct forum »TekSavvy Direct with your account information so that we can look further into this for you as this should not be happening with the recent upgrade. It may turn out to be something like the Bromont issue since by the look in this thread it is only in some areas and not all.

Thank you,
TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 01 Oct 2012 15:43:09 EDT

pldube posted : still no feedback from TSI ... nice

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 01 Oct 2012 07:41:35 EDT

chuck02 posted : xgmranti: I hope you're right and it doesn't happen every night like back in August.

Cyborg994: I rarely have troubles at 1am. Slowdowns are during peak times (usually between 8pm and midnight) and it's a major inconvenience for people trying to use streaming apps like Netflix. Yesterday we weren't able to watch 480p streaming with a 30Mbits connection during this time.

Also, the speedtest don't really do "justice" to the actual slowdowns. If you look at the graph during the test, it goes up and down the whole time and the final speed is the average. It's impossible to stream anything with a 4Mbits "average" speed.

Yesterday, we watched a movie on Netflix using a bridged 3G connection from my cellphone.

That's how bad it was.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 01 Oct 2012 01:45:58 EDT

xgmranti posted : Yeah its back to normal now...One couple hour slow down in two months isn't that bad.

IF I had to wager a bet it might have been people catching up on their last day of metered bandwidth.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 01 Oct 2012 00:54:10 EDT

Cyborg994 posted : I am actually getting better then advertised speed (supposed to be 15/1.5):

[att=1]

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 01 Oct 2012 00:02:49 EDT

pldube posted : OMG !

10% of my normal speed ... I guess I will paid only 10% on my next bill :uhh:

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Sun, 30 Sep 2012 22:10:23 EDT

xgmranti posted : Same slow down in Gatineau, first time since I started service back in August.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Sun, 30 Sep 2012 22:02:06 EDT

chuck02 posted : Congestion is also back for me tonight. I'm getting slow download speeds on 30Mbits cable connection in Quebec City.

[att=1]

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Sun, 30 Sep 2012 21:39:24 EDT

Reboot123 posted : I see you are in Quebec city, I am in Montreal, my speedtest is ok so far, hope yours will come back at full speed.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Sun, 30 Sep 2012 21:09:04 EDT

pldube posted : the slow speed are back tonigt (30Mbits, Quebec City)

[att=1]

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Sun, 12 Aug 2012 16:33:05 EDT

anon posted :

said by RMerlin:

You guys realize that all this constant run of speedtests is actually eating bandwidth and slowing the rest of us down? No need to run multiple tests every nights, unless you suspect there actually is an issue :)

If you do the math, you would see they don't even put a dent in TSI's usage.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Sat, 11 Aug 2012 17:47:36 EDT

Reboot123 posted : Lost all connection between 5:20pm and 5:30pm, tho not only cable internet (teksavvy/videotron), but also the phone and tv from videotron, they must have had a short power outage or something.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 06 Aug 2012 19:23:03 EDT

drjp81 posted : Still a bit of problem here, upload isn't near usual. (2.2 mbps)

I usually peak a bit pst 31 mbps on down. But I guess I can't complain about that.

--
Cheers!

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 06 Aug 2012 13:52:20 EDT

RMerlin posted : You guys realize that all this constant run of speedtests is actually eating bandwidth and slowing the rest of us down? No need to run multiple tests every nights, unless you suspect there actually is an issue :)

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Wed, 01 Aug 2012 20:15:12 EDT

Hemish posted : So far so good. I got busy so I couldn't test it every night but I got good and stable speed on all my other tests since the upgrade. I'll update my review in a few weeks.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Thu, 26 Jul 2012 10:12:50 EDT

Hemish posted : I performed 3 speedtest yesterday at 18h30, 20h00 and 22h00 and while it didn't spike to 30mbps as quickly as usual, the speed reached 30mbps and was stable where it jumped all over the place before (when not at less than 1mbps).

We'll see how it goes in the next weeks. Hopefully we're good for a while!

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Thu, 26 Jul 2012 07:35:27 EDT

anon posted : good to see that, hope that next time there will be preventive measures in order to avoid for people to wait until their connection speed gets back up

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Wed, 25 Jul 2012 20:47:54 EDT

Rickkins posted :

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Wed, 25 Jul 2012 20:45:21 EDT

Cyborg994 posted :

Much better!

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Wed, 25 Jul 2012 17:37:30 EDT

ghostly57 posted :

said by TSI Gabe:

Yes, Videotron has been upgraded as planned early this morning. There should no longer be any congestion.

How big is the link with Videotron now?

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Wed, 25 Jul 2012 16:19:42 EDT

TSI Martin posted : Thanks for the update Gabe!

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Wed, 25 Jul 2012 16:14:05 EDT

TSI Gabe posted : Yes, Videotron has been upgraded as planned early this morning. There should no longer be any congestion.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Wed, 25 Jul 2012 15:57:09 EDT

Cyborg994 posted : Hello TSI Jonathan,

can we have the confirmation that the implementation was done as planned?

Thank you !

- Cyb

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Wed, 25 Jul 2012 10:06:05 EDT

yvvvvv posted : Thanks! I love the fact you keep good communication on these forums.
But I hope in the future you will prevent such slowdowns from happening.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Tue, 24 Jul 2012 21:50:53 EDT

Hemish posted : [att=1]

Can't wait to test after the upgrade.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Tue, 24 Jul 2012 13:58:33 EDT

mbesemann posted : This is good to hear! I just moved and noticed that while the speeds are generally good, they are not consistently near 30 Mbps - hopefully this upgrade will make speeds more reliable!

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Tue, 24 Jul 2012 11:40:27 EDT

TSI Jonathan posted : Thank you for being patient with us during this upgrade process.

The bad news is that it took us longer than expected to get our upgrade in place. Videotron is typically very quick with supplying capacity however in this specific case, there were unfortunately delays in procuring the backhaul.

The good news is that the installation of the new circuit is scheduled for the morning of July 25th. Yes, that is tomorrow morning. It will immediately alleviate the current capacity issues and provide a fair amount of headroom for growth. With the recent delays, we did not want to give false hope nor disappointment with respect to missing installation dates so we held off giving the news until we were very certain the upgrade was taking place.

Thank you again for your patience and continued support as we grow.
--
TSI Jonathan
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Tue, 24 Jul 2012 11:18:56 EDT

Cyborg994 posted : I'm not holding by breath, with the vacations both Teksavvy and Videotron will be short-staffed for the next few weeks...

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Tue, 24 Jul 2012 10:05:51 EDT

Fredtek posted : So fun... Yesterday it took me more than an hour to watch a 30 min tv show. Every 30 secs was saying "buffering..."

Almost a month now and still no ETA.. Great!

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Tue, 24 Jul 2012 08:20:08 EDT

Rickkins posted : So of course, even with all household machine's on this morning...

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 23 Jul 2012 23:07:22 EDT

anon posted : 80$ for 1.36...they should give you a refund, I am in Montreal, I was hesitating between teksavvy and electronic box, because some of teksavvy plans are cheaper + bigger download limit on some of them, yet both use videotron, but electronic box does not have as many problems, if teksavvy does not fix this soon, probably will go with electronic box.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 23 Jul 2012 23:00:03 EDT

Rickkins posted :

said by Hemish:

said by Rickkins:

With my kid's computer turned off....

[att=1]

We're exiting peak hours so it's normal that it's getting back up.

If I remember and/or have time tomorrow evening I'll try to do the same tests at prime time.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 23 Jul 2012 22:56:43 EDT

Reboot123 posted : I am getting connected this Friday, really really hope Teksavvy will solve it for ppl in Montreal with low speeds.

Edit: Do currently all parts of Montreal experience drops n slow downs?

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 23 Jul 2012 22:46:07 EDT

Hemish posted :

said by Rickkins:

With my kid's computer turned off....

[att=1]

We're exiting peak hours so it's normal that it's getting back up.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 23 Jul 2012 22:32:17 EDT

Rickkins posted : With my kid's computer turned off....

[att=1]

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 23 Jul 2012 22:01:52 EDT

Rickkins posted : [att=1]
I dunno.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 23 Jul 2012 21:46:29 EDT

Rickkins posted : Gonna try again, with router plugged back in.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 23 Jul 2012 21:44:34 EDT

Rickkins posted : Hmmmm wtf...???

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 23 Jul 2012 21:36:40 EDT

Rickkins posted : Clearing the cache is well known to give a more accurate result. So yes, of course I did. In this case, it did nothing as the problem is not on this end. It's sad, because I haven't had the problems until now.

I'm gonna unplug my router and go direct from modem. I'll post back in a few.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 23 Jul 2012 20:54:48 EDT

Hemish posted :

said by Rickkins:

Wow... are you fucking kidding me...???

...on my 30/2 cable connection...???

Did you clear your cache? ... As you can see it's not on our ends.

I just got my Teksavvy's bill and that 80.43$ is laughing in my face.

[att=2]

I was the first one to take the plunge in my group of friends and at work. People were waiting on my feedback to all leave Videotron's ship. They all decided to go with Electronicbox even with the data cap (still better than Videotron). Well, at least that's 12 people less to hog our 0.5mbit that our 30mbits seem to get every evening.

I must say I'm very close to pulling the plug on Teksavvy.

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Mon, 23 Jul 2012 20:53:56 EDT

malquin posted : Nothing exciting speedwise tonight. Montreal east. Supposed to be 15/1.5. Anyone else has a slow connection tonight?

[att=1]

[att=2]