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xQuestx
join:2001-05-15
Bar Harbor, ME

xQuestx

Member

Re: Just got cable internet having disconnects upload 30/5

Thanks, does my signals look good?

djrobx
Premium Member
join:2000-05-31
Reno, NV

djrobx

Premium Member

Signal levels look about as good as they can get. Downstream SNR is fine. You can't see the upstream SNR, which you'd have to talk to a tier 3 tech about.

Your problem is likely due to failing DCC (dynamic channel change) requests. When you start doing heavy uploads, the CMTS may try to load balance you to a different channel. This should happen seamlessly, but something goes wrong and you fall offline.

The post by AnonFTW in the thread I linked above suggests that it's a problem in the CMTS (on TWC's end).