|reply to yyzlhr |
Re: [Express] Cisco DPC3008 does work on Rogers!
said by yyzlhr :WDZP means - customer purchased third party modem - not a docsis 3.0 modem, not a modem purchased from rogers, but 2.0 you bought ... like for instance a SB5101. »www.google.ca/search?q=sb5101&hl···bih=1263
it basically means what we were suspecting all along. They've provisioned your modem as a D2 modem, hence why they were not able to put you on the Express tier with 80GB of usage.
So in theory couldn't he just call in and have that modem provisioned as a 3rd party SMC docsis 3 gateway like so many others?
With some fighting of course
I went to a Rogers store yesterday and it was confirmed that my DPC3008 was set up as a docsis 2 modem! Just like metioned above. I suggested it should be set up as a DPC3825 modem and he said it already was! Since this made no sense, he opened a trouble ticket and now I'm waiting for a call back in the next 7 days, hopefully with a solution.