Topic 'Your hold music.' in forum 'TekSavvy' - dslreports.com

Re: Your hold music.

Sat, 04 Aug 2012 10:54:02 EDT

zacron posted : yes from MS OOBE. lol. I used to use the computers in high school and run "iexplore.exe -k »localhost/oobe.html" and it would run a script that would run the oobe music and lock the terminal perpetually until a certain "programed" keystroke was entered...

The best one was using LanSchool and TLC SchoolConnect and setting it up as a script to run at boot time lolz... the whole school in unison.

I miss the good ol days.

Z
--
"Lord giveth but he also taketh away"

Re: Your hold music.

Sat, 04 Aug 2012 10:50:36 EDT

zacron posted : My business used to pay the fee to use

»www.youtube.com/watch?v=QOJzahgbVUg

It was well received... that an Walter Wanderly's Summer Samba lol
--
"Lord giveth but he also taketh away"

Re: Your hold music.

Fri, 03 Aug 2012 15:08:46 EDT

MrShag posted : Could you guys not also just stream using Itunes??

They have tons of radio stations that are decent
--
UBB - Universal Butt Banged. Thank-you Bell My I have another.

Re: Your hold music.

Fri, 03 Aug 2012 14:20:03 EDT

nitzguy posted :

said by koreyb:

After having to help my parents with their move... and waiting on hold for over 20 min each time i've had to call (4 times this week) the same music loop over and over is awful! This is not a way to make customers feel comfortable holding for this long that is for sure!!!

BTW with all 3 lines having the same IVR.. the point of having 3 numbers is?????

Tracking. So they know who is calling what numbers....I know it sounds stupid, but that's why they do it.

Re: Your hold music.

Fri, 03 Aug 2012 12:31:14 EDT

rodjames posted : Hold music sounds terrible on a cell phone. Period.

Re: Your hold music.

Fri, 03 Aug 2012 11:28:19 EDT

mlerner posted :

said by koreyb:

BTW with all 3 lines having the same IVR.. the point of having 3 numbers is?????

So they can confuse you.

Re: Your hold music.

Fri, 03 Aug 2012 10:47:29 EDT

koreyb posted : After having to help my parents with their move... and waiting on hold for over 20 min each time i've had to call (4 times this week) the same music loop over and over is awful! This is not a way to make customers feel comfortable holding for this long that is for sure!!!

BTW with all 3 lines having the same IVR.. the point of having 3 numbers is?????

Re: Your hold music.

Sun, 29 Jul 2012 15:27:46 EDT

awebber posted : An example of hold music I enjoy is Public Mobile. Usually their hold times have been short but once I waited about 5 minutes (maybe it was after talking to someone). The music was entertaining and amusing. Of course that was for 5 minutes, if the hold times are 40 minutes nothing is really going to distract you.

=aw
--
Webber's occasional bargain blog: www.wwwebber.com

Re: Your hold music.

Sat, 28 Jul 2012 04:01:31 EDT

lorilya posted : Here's one for you:

»www.youtube.com/watch?v=D3-vBBQKOYU

Re: Your hold music.

Sat, 28 Jul 2012 01:02:27 EDT

Last Parade posted :

said by mlerner:

said by koreyb:

Adding PRESS 1 for this 2 for that, adds confusion to the already complicated IVR for non-TECH heads. The point of the music is only to ensure people know they are waiting on the line, make people relaxed so they are less emotional when they get to someone.

Having an option of what to hear might also calm ppl down. Apparently TSI choosing the tunes doesn't work, or for any company for that matter.

Then again I know of no PBX in existence that has such a programmable option. But I suspect would be fairly popular.

Sirius XM's phone system allows you to select a channel while on hold, IIRC

Re: Your hold music.

Sat, 28 Jul 2012 01:01:39 EDT

Last Parade posted : The XP install music (now famous) I could deal with on hold:

»www.youtube.com/watch?v=oNXzMBA9VU4

Re: Your hold music.

Fri, 27 Jul 2012 17:55:24 EDT

mlerner posted :

said by koreyb:

Re: Your hold music.

Fri, 27 Jul 2012 17:00:08 EDT

koreyb posted : How about just put public domain music in the system and put enough to last a long time so no matter how long you wait, you never have to hear the same loop... or simply get a service like XM to provide music. Adding PRESS 1 for this 2 for that, adds confusion to the already complicated IVR for non-TECH heads. The point of the music is only to ensure people know they are waiting on the line, make people relaxed so they are less emotional when they get to someone.

Re: Your hold music.

Fri, 27 Jul 2012 15:36:28 EDT

dillyhammer posted :

said by TSI Martin:

Hey guys,
It's simply part of the kinks

The kinks. Now you're talking.

»www.youtube.com/watch?v=1h1oRP7FfBw

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch

Re: Your hold music.

Fri, 27 Jul 2012 08:18:32 EDT

mlerner posted :

said by TSI Gabe:

said by mlerner:

said by HiVolt:

I'll play the fuckin windows login sound before i pay shit to those at SOCAN.

Grab the login sound for every version of Windows and put it on loop.

(youtube clip)

Next comes Windows NT. :)

»www.youtube.com/watch?v=6suWwnjGKgQ

Re: Your hold music.

Thu, 26 Jul 2012 20:44:00 EDT

TSI Gabe posted :

said by mlerner:

said by HiVolt:

I'll play the fuckin windows login sound before i pay shit to those at SOCAN.

Grab the login sound for every version of Windows and put it on loop.

»www.youtube.com/watch?v=wO9q4H49cGA

Re: Your hold music.

Thu, 26 Jul 2012 20:36:24 EDT

DarkStar33 posted :

said by mlerner:

said by HiVolt:

I'll play the fuckin windows login sound before i pay shit to those at SOCAN.

Grab the login sound for every version of Windows and put it on loop.

Add dubstep, become overnight sensation.
--
TekSavvy Extreme Cable Pro (Toronto, ON)
»www.speedtest.net/result/1343900371.png

Re: Your hold music.

Thu, 26 Jul 2012 20:33:29 EDT

anon posted :

said by mshdpotatoes:

What I really think would be the ultimate in hold music though, would actually be the absence of the stuff. When a customer first enters the hold-queue, give them a prompt to "press 1 now to turn off the music so you can concentrate on reading your book/website/newspaper/etc, or whatever else it is your trying to pass the time with". If I want to listen to music when I'm on hold, I've got speakers right here I can use to play something I actually want to hear.

The only problem with the absence of sound is if you get disconnected you may not realize it until half hour later.

Re: Your hold music.

Wed, 25 Jul 2012 14:37:36 EDT

mshdpotatoes posted : I like to think I have pretty eclectic taste in music, there's a lot of different music you could play that wouldn't annoy me, but most of it would likely annoy the majority of your other customers in some way or another. I think that's the real problem with hold-music - people's tastes are far too diverse for anything short of a system of "press 1 for Jazz, 2 for Pop, 3 for Metal, 4 for Dance, ...etc" to not annoy a bunch of your customers.

Quite some time ago now TSI was playing classical on hold, but some people on DSLR complained that it was being played at an ear-piercingly-high volume. Unfortunately, instead of just lowering the volume the classical was replaced with modern pop music. I'm not into classical myself but I would definitely rather be forced to listen to that than the sort of pop music the majority of people find tolerable. There were a couple songs in your short playlist a while back I didn't mind, but most of them I'd really preferred not to have had to listen to. Classical might even be far less troublesome as far as ridiculous licensing nonsense goes.

What I really think would be the ultimate in hold music though, would actually be the absence of the stuff. When a customer first enters the hold-queue, give them a prompt to "press 1 now to turn off the music so you can concentrate on reading your book/website/newspaper/etc, or whatever else it is your trying to pass the time with". If I want to listen to music when I'm on hold, I've got speakers right here I can use to play something I actually want to hear.

Re: Your hold music.

Wed, 25 Jul 2012 00:00:21 EDT

balur posted :

said by mlerner:

You can get Rocky and Marc to record a few duets then SOCAN won't get any licensing money.

Hold music is TSI staff doing karaoke, I support this :)

It would probably also lower wait times as people would be abandoning calls except in emergencies :)

Re: Your hold music.

Tue, 24 Jul 2012 22:41:41 EDT

hades_2100 posted : Had to listen to that Super Mario music for 2 hours yesterday! I had a splitting headache after 1h and my wife took over. PLEASE CHANGE.

hades

Re: Your hold music.

Tue, 24 Jul 2012 22:30:59 EDT

anon posted : I'd sooner listen to the guy telling me over and over again that the next representative will be right with me.. I still have that fucking jingle in my head.

Re: Your hold music.

Tue, 24 Jul 2012 21:40:55 EDT

Tx posted : Or grab Magix and create a simple but nice royalty free song yourself lol

Re: Your hold music.

Tue, 24 Jul 2012 21:13:08 EDT

mlerner posted :

said by HiVolt:

I'll play the fuckin windows login sound before i pay shit to those at SOCAN.

Grab the login sound for every version of Windows and put it on loop.

Re: Your hold music.

Tue, 24 Jul 2012 21:04:00 EDT

Zed071 posted :

said by HiVolt:

We just have a radio station hooked up.

Then SOCAN may be paying you a visit through their lawyers. The same thing happened to me when I was setting up a plant 15 years ago.

We switched to Public Domain music ASAP.

Z

Re: Your hold music.

Tue, 24 Jul 2012 21:00:55 EDT

koreyb posted : They actually randomly call... I've had a few friends who run small businesses who got caught... Socan sent a notice and they simply got XM for Business. Beep Beep doesn't work for someone like Teksavvy, who requires people to wait on hold for longer than 60 seconds. XM for this is great for this, cause it's always up to date, and never the same rotation of music. $35 bucks for a business is a) a write off and b) simply a drop in the hat for a company the size of Teksavvy....

Re: Your hold music.

Tue, 24 Jul 2012 20:27:21 EDT

HiVolt posted : I'll play the fuckin windows login sound before i pay shit to those at SOCAN.

Re: Your hold music.

Tue, 24 Jul 2012 20:20:15 EDT

Cloneman posted : I say play some midi's from demoscene!

Re: Your hold music.

Tue, 24 Jul 2012 19:47:57 EDT

HiVolt posted :

said by rodjames:

They'll find you eventually.

I doubt it. it's a small company.

And if they do, i'll just stream some american stream off the net. SOCAN can suck it then.
--
GO BLUE JAYS!

Re: Your hold music.

Tue, 24 Jul 2012 19:47:24 EDT

Tx posted :

said by rodjames:

They'll find you eventually.

Curious, how exactly?

Odds are in his favour they won't.

Re: Your hold music.

Tue, 24 Jul 2012 19:38:13 EDT

mlerner posted : You can get Rocky and Marc to record a few duets then SOCAN won't get any licensing money.

Re: Your hold music.

Tue, 24 Jul 2012 19:33:36 EDT

rodjames posted : They'll find you eventually.

Re: Your hold music.

Tue, 24 Jul 2012 19:27:56 EDT

HiVolt posted :

said by koreyb:

said by HiVolt:

We just have a radio station hooked up.

Which is actually against socan rules as well technically.

Pfft. they can pound sand. I think we have Boom 97.3 on it for a few years now. If someone ever bothers us i'll just put it back to the "beep beep" thing lol...

Re: Your hold music.

Tue, 24 Jul 2012 16:46:13 EDT

koreyb posted :

said by TSI Martin:

Hey guys,

We're aware & looking at a solution. It's simply part of the kinks that need to be ironed out.

Regards,
Martin

Just get XM/Sirius for business.. 35 bucks a month, and you get real music, and your butt is covered for rights issues.

Re: Your hold music.

Tue, 24 Jul 2012 16:45:00 EDT

koreyb posted :

said by HiVolt:

We just have a radio station hooked up.

Which is actually against socan rules as well technically.

XM/Sirius offers a service for businesses that covers copyrights, as it's part of the bill payment. It's only 35 bucks.

Re: Your hold music.

Tue, 24 Jul 2012 14:06:31 EDT

rodjames posted : That's not allowed I'm afraid, unless you've licensed the station you're broadcasting. For example, if you wanted to play XM radio, you need a Business account which includes licensing to play the station on your MOH service.

Re: Your hold music.

Tue, 24 Jul 2012 13:36:34 EDT

TSI Martin posted : Hey guys,

We're aware & looking at a solution. It's simply part of the kinks that need to be ironed out.

Regards,
Martin

Re: Your hold music.

Tue, 24 Jul 2012 13:15:34 EDT

HiVolt posted : We just have a radio station hooked up.

Re: Your hold music.

Tue, 24 Jul 2012 13:15:17 EDT

Tx posted :

said by MacGyver:

You can blame SOCAN for the demise of the cool music. »www.socan.ca/tariff/SOC_11007_Ta···LISH_15B. It gets expensive really quick if a company has a lot of lines.
I use the Direct forum for everything so I don't have to wait on hold.

Informative link, thanks. I never really knew of the costs until now. Yikes! What about simply using the radio on hold instead?

Re: Your hold music.

Tue, 24 Jul 2012 13:10:47 EDT

MacGyver posted : You can blame SOCAN for the demise of the cool music. »www.socan.ca/tariff/SOC_11007_Ta···LISH_15B. It gets expensive really quick if a company has a lot of lines.
I use the Direct forum for everything so I don't have to wait on hold.

Re: Your hold music.

Tue, 24 Jul 2012 13:06:33 EDT

Tx posted :

said by myearshurt :

Hi, I'm just wondering who's child created that horrible hold music? It's what a 30 second piece then it loops on itself. trust me, after 30 minutes on hold listening to that you either don't care what the problem was you'd just do anything to make that music stop or you're ready to make yourself deaf so you don't have to hear it for a minute longer.. my god i'd rather listen to thrash metal where they scream and you have no bloody idea what the hell they're screaming.

lol maybe that's the plan to clear the queue :)

Your hold music.

Tue, 24 Jul 2012 12:56:12 EDT

anon posted : Hi, I'm just wondering who's child created that horrible hold music? It's what a 30 second piece then it loops on itself. trust me, after 30 minutes on hold listening to that you either don't care what the problem was you'd just do anything to make that music stop or you're ready to make yourself deaf so you don't have to hear it for a minute longer.. my god i'd rather listen to thrash metal where they scream and you have no bloody idea what the hell they're screaming.