You can blame SOCAN for the demise of the cool music. »www.socan.ca/tariff/SOC_11007_Ta ··· LISH_15B. It gets expensive really quick if a company has a lot of lines. I use the Direct forum for everything so I don't have to wait on hold.
Informative link, thanks. I never really knew of the costs until now. Yikes! What about simply using the radio on hold instead?