 NightfallMy Goal Is To Deny Yours
MVM
join:2001-08-03
Grand Rapids, MI |
to johnnn
Re: SB6120 Firmware Updated (7/19/12)said by johnnn:Anyone seeing this in Michigan yet? Any news on whether the rollout is nationwide? So far nothing as of yesterday in my area.
Nothing in Grand Rapids, MI yet. Still running the old 2010 version of firmware. I have Blast! service.  |
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johnnn
join:2007-01-25
Ann Arbor, MI |
johnnn
Member
2012-Jul-24 2:53 pm
Cheers =) We're in it together! I also have Blast! and am hoping for that 50Mbps email... |
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 depster
join:2001-06-07
Grand Rapids, MI |
to Nightfall
Updated firmware in Kentwood, MI as of 4:15p. |
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cc_ryder
Anon
2012-Aug-3 5:46 pm
Anyone know how/where to get the firmware update....suffering "non-existant" upload speed |
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 NetFixerFrom My Cold Dead Hands
Premium Member
join:2004-06-24
The Boro |
NetFixer
Premium Member
2012-Aug-3 5:54 pm
said by cc_ryder :Anyone know how/where to get the firmware update....suffering "non-existant" upload speed
Where: From Comcast. How: You wait for Comcast to make it available in your area. |
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to cc_ryder
its quite possible that the upload speed issue you're having has nothing to do with the firmware of the modem or even the modem itself, it really could be an issue outside your house with the signal levels, with the splitters, or even the cabling itself as they can go bad overnight. Your best bet is to schedule a line technician to come out and check outside the lines. Be careful because sometimes when your asking for a technician they send out an installer instead and they sometimes they don't have the training or equipment to do the actual testing on the pole. |
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AVonGauss
Premium Member
join:2007-11-01
Boynton Beach, FL
1 recommendation |
said by Mike Wolf:Your best bet is to schedule a line technician to come out and check outside the lines. Be careful because sometimes when your asking for a technician they send out an installer instead and they sometimes they don't have the training or equipment to do the actual testing on the pole.
You can't call in and schedule a "line technician", and even if you could, that would not be the appropriate first step. The best first step for cc_ryder would be to follow the instructions at the top of this forum on how to get help and create a new topic specific to their issue. » Comcast High Speed Internet FAQ » How To Get Help! |
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well of course, it was assumed that those steps were already taken and the issue remained |
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JPnATL
join:2011-11-16
Bethlehem, GA |
to cc_ryder
Does anybody know how or where I can get rid of this firmware update? |
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Another cable provider. There isn't a way to remove the firmware update because Comcast rolls out the firmware nationwide at some point or another, and possibly eventually other ISP's will as well. |
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 EGThe wings of love
Premium Member
join:2006-11-18
Union, NJ |
to Mike Wolf
said by Mike Wolf: Your best bet is to schedule a line technician to come out and check outside the lines. Be careful because sometimes when your asking for a technician they send out an installer instead and they sometimes they don't have the training or equipment to do the actual testing on the pole.
This is why their *standard operating procedure* is that only a premises facing tech can escalate an issue to the line / network / maintenance dept. techs. |
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