Installing personally owned Modem

Author	All Replies
Kwik @sbcglobal.net	Installing personally owned Modem Why does Brighthouse not allow users to install their own DOCSIS3.0 modems? Is it technical reasons? or Policy Reasons? From my understanding DOCSIS3.0 is fully backwards compatible with DOCSIS2.0 so what would the issue be? Thanks.
	to forum · permalink · 2012-07-24 15:20:38 ·
BHNtechXpert BHN Staff Premium,VIP join:2006-02-16 Saint Petersburg, FL kudos:79	This has already been discussed in multiple threads. We are in the process of finalizing a process whereby you can use your own D3 modem provided it's on our supported modems list which has not been released yet. I will make everyone aware when this is ready.
	to forum · permalink · 2012-07-24 15:44:03 ·
Kwik @sbcglobal.net	Yeah, before I posted the search was not working. I'm digging through the threads now. I am assuming that the approved list is going to be different from the one already linked to on the site: »help.rr.com/HMSFaqs/e_rr_modems.aspx Thanks for the reply
	to forum · permalink · 2012-07-24 15:54:20 ·
BHNtechXpert BHN Staff Premium,VIP join:2006-02-16 Saint Petersburg, FL kudos:79 1 edit	reply to Kwik As promised.... »support.brighthouse.com/article/···ce-9109/ Effective immediately
	to forum · permalink · 2012-09-16 01:28:03 ·
Guide_Tim join:2012-02-28 Taft, CA kudos:1	reply to Kwik Does this mean I can use my own DOCSIS3.0 cable modem with Lightning ???????? i currently use Motorola SB6121 on Turbo without any issues -- Bakersfield Region Taft CA Brighthouse Customer Since 2003
	to forum · permalink · 2012-09-16 03:17:10 ·
Flashfox Eco-Text -- Why print E-mails? join:2003-10-01 Melbourne, FL	reply to BHNtechXpert Thanks for the update. I am using BHN's modem with my Lightning service and although I am now tempted in getting my own, I will more than likely keep what I have now. I like to "customize" my electronic toys (aka root phones, build computers, modify my ham radio equipment,etc.) but as BHN will remotely manage the modem and can flash it at will, it would be a waste for me. After all, BHN's service has been stellar so far and the small extra monthly charge is worth the peace of mind.
	to forum · permalink · 2012-09-16 09:35:27 ·
BHNtechXpert BHN Staff Premium,VIP join:2006-02-16 Saint Petersburg, FL kudos:79	said by Flashfox: Thanks for the update. I am using BHN's modem with my Lightning service and although I am now tempted in getting my own, I will more than likely keep what I have now. I like to "customize" my electronic toys (aka root phones, build computers, modify my ham radio equipment,etc.) but as BHN will remotely manage the modem and can flash it at will, it would be a waste for me. After all, BHN's service has been stellar so far and the small extra monthly charge is worth the peace of mind. This is NOT the place to discuss the "things" you like to do to devices in that arena Flashfox especially where you were going with that one. I will say this once and only once and for everyones benefit...that would be an unwise idea...very unwise. -- ~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
	to forum · permalink · 2012-09-16 11:19:52 ·
BHNtechXpert BHN Staff Premium,VIP join:2006-02-16 Saint Petersburg, FL kudos:79	reply to Guide_Tim said by Guide_Tim: Does this mean I can use my own DOCSIS3.0 cable modem with Lightning ???????? i currently use Motorola SB6121 on Turbo without any issues Not going to answer that because it tells me you didn't read the page I provided the link for a reason Tim -- ~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
	to forum · permalink · 2012-09-16 11:37:29 ·
Flashfox Eco-Text -- Why print E-mails? join:2003-10-01 Melbourne, FL	reply to BHNtechXpert said by BHNtechXpert: said by Flashfox: Thanks for the update. I am using BHN's modem with my Lightning service and although I am now tempted in getting my own, I will more than likely keep what I have now. I like to "customize" my electronic toys (aka root phones, build computers, modify my ham radio equipment,etc.) but as BHN will remotely manage the modem and can flash it at will, it would be a waste for me. After all, BHN's service has been stellar so far and the small extra monthly charge is worth the peace of mind. This is NOT the place to discuss the "things" you like to do to devices in that arena Flashfox especially where you were going with that one. I will say this once and only once and for everyones benefit...that would be an unwise idea...very unwise. I wholeheartedly agree! My comment was to to place everything into perspective. However, I agree that it can be misinterpreted. So... For the record: Although my phone carrier (T-Mobile) tolerates customized ROMs on my Android phone. it is a totally different story when it comes to cable modems. Over the years, I never tweaked any of my cable modems... but I do like to be able to "see the stats" (blame it on my engineering background
	to forum · permalink · 2012-09-16 12:31:21 ·
Guide_Tim join:2012-02-28 Taft, CA kudos:1	reply to Kwik Gary I'm very sad my Motorola SB6121 isnt on that approved list If i purchased the Motorola SB6141 that is on the approved list, can I use that on the Lightning ???????? -- Bakersfield Region Taft CA Brighthouse Customer Since 2003
	to forum · permalink · 2012-09-16 14:44:28 ·
Guide_Tim join:2012-02-28 Taft, CA kudos:1	Gary I know your there knock knock knock If i purchased the Motorola SB6141 that is on the approved list, can I use that on the Lightning ? And I wouldn't have to pay the $50 install charge right ? -- Bakersfield Region Taft CA Brighthouse Customer Since 2003
	to forum · permalink · 2012-09-16 19:13:17 ·
BHNtechXpert BHN Staff Premium,VIP join:2006-02-16 Saint Petersburg, FL kudos:79	said by Guide_Tim: Gary I know your there knock knock knock If i purchased the Motorola SB6141 that is on the approved list, can I use that on the Lightning ? And I wouldn't have to pay the $50 install charge right ? C'mon I get a day off too once in a great while . What does the link say....it answers your question -- ~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
	to forum · permalink · 2012-09-16 20:52:22 ·
Guide_Tim join:2012-02-28 Taft, CA kudos:1	reply to Kwik Garyyyyyy Stop teasing me cries I'm confused on the approved modems page it says this "DOCSIS 3.0 supports any level of service but is recommended for Road Runner Turbo and is required for Road Runner Lightning." When you click on the link for road runner lightning you get this page »support.brighthouse.com/Article/···ing-4700 Then it says the following: "Did You Know? A home visit is required to install the special modem that comes with Road Runner Lightning. See why I'm confused ? It sounds like they want the cable man to install those Modem/Router combos (which I hate) and charge you the $50 install fee. Gary Just tell me If we can use our own purchased cable modem as long as its on the approved modem LIST for LIGHTNING. Just answer that and I promise I will stop bugging you about it -- Bakersfield Region Taft CA Brighthouse Customer Since 2003
	to forum · permalink · 2012-09-16 23:58:52 ·
BHNtechXpert BHN Staff Premium,VIP join:2006-02-16 Saint Petersburg, FL kudos:79	reply to Kwik If your modem is on the list the answer is yes
	to forum · permalink · 2012-09-17 00:07:25 ·
Guide_Tim join:2012-02-28 Taft, CA kudos:1	reply to Kwik Thank you very much Gary
	to forum · permalink · 2012-09-17 00:10:10 ·

ispalten join:2005-04-16 Clermont, FL	reply to BHNtechXpert What I can't find out is there ANY savings in providing one's modem if you have Lightning? I, at this time at least, can't see a charge for the modem? This page, »support.brighthouse.com/media/in···heet.pdf, on the last part, clearly indicates "• Includes FREE Wireless Home Networking", so can I 'assume' the wireless modem (which I have bridged) is provided at no charge? -- Irv Spalten
	to forum · permalink · 2012-09-17 10:46:35 ·
BHNtechXpert BHN Staff Premium,VIP join:2006-02-16 Saint Petersburg, FL kudos:79	said by ispalten: What I can't find out is there ANY savings in providing one's modem if you have Lightning? I, at this time at least, can't see a charge for the modem? This page, »support.brighthouse.com/media/in···heet.pdf, on the last part, clearly indicates "• Includes FREE Wireless Home Networking", so can I 'assume' the wireless modem (which I have bridged) is provided at no charge? No everyone who has our modem pays the $2 charge. -- ~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
	to forum · permalink · 2012-09-17 13:50:11 ·
mo @bhn.net	reply to Kwik lol huge mistake on the page... ddw3611 IS Docsis 3.0 compliant otherwise I wouldn't be having lightning speed right now...
	to forum · permalink · 2012-09-17 17:32:28 ·
BHNtechXpert BHN Staff Premium,VIP join:2006-02-16 Saint Petersburg, FL kudos:79	said by mo : lol huge mistake on the page... ddw3611 IS Docsis 3.0 compliant otherwise I wouldn't be having lightning speed right now... You are absolutely correct. It will be changed in the morning, thank you! -- ~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
	to forum · permalink · 2012-09-17 23:12:12 ·
WS @bhn.net	reply to mo This list is the same list that has been around for some time, »help.rr.com/HMSFaqs/e_rr_modems.aspx. I still don't see any DOCSIS 3.0 telephony modems. Will those be added soon?
	to forum · permalink · 2012-09-17 23:22:52 ·

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