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Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House

1 edit
reply to Guide_Tim

Re: Installing personally owned Modem

Click for full size
I'm using a Motorola SB6141 With Lightning , Just wondering if my modem is using all 8 bonding channels?. And do my power levels look good ?
Hello is anyone there ? lol


Csiler

@myvzw.com
reply to Guide_Tim
Gary i have a motorola sb5101n i used this modem in ocala with BHN services. I recently moved to orlando and wanted to use the same modem as i used in ocala. And was informed that it was not on the list by one rep and they seen the modem come online then go offline by another rep. I see that the sb501 is on the list but is not Docsis 3.0 supported i opted for the 10mb connection which i know is good up to 30mb with the modem i have. Other words 6 months ago i had this modem connected at brighthouse in ocala and now i moved to orlando some say its not supported. Is this true? And might i ask why? Thank you in advance!


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
reply to Kwik
Let me check the list real quick and get back to ya..


Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House
OMG according to the BHN "Approved Modem List" The Motorola SB6141 is no longer supported. When did this happen it was on the approved list just a week ago ?????????????? Soo many customers Bought their SB6141 from amazon when the updated approved modems list came out like 5 months ago.

Can anyone shed some light on why the SB6141 is no longer on the approved customer owned modems list now ?????
»support.brighthouse.com/article/···ce-9109/
--
Bakersfield Region Taft CA Brighthouse Customer Since 2003


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
said by Guide_Tim:

OMG according to the BHN "Approved Modem List" The Motorola SB6141 is no longer supported. When did this happen it was on the approved list just a week ago ?????????????? Soo many customers Bought their SB6141 from amazon when the updated approved modems list came out like 5 months ago.

Can anyone shed some light on why the SB6141 is no longer on the approved customer owned modems list now ?????
»support.brighthouse.com/article/···ce-9109/

I'm looking into it don't worry.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House
Thank you Gary I was in complete shock when i saw that big fat NO next to SB6141 on the list Cause there was a Beautiful YES for SB6141 for many months now. Please keep me updated cause I have the SB6141 and so do alot of others I will be here waiting patiently thanks
--
Bakersfield Region Taft CA Brighthouse Customer Since 2003

CrimPhoenix

join:2013-01-09
reply to Kwik
How long does it typically take to have the mac address for my bright house internet account updated to the mac address from my shiny new SB6141?

I just got off the live chat support with an individual named Pat C, who told me it could take two days to have this change processed... When I inquired if technicians can be on-site for calls and have modems activated and de-activated on the fly but not when I call/chat with customer support, they indicated that the statement provided was correct. But because I did not have technician on-site, it would take up to two days. They even indicated that if I called in to the technical support line, it would not make things move along any faster.

As I am hoping that this cable modem will correct the horrible up and down connection issues that we currently experience at the house, I obviously was hoping that this would get switched over sooner.

Thanks!
Jason


Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House
Well for me I called my LOCAL Brighthouse network office and they activated my SB6141 over the phone in 10 minutes. Now if you call the National Road Runner Help desk then yea they might give you some delays. Heck I've seen BHNtechXpert activate customers new modems like within minutes of them opening a direct Forums post. Just enter your Current IP address and post the new modem's MAC that you want activated , I'm sure BHNtechXpert can activate it with just a few clicks Here is the link to provide him with your information »Bright House Networks Direct
Hope this helps
--
Bakersfield Region Taft CA Brighthouse Customer Since 2003

CrimPhoenix

join:2013-01-09
Thanks Tim, I posted in the forum you suggested!


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
reply to CrimPhoenix
said by CrimPhoenix:

How long does it typically take to have the mac address for my bright house internet account updated to the mac address from my shiny new SB6141?

I just got off the live chat support with an individual named Pat C, who told me it could take two days to have this change processed... When I inquired if technicians can be on-site for calls and have modems activated and de-activated on the fly but not when I call/chat with customer support, they indicated that the statement provided was correct. But because I did not have technician on-site, it would take up to two days. They even indicated that if I called in to the technical support line, it would not make things move along any faster.

As I am hoping that this cable modem will correct the horrible up and down connection issues that we currently experience at the house, I obviously was hoping that this would get switched over sooner.

Thanks!
Jason

A new modem is not going to solve connection problems if it's signal related. In fact swapping the modem before properly determining the problem could temporarily mask the real problem. I would like to use this case as an example of why you should NEVER try to self diagnose these things. In the meantime Jason I will take a look and be in touch.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House
Gary Just activate the poor man's New Modem, pretty please I can feel his pain
--
Bakersfield Region Taft CA Brighthouse Customer Since 2003


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
reply to Kwik
Oh I am but I needed to make sure that gets out there....swapping equipment does not solve problems....


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
reply to Kwik
BTW this has been completed...he's now on his own modem..


Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House
Gary you are totally awesome as always Now Gary were you able to find out why there is a big fat NO next to the SB6141 on the approved list »support.brighthouse.com/article/···ce-9109/


--
Bakersfield Region Taft CA Brighthouse Customer Since 2003


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
said by Guide_Tim:

Gary you are totally awesome as always Now Gary were you able to find out why there is a big fat NO next to the SB6141 on the approved list »support.brighthouse.com/article/···ce-9109/


LOL still looking into that as well....won't know until tomorrow.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
reply to Guide_Tim
said by Guide_Tim:

Gary you are totally awesome as always Now Gary were you able to find out why there is a big fat NO next to the SB6141 on the approved list »support.brighthouse.com/article/···ce-9109/


That was just a typo...being fixed now.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House
Thanks Gary I was hoping it was just a typo mistake
--
Bakersfield Region Taft CA Brighthouse Customer Since 2003


bhcustomer

@bhn.net
reply to Kwik
I'm confused. I thought all Motorola 6xxx series modems were Docsis 3. But the modem list on the brighthouse website says that the SB6141 is not Docsis 3 compatible?


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
said by bhcustomer :

I'm confused. I thought all Motorola 6xxx series modems were Docsis 3. But the modem list on the brighthouse website says that the SB6141 is not Docsis 3 compatible?

It is approved...and that page is being corrected.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



John97
Over The Hills And Far Away
Premium
join:2000-11-14
Spring Hill, FL
kudos:1
Newegg has a nice package deal on the SB6121 and the ASUS RT-N56U.

But apparently the SB6121 is not approved?
--
So put me on a highway, and show me a sign.
And take it to the limit one more time...


Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House
Yea I bought the SB6121 over a year ago from newegg I had the Turbo speed at the time 20/2 it worked flawlessly my download was more like 29 and upload about 2. Then I found out we can use our own modems on Lightning so I got the SB6141 cause it was on the approved list , the SB6141 works flawlessly as well and has upto 8 channel bonding so its future proof. SB6141 Works fantastic on Lightning speed 60/5. If BHN offered The Motorola SB6141 I would of been more then happy to pay the monthly lease fee
--
Taft CA Bright House Customer Since 2003 Lightning 60/5


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
reply to Kwik
That is a good deal but as you noted the 6121 is not approved at this time.


trap

@rr.com
In Bakersfield, the tech said they just haven't tried the 6121 for compatability, yet others say it works fine. Any idea whay they haven't tried the 6121


trap

@rr.com
reply to BHNtechXpert
What would be wrong with purchasing the Motorola 5101, the current modem supplied by BHN, if the service is fine for our needs?

Thanks


Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House

2 edits
Motorola 5101 is fine for lite,standard, and Turbo.Actually I'm pretty sure BHN can provide you with a DOCSIS 3.0 For Turbo users for an extra $5 you will get a constant 30mb download , instead of a short burst. For the faster speed tiers you want a DOCSIS 3 Modem trust me. For Lightning a DOCSIS 3.0 Modem is required and you can purchase your own as long as its on the "approved modems list". Or you have the option to use a BHN provided DOCSIS 3.0 Modem
»support.brighthouse.com/article/···ce-9109/
--
Taft CA Bright House Customer Since 2003 Lightning 60/5


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
reply to trap
said by trap :

What would be wrong with purchasing the Motorola 5101, the current modem supplied by BHN, if the service is fine for our needs?

Thanks

The 5101 cannot be used for Turbo. Turbo now requires a D3 modem. Get the 6141 instead and that way you have something that is current technology.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



trap

@rr.com
Thanks Xpert,

I understand, but we are just using Standard internet. Is there really anything wrong w/ the 5101? What are the possible issues of using the 6121?


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
reply to Kwik
For std 10/1 its fine provided its on our list but to upgrade you will need a D3. If you haven't checked the list do so and I'll double check myself...honestly I don't keep track of them all by memory.


trap

@rr.com
Thanks Xpert. I've looked on the list & no, the 5101 is not on the list. Here is what is confusing to me. According to the letter from BHN, I can continue with the furnished modem, the 5101, for an additional $3.50/ month or I can purchase my own. My question is: Why is it OK for BHN to continue "renting" me the 5101 @ $3.50/month, which is not on the list, but I shouldn't go out & buy my own 5101 because it's not on the list? Not trying to be problematic, it just doesn't seem right unless I'm missing something. Thanks in advance for your help & input.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
said by trap :

Thanks Xpert. I've looked on the list & no, the 5101 is not on the list. Here is what is confusing to me. According to the letter from BHN, I can continue with the furnished modem, the 5101, for an additional $3.50/ month or I can purchase my own. My question is: Why is it OK for BHN to continue "renting" me the 5101 @ $3.50/month, which is not on the list, but I shouldn't go out & buy my own 5101 because it's not on the list? Not trying to be problematic, it just doesn't seem right unless I'm missing something. Thanks in advance for your help & input.

I understand and without knowing what region I can't answer that question.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~