US Cable Support > Bright House Networks > Installing personally owned Modem

reply to Guide_Tim

Re: Installing personally owned Modem

reply to Guide_Tim
Gary i have a motorola sb5101n i used this modem in ocala with BHN services. I recently moved to orlando and wanted to use the same modem as i used in ocala. And was informed that it was not on the list by one rep and they seen the modem come online then go offline by another rep. I see that the sb501 is on the list but is not Docsis 3.0 supported i opted for the 10mb connection which i know is good up to 30mb with the modem i have. Other words 6 months ago i had this modem connected at brighthouse in ocala and now i moved to orlando some say its not supported. Is this true? And might i ask why? Thank you in advance!

reply to Kwik
Let me check the list real quick and get back to ya..

OMG according to the BHN "Approved Modem List" The Motorola SB6141 is no longer supported. When did this happen it was on the approved list just a week ago ?????????????? Soo many customers Bought their SB6141 from amazon when the updated approved modems list came out like 5 months ago.

Can anyone shed some light on why the SB6141 is no longer on the approved customer owned modems list now ?????
»support.brighthouse.com/article/···ce-9109/
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Bakersfield Region Taft CA Brighthouse Customer Since 2003

Thank you Gary I was in complete shock when i saw that big fat NO next to SB6141 on the list Cause there was a Beautiful YES for SB6141 for many months now. Please keep me updated cause I have the SB6141 and so do alot of others I will be here waiting patiently thanks
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Bakersfield Region Taft CA Brighthouse Customer Since 2003

reply to Kwik
How long does it typically take to have the mac address for my bright house internet account updated to the mac address from my shiny new SB6141?

I just got off the live chat support with an individual named Pat C, who told me it could take two days to have this change processed... When I inquired if technicians can be on-site for calls and have modems activated and de-activated on the fly but not when I call/chat with customer support, they indicated that the statement provided was correct. But because I did not have technician on-site, it would take up to two days. They even indicated that if I called in to the technical support line, it would not make things move along any faster.

As I am hoping that this cable modem will correct the horrible up and down connection issues that we currently experience at the house, I obviously was hoping that this would get switched over sooner.

Thanks!
Jason

Well for me I called my LOCAL Brighthouse network office and they activated my SB6141 over the phone in 10 minutes. Now if you call the National Road Runner Help desk then yea they might give you some delays. Heck I've seen BHNtechXpert activate customers new modems like within minutes of them opening a direct Forums post. Just enter your Current IP address and post the new modem's MAC that you want activated , I'm sure BHNtechXpert can activate it with just a few clicks Here is the link to provide him with your information »Bright House Networks Direct
Hope this helps
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Bakersfield Region Taft CA Brighthouse Customer Since 2003

Thanks Tim, I posted in the forum you suggested!

reply to CrimPhoenix

Gary Just activate the poor man's New Modem, pretty please I can feel his pain
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Bakersfield Region Taft CA Brighthouse Customer Since 2003

reply to Kwik
Oh I am but I needed to make sure that gets out there....swapping equipment does not solve problems....

reply to Kwik
BTW this has been completed...he's now on his own modem..

Gary you are totally awesome as always Now Gary were you able to find out why there is a big fat NO next to the SB6141 on the approved list »support.brighthouse.com/article/···ce-9109/


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Bakersfield Region Taft CA Brighthouse Customer Since 2003

reply to Guide_Tim

Thanks Gary I was hoping it was just a typo mistake
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Bakersfield Region Taft CA Brighthouse Customer Since 2003

reply to Kwik
I'm confused. I thought all Motorola 6xxx series modems were Docsis 3. But the modem list on the brighthouse website says that the SB6141 is not Docsis 3 compatible?

Newegg has a nice package deal on the SB6121 and the ASUS RT-N56U.

But apparently the SB6121 is not approved?
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