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<title>Topic &#x27;[TWC] DFW:  Different support tiers and when to request&#x27; in forum &#x27;Time Warner Cable TV/Voice&#x27; - dslreports.com</title>
<link>http://www.dslreports.com/forum/TWC-DFW-Different-support-tiers-and-when-to-request-27360459</link>
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<pubDate>Tue, 21 May 2013 17:34:29 EDT</pubDate>
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<title>[TWC] DFW:  Different support tiers and when to request</title>
<link>http://www.dslreports.com/forum/TWC-DFW-Different-support-tiers-and-when-to-request-27360459</link>
<description><![CDATA[anon posted : A poster in another thread advised a user to bump up to their problem to Tier 3 support.  How easy is it to get to Tier 3 support if Tier 1 does not solve an issue?  Does one merely ask the first person to bump it up, and is there usually a hassle about that, or is it easy to reach Tier 3?  Are there situations in which one should ask for Tier 2 before appealing to Tier 3?<br><br>If someone could explain these levels and the logistics of reaching them that would be helpful.  Thanks!]]></description>
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<pubDate>Tue, 24 Jul 2012 19:22:09 EDT</pubDate>
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