|reply to DavidFromKY4 |
Re: My new estimated fix time...
I just want to make sure that it is understood that the agents you are speaking to are passing along the information they are given, they are not making up random due dates. It does not make your situations any less frustrating I understand, but the additional irritation is not intentional I promise you. Many things have to be taken into account when planning a repair or upgrade, unfortunately no matter how many things you take into account it will always be the 1 small thing you don't plan for that will set you behind. The work is ongoing in most cases, and will not be stopped until completion. We have not forgot about any of you, and as much as it may seem like it we are not brushing anything off.
We're here to help! firstname.lastname@example.org